JB
Jean B
Active since May 2012
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Unprofessional service delivery
I have purchased a vehicle from Group 1 The Glen in February. I hardly HD the vehicle for about 2 weeks before we started getting mechanical problems. The vehicle was ultimately returned to the dealership and Group 1 Alberton did an investigation and decided to cancel the finance. This was in March Already. I am not getting anywhere with the dealership not am I getting feedback from them or the Ombudsman in regards to this matter. I cannot do anything before this is sorted out completely. This is very UNPROFESSIONAL SERVICE.
0 replies
34 months ago
CANCELLING OF CONTRACT
My Grandfather passes aways on November 06th, 2022. I went to my nearest store to try and sort out his account, but at that time they had loadshedding and was advised that we need to come back at a later date. I went back the following weekend and was assisted by a lovely consultant. I have emailed all the paperwork required through to them in order to have the account moved over to my account as from November i have made payments towards the account. I have been trying to have this sorted out since then. About a month or so afterwards I was emailing the consultant that originally assisted me in store but did not receive any feedback. When I went into the store, I found out that she no longer works for MTN and that nothing has been done with my grandfather's account. I have been trying to get this sorted out and is getting to a point where I now want to cancel the contract as it has lapsed in March of this year. I was told that I cannot do that as there is an outstanding amount on his account. I find this very hard to believe as I have the proof that payment was made towards his account. I am very disappointed with the level of service that I am receiving from MTN. I have emailed customer service and the legal department regarding this matter and NO FEEDBACK IS BEING GIVEN.
0 replies
41 months ago
No feedback from MTN regarding a change of ownership on MTN contract
My grandfather has passed away on 06.11.2022. Me and mother went to one of the stores in New Market Mall Alberton to find out what we need to do in regard to his account. I spoke to one of the consultants and he has advised us of the options available. He could not assist us that day as the mall did not have any electricity due to Loadshedding in the area. I decided that I will go back the following weekend as I come from Walkerville side, and the closest store is in Alberton New Market Mall. I then spoke to another consultant by the name of Chanelle Smith who assisted me. I emailed her the documents in order to have the account transferred to my account. I was in the store for more than an hour on that day and was advised that she needed to get a supervisor to override the system in order to have his account transferred to mine. I proceeded to go back to work and wait for feedback. A few days later Chanelle contacted me again and asked if I can come back to the store and see if things will go through this time. Yet again I was in the store for more than an Hour still with no luck in having his account transferred to mine. I have been sending emails to Chanelle requesting feedback on what is happening with the change of ownership and to my surprise my emails are falling on death ears. If this is the service that customers are getting from MTN, I will move my contract over to a different service provider that is actually willing to assist with a query that I have and not choose to ignore it.
0 replies
42 months ago
Unreliable service from Multichoise
At the end of August my husband and my mother went to a DSTV satellite store at Mall of the South. My husband did an upgrade on his decoder to the new DSTV Ultra and we have submitted the paperwork for the internet. He has received his decoder and Internet rooter and his account has been fine from the word go. He pays R 1373.00 monthly on his subscription. I have emailed the same documents through for my mother as she has applied for the exact same package as my husband. They came and installed her decoder Mid-September and was advised that she will still get her Internet rooter. She received her internet rooter at the end of September. My husband assisted her with the rooter to set it up only on the 02.10.2022 and when he contacted the call center, they advised him that the rooter as already been active and Rica'd. According to the call center the rooter has been set up before the rooter was delivered. I have been communicating with Karabo Dhlamini at the East Rand Mall Branch ever since my mother applied for her DSTV. On the 23.09.2022 my mother's DSTV has been suspended and when she contacted the call center, they advised her that she needs to pay R 1483 immediately before her DSTV can be activated again, which she has done. Ever since the end of October my husband has to contact DSTV every month to sort out her account. She is supposed to pay roughly R 1433.00. On 21.12.2022 my husband spoke to Lamla Mgoqi and she was going to escalate the matter to have this problem resolved and would take 48 hours to have this fixed. We are on the 25.12.2022 and still the account is not fixed. My mother is a pensioner and cannot sit with this problem every month. It takes us on every call to the call center about 30 - 60 mins to have the account done in order for her to make payment. I am very disgusted with the service that she is getting from Multichoice as she and my husband has the same package and yet my mother fights every month regarding her account, but my husband pays a set amount. I need this rectified as a matter of urgency or the subscription will be cancelled without any further payment as she was not the one that messed up the account. Urgent feedback is required regarding the matter
2 replies
43 months ago
Worst Service ever from TELKOM
My Debt Counsellor has been trying to get a paid up letter from Telkom for some time now and they are not getting any response from them. I have emailed them as well and all I get is to please contact the Accounts department. When phoning the accounts department, you get connected and then an automated message service states that the mailbox is full and cannot take anymore messages at this time. I require that Telkom either contact me or my Debt Counsellor regarding a paid-up letter for my account
0 replies
43 months ago
Consumer Friend Ignoring request from Clients and Customers.
I am currently under debt review. I have listed 4 accounts under debt review and two of the accounts has been paid off. In February I requested a settlement letter from Edcon which was dated 21.02.2022 with a settlement amount. I have made payment on the account before the date stated that the settlement was valid till. The last few months I have started to receive calls from Jet Collection Department stating that there is still an amount outstanding on the account. I have sent all the documents through to The Consumer Friend stating that the account has been paid as per the settlement Letter and they assist that the account is still outstanding. I have never experienced service like this where they send the same response over and over and over again. It is because of this type of service that people would rather not pay accounts. I have been trying to sort this matter out for some time now and even my debt counsellor is getting the same response that I am getting. I am very disgusted by this service
1 reply
46 months ago
Formidable Company MAKRO does not have back bone
On the 08.08.22 my Boss ordered a Defy 500 mm 4- Burner Gas Stove online. Order was placed and paid for, Order Number: MAK377956 to be delivered. When calling the customer care they have advised that the order was dispatched on the 15th to be delivered on the 16th. We are on the 26th of August and still nothing has been delivered. Every time I call the customer care centre I get the same response, "IT HAS BEEN ESCALATED BACK TO THE STORE". Today when I phoned I was told the DSV cannot track the order on there side. I will be easier for me to drive to my nearest store, which is in Alberton, and collect the stove from there instead of waiting for the courier company to deliver to the residential address. I requested the stores direct number to contact them directly to find out what exactly the problem is with the order and why it is taking so long to deliver, (10 days later) but when phoning the store directly, the automated message gives you the stores trading hours and then the line goes dead. Tried three times with the same outcome. I then phoned Makro Headoffice to lay a complaint and to my suprise the staff there is not interested at all what so ever. The first time I phoned was at 16:09 where I was transferred to Makro department. You can hear someone answer the call and has a fat conversation with their co workers and places the call on hold again. After about 10 min of holding on for someone to assist me I hung up. I tried again at 16:20 where the same happened and I was on hold for 13 min before the line eventually got answered and the call got ended by the staff on the other end. I really don't understand that a formidable company like Makro has this kind of service. Is that why some of the Makro stores are closing down, because of the service the customers are getting and that they are running at a LOSS. I would really like to find out what will be done about this matter to have this resolved as soon as possible for this matter goes to the PAPERS.
2 replies
68 months ago
Compassionate and Friendly staff
Always a plesur3 speaking to a consultant. The6 always willing to assist with a query and very understanding / compassionate.
1 reply
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)