PJ
Peter J
Active since May 2012
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Ongoing Consumer Protection Act Violations by Makro - False Advertising and Review Suppression
Dear Executive Management, I am writing to bring to your immediate attention systematic deceptive trade practices being conducted by Makro, which expose Massmart Holdings to significant legal, reputational and regulatory risk. Summary of Violations: Makro is actively engaging in false advertising of an "R36Max" handheld gaming console while simultaneously suppressing customer reviews that would alert other consumers to this deception. This constitutes knowing participation in consumer *****, not mere negligence. Timeline of Events: Makro advertised and sold "R36Max" product Product delivered was not the Max version as advertised I submitted complaint - Makro customer care refused to escalate, told me to find the right person myself I sent formal legal notice citing Consumer Protection Act violations - NO RESPONSE After further escalation, Makro offered simple return/refund but ignored all substantive issues I gave 48 hours to address ongoing false advertising and review suppression - NO RESPONSE False advertising continues unchanged on Makro website today Review suppression continues today Critical Legal Issues: Consumer Protection Act 68 of 2008 Violations: Section 41: False, misleading and deceptive representations Section 43: Bait marketing Section 14: Failure to deal fairly, reasonably and equitably with consumers Review Suppression as Active Complicity: Makro solicits customer reviews but does not publish negative feedback. This deliberate suppression of material consumer information while continuing false advertising transforms Makro from a negligent retailer into an active participant in systematic consumer deception. Ongoing Nature of Violations: This is not an isolated incident. The false advertising continues today. The review suppression continues today. Every day that passes, more consumers are being deceived into purchasing products based on false representations while being denied access to truthful consumer feedback. Regulatory Action Already Initiated: Formal complaint filed with National Consumer Commission Application filed with National Consumer Tribunal Request for expedited hearings submitted given ongoing consumer harm Reputational Risk: I am proceeding immediately with: Publication across all consumer protection platforms (HelloPeter, Google Reviews, Trustpilot) Social media campaign documenting Makro's deceptive practices Outreach to consumer advocacy journalists Public disclosure of review suppression practices Corporate Governance Failure: The complete failure of Makro's customer service and legal compliance functions to address these violations suggests either: Inadequate training and oversight of consumer protection obligations, or Deliberate corporate policy to ignore Consumer Protection Act compliance Either scenario represents a serious governance failure requiring executive intervention. Financial and Legal Exposure: The Consumer Protection Act provides for: Administrative penalties up to 10% of turnover Civil damages to affected consumers Costs on attorney-client scale Reputational harm affecting customer trust and brand value What is Required: Immediate executive intervention to: Cease all false advertising of R36Max product across all Makro platforms Publish all suppressed consumer reviews Implement policy requiring publication of all legitimate customer reviews Provide written acknowledgment of Consumer Protection Act violations Compensate affected consumers Implement compliance training for customer service staff Establish oversight mechanisms to prevent recurrence Deadline: I require a substantive response from Massmart Holdings executive management within 72 hours addressing all points raised above. Failure to respond will be taken as Massmart Holdings' corporate decision to defend Makro's systematic consumer deception through full legal adjudication and maximum public exposure. The evidence is documented. The violations are ongoing. The regulatory complaints are filed. Executive intervention is required immediately.
56 replies
3 months ago
Makro False Advertising R36Max & Suppressing Customer Reviews - Consumer Protection Act Violation
I purchased what Makro advertised as an "R36Max" handheld gaming console. The product I received was NOT the Max version as clearly advertised on their website and in-store materials. When I contacted Makro customer care to resolve this false advertising issue, I was met with complete indifference. The customer service representative refused to escalate my complaint to the appropriate department, instead telling me it was MY responsibility to phone around and find the right person to speak to. This is not customer care - this is customer abandonment. The Most Concerning Issue: Makro solicits customers to submit product reviews, but they DO NOT PUBLISH negative reviews. This means they are actively suppressing truthful consumer feedback about products while continuing to falsely advertise them. This makes Makro an accomplice in deceiving other consumers, not just a negligent retailer. By hiding reviews that would warn other customers about receiving the wrong product, Makro is knowingly participating in ongoing consumer *****. Actions Taken: Sent formal legal notice citing Consumer Protection Act violations - NO RESPONSE Customer care refused to help, told me to find someone myself Filed formal complaint with National Consumer Commission Filed application with National Consumer Tribunal Reporting to all consumer protection platforms Consumer Protection Act Violations: Section 41: False, misleading and deceptive representations Section 43: Bait marketing Section 14: Failure to deal fairly, reasonably and equitably with consumers What I Want: The R36Max product as advertised OR full refund Makro to stop falsely advertising this product Makro to publish ALL customer reviews, not just positive ones Compensation for time, costs and inconvenience An apology for deceptive trade practices Warning to Other Consumers: If you see Makro advertising an "R36Max" gaming console, be warned - you will likely receive a standard R36, not the Max version. And if you complain, they will ignore you and hide your review from other potential buyers. Check your consumer rights under the Consumer Protection Act. You are entitled to receive exactly what is advertised, and retailers cannot suppress reviews to hide their false advertising. Update: Legal proceedings ongoing. Will update as case progresses. Do not accept false advertising. Know your rights. Demand what you were promised or a full refund.
277 replies
127 months ago
Impossible to close my account with scam
Since 2011, every month money has been stolen from my account trough various debit companies schemes. It totals now of 2982.77 R. I work overseas and am not often in SA. Previously they would reimburse me following an email from my side but lately for \safety"reasons this is not allowed anymore"
75 replies
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