TD
Tracey D
Active since May 2012
5
Reviews
0
Industries
Reviews
5 reviews90 months ago
Phone etiquette
Hi There I really feel that you need to send your staff at Westgate on front line training, firstly you need to call the store about 5 times before someone picks up the phone, when the phone is eventually answered with a blunt "hello", no store name welcome no indication as to whom I was speaking to (like she was forced to answer, and that I was disturbing her or that she was doing me a favour by answering the phone tone of voice), after asking her that I need to find out about stock availability of a product at the store, I was told "ya okay hold, I'll put you through" pathetic really, for something really basic and simple.
105 replies
92 months ago
no response to update contact information
I personally do not have an account with you, however one of their clients have given them MY email address instead of her own , I do not even know this person, I am constantly receiving this person's personal account notifications, and other spam emails addressed to her , which is reckless of them, I thought you are supposed to protect your clients personal information? Your lack of professionalism and attention to detail is really quite shocking. I have contacted you and notified you of the mistake but no response was received , I have even sent their client an sms to tell her to rectify her details with them, and I am receiving emails intended for someone else! What more should I do to fix YOUR mistake, its really starting to infuriate me now. Please would someone get in touch with me, to get the relevant details, and correct this. Thanks
0 replies
92 months ago
Cannot update their clients information
I personally do not have an Loan finder account, however one of their clients have given them MY email address instead of her own , I do not even know this person, I am constantly receiving this person's personal account notifications, and other spam emails addressed to her , which is reckless of them, I thought you are supposed to protect your clients personal information? Your lack of professionalism and attention to detail is really quite shocking. I have contacted them and notified them of the mistake and they assured me it was corrected, but not surprisingly it was actually not amended, I have sent numerous emails to advise them or their error. I have even sent their client an sms to tell her to rectify her details with them, and STILL TO DATE I am receiving emails intended for someone else! What more should I do to fix YOUR mistake, its really starting to infuriate me now. Please would someone get in touch with me, to get the relevant details, and correct this. Thanks
0 replies
92 months ago
Cannot update simple contact information
I personally do not have an Old Mutual account, however one of their clients have given them MY email address instead of her own , I do not even know this person, I am constantly receiving this person's personal money account notifications, and other spam emails addressed to her since March of this year, which is reckless of them, I thought you are supposed to protect your clients personal information? Your lack of professionalism and attention to detail is really quite shocking. I have called them and notified them of the mistake and they assured me it was corrected, but not surprisingly it was actually not amended, I have since sent close to 10 emails to advise them or their error. I have even sent their client an sms to tell her to rectify her details with them, and STILL TO DATE I am receiving emails intended for someone else! What more should I do to fix YOUR mistake, its really starting to infuriate me now. Please would someone get in touch with me, to get the relevant details, and correct this. Thanks
266 replies
93 months ago
Excellent service
I had to make amendments to my policies , so off I went to call the centre and my call was answered very quickly, I received Friendly, seamless and efficient service from Marcel Williams, thank you
53 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)