SJ
Sumaya J
Active since May 2012
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
EXCELLLENT SERVICE - OUTSURANCE: STEPH MOSALA
EXCELLENT SERVICE - STEPH MOSALA I wish to commend Steph Mosala for her excellent service of today. Steph was very professional, courteous, helpful, patient and gave me excellent service to my queries. Nowadays there seems to be a decline in service delivery - especially financial institutions service providers and it is a great feeling to get such excellent service for a change.... Thank You once again Steph - Outsurance can be proud to have you on their team. You are a star.
58 replies
18 months ago
Excellent Service - Staff at 3 different Webuycars Branches (Brackenfell, Epping & Richmond WC
I sold and bought vehicles via Webuycars on Tuesday and Wednesday (15 & 16 October 2024). The service by Marlon Flucks (Brackenfell Branch), Mark Steyn (Epping Branch), Zain Chotia and Lance Meyers (Richmond WC Branch) was absolutely amazing. These awesome guys from 3 different branches made my experience convenient, easy, pleasant and great :-). The service was hassle free, fun and very professional. These guys have the world of patience and did not put any pressure on me to sell and purchase the vehicles. I will definately recommend Webuycars to anybody and will also return again and again. A big thank you and kudus to you all - you are worthy of more than 5 stars. :-)
53 replies
23 months ago
Excellent Service - Damon - Builders Warehouse Kenilworth
My husband and I went to Builders Warehouse - Kenilworth today (13 May 2024) to purchase paint. Damon who works at the paint section assisted us. He was friendly, helpful, patient and went above and beyond to make sure we got the colours and items we needed. He was the only one there at the time and assisted walk in customers, answered telephonic queries and did not let any of the customers feel he was not assisting them. Thank you for your excellent service Damon - Builders Warehouse Kenilworth really has a great person on board.
53 replies
24 months ago
EXCELLENT SERVICE - GODFREY MOLEFE - OUTSURANCE CLAIMS CONSULTANT
I had a burst geyser and contacted Outsurance. Godfrey Molefe was the claims consultant who assisted me. He was very helpful, professional, courteous and friendly. The burst geyser was replaced in less than 24 hours. THANK YOU GODFREY MOLEFE - You are a star and definitely an asset to OUTSURANCE.
53 replies
43 months ago
STEAM ON MAIN (SUGAR HOTEL) WORST SPA TREATMENT ESTABLISHMENT
I had the worst experience yesterday at Steam on Main Spa (Sugar Hotel - Green Point). I made a booking for 2 more than a week in advance for Wednesday, 12 October. Lelo took my booking and confirmed all was in order. When I got there 15 minutes before the time I was told another lady is waiting for the same time slot. I told them I don't know the lady and that my friend arrived that was going to have the spa treatment too (my booking for 2). The unknown lady that was there made a booking for a spa treatment for the same time the day before the time (11 October). Because there are only 2 spa rooms I was told that there is only room for 1. I refused to accept it and said my booking was made more than a week before and the other lady a day before so it was just proper to let my friend and I have the booking slot. I was told in a very unprofessional, unfriendly and rude way by Lelo that she knew she made a mistake by not diarising the appointment but we cannot have the booking. I refused to cancel for another day as suggested by Lelo. It took more than 20 minutes for the issue to be sorted out when the manager (his name was not given) spoke to the other lady who made the booking the day before the time. My friend and I were eventually told that the spa rooms were ready for us. We received no apologies or interaction from the manager. Our spa treatment was supposed to be for 1 hour but because it took the staff more than 20 minutes to sort out the issue we had a 40 minute spa treatment even though I paid for 1 hour's treatment. This is the worst service I have received from such an establishment.
0 replies
44 months ago
POOR AND DISAPPOINTING SERVICE - CITIQ PRE-PAID ELECTRICITY METER
My 82 year old aunt had a problem with a Citiq Electricity Pre-paid meter. There was no electricity even though the meter had more than 90 units of electricity left prior to the screen going completely blank. I contacted Citiq Cape Town office and spoke to Taipeng who sent a 20 digit number and said it should work again once punched in. When this did not happen I phoned Citiq's office again and then spoke to Sihle who said they have no electricians available to go and have a look at the faulty meter. He then put me through to the Manageres Sylvia who said they don't send out electricitians and that WE have to get a qualified electrician at OUR COST to see what the problem is / sort out THE FAULTY METER and it needs to be exchanged at the place it was bought because it is still under guarantee. My aunt was without electricity for 25 hours (excluding 2 hours of loadshedding) and the meter went on by itself again. My disappointment is POOR SERVICE DELIVERY WHERE THE CUSTOMER MUST SORT OUT A METER AT OWN EXPENSE THAT IS FAULTY. Fortunately just before the electrician got to the property the meter went on by itself without anybody touching it. When I phoned and spoke to Sylvia again she said it was probably due to loadshedding... The irony is we have 2 prepaid electricity and 5 prepaid water meters with CITIQ and it is the FIRST TIME we needed their assistance because of THEIR FAULTY METER just to find out this is their policy with Citiq Pre-paid Electricity Meters.
133 replies
70 months ago
JOLENE YOU'RE A STAR - OUTSURANCE REVIEW DEPARTMENT
I spoke to Jolene this morning to change and review my personal insurance profile with Outsurance. She was amazing - friendly, helpful and gave me great service.
53 replies
127 months ago
Excellent Service - UNATHI LONI (TELKOM CT CALL C)
A client in Pinelands was without an adsl line since 2 November 2015. Numerous calls were made to Telkom's call centre on different days without any luck. <br> <br> Last Friday a technician came without making prior arrangements for access to the property. Since Monday I made 4 calls to the call centre again (spoke to 5 different people, one being a supervisor) without success. <br> <br> Yesterday (@ 17h00) Unathi Loni answered my call at the Cape Town Call Centre. He was friendly, professional, helpful and contacted a technician (Russel) while I was holding on. Russel finally sorted out the line this morning. I wish to thank Unathi and Russel (not sure of his surname :-(..) for ensuring that almost 3 weeks of stress, frustration and no confidence came to an end.<br> <br> Unathi Loni and Russel, Telkom should have more staff like you on their team. THANK YOU VERY MUCH :-)
75 replies
Review Distribution
5 Star
6 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (25%)