MF
Margarida F
Active since Jun 2012
8
Reviews
0
Industries
Reviews
8 reviews6 months ago
Telkom takes 72 hours to restore service after account is paid (overpaid) - just procedure that cannot be changed!
I overpaid my 1 month overdue (due to forgetfulness) account today via EFT at one of the Banks (that is , the money went in straight into Telkom's account) and contacted TELKOM requesting for the service to be restored. The kind lady from Telkom that phoned me back said that it will take 72 hours for the service to be restored and that is nothing that can be done to alter this procedure. How, in an age of digital access, in a company that claims to be at the forefront of telecommunications, can such a practice / procedure be utilised? For customer punishment? To 'practice' such a procedure reflects very poorly in customer service. How sad ! I hope someone in 'power' addresses this 'accounting practice' to restore my faith in Telkom.
0 replies
6 months ago
McCarrthy renegues on cover of towing if car breaks down after normal working hours
Club McCarthy says that I must pay for the second tow of my car today when it is just the continuation of the same incident. The car broke down yesterday evening and could not be take the garage because it was after hours. So instead of going to a storage place, the car was stored in the property where I leave, 500 meters away from where it broke down. So the car did not cost McCarthy anything for overnight storage. The least they should do is to provide the two to the garage today. They also ignored my specific instruction not to send a flat bed truck because the car was in the parking area of a shopping centre and sent the flat bed. The driver of the flat bed had to call for assistance of another recovery vehicle - for which I now have to pay. So I am paying twice for one incident because McCarthy ignored that a small two truck was needed and because they claim that there cannot be two free tows for the same incident. The operator that took my call today understood the situation, but her escalation to management failed . This after years of being a member! So, if your car breaks down after working hours, you are not covered!!!! Is this what insurance is about?
0 replies
47 months ago
Discovery Bank - 24 hour support is not the experience!
Discovery Bank states that it offers 24 hours support on number 0800 07 96 97... Well, that is not the experience... When one's card transaction is rejected and there are sufficient funds to cover it (as per the SMSs received and the online balance), it is important to be able to speak with someone to understand what is the problem. No luck!
402 replies
61 months ago
Christine Sing of Rosebank's Flight Centre is excellent!
Christine's dedication, attention to detail, availability, follow through, and solution driven attitude are true examples of professionalism in service and empathy. To work with Christine is easy and one feels her total commitment and support. Thank you Margarida
53 replies
67 months ago
Outsurance 'system' penalises existing clients if they do not accept the first quote
Outsurance increased the monthly debit amount by 22 % within a period of less than an hour or so and, when queried, the answer was that nothing can be done - the system says so! Basically, a request was made this afternoon for two new items and the amount quoted was R129.40 per month for each one. This quote was not accepted there and then. When I asked for a call reference number I was told that it was not necessary because of already being a client. When I called again to get them insured, the quote was for R157.86! A whooping 22% increase in the monthly fee! The person who was helping me spoke to the manager when this was highlighted and the manager confirmed that nothing could be done - it is as the system says. What would one call this kind of practice? It sounds like the airline ticket pricing search engines that increase the quoted prices with the number of queries on the same destinations. Is it possible that the Outsurance system penalizes existing clients for not accepting the first quote they receive? Is this an indication that one should move insurance company every so often?
218 replies
86 months ago
Inability to effect a change of billing address
Telkom was requested to change the address on the invoice on 25 January 2019. This did not reflect on the February invoice. A follow-up was done on 22 February and the information provided was that 'it takes 30 days to come into effect." The gentleman in the call centre said that "30 days is 'procedure'". The March invoice still does not reflect the change ... a phone call on 20 March revealed that the system reflects the correct address but that the request was dated 22 February... This means that, with this latest follow-up, the system will show that the change was requested on 20 March ... ad infinitum... A request to have a letter from Telkom stating the physical address could not fulfilled. The gentleman on the call center said that a note to IT was submitted to get the change done. Hopefully someone in charge in IT will look into the way the systems are designed and interact as the interfacing is just not working and the 'query on progress' is being mistaken by the system as a 'new' request and automatically adding '30 days' to the process. If Business Analysis is required, I am available to assist.
0 replies
129 months ago
Unable to give feedback to Telkom on their respons
Please help! <br> <br> I need to place this reply to the answer from Telkom and cannot find how to do it in Hello-Peter - no feedback is allowed .... Can you please append it or let me know what steps to take? <br> <br> ****<br> <br> Hello Busi,<br> <br> Thank you for the feedback, but you did NOT have a telephone conversation with me... Please call me on the cellphone associated with the original call on Telkom - 784CRK090915.<br> <br> ******<br> <br> Regards<br> <br> Margarida<br> <br>
75 replies
129 months ago
Telkom removed connection while working elsewhere
On Wednesday 9 Sept. the ADSL telephone line suddenly stopped working and this was reported to Telkom (ref 784CRK090915). Since then it was found that the number was ringing somewhere else and this was reported via SMS to 01110210 and to a Telkom lady that phoned on Thursday (10) evening. <br> Since then there was a msg saying that the problem was solved, to which I replied saying that it is not! <br> The calls are not going to my voice mail ... where is it ringing?<br> It is impossible to get hold on anyone on the phone or via the Telkom website, and it looks like the only solution is to go to a Telkom branch ... time and petrol and incovenience...<br> <br> I honestly always had good service from Telkom and am extremely disappointed that this now happened !<br> <br> Regards
75 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)