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Adrian B
Active since Jun 2012
15
Reviews
0
Industries
Reviews
15 reviews7 months ago
Goodbye DSTV
After dismal support the previous time I had DSTV, which caused me to cancel with them, after almost a year I decided to give them another chance. I reactivated my previous Compact Plus streaming package and managed to watch a grand total of one day, before it stopped working. I spent hours with their support trying to get it working again but, as before, no such luck. I'm pretty sure their support staff just read from a manual and, if they can't get it figured out according to that, don't know what else to try and just say the problem is on your end. So, sorry DSTV, you will not be seeing me again. You fooled me once, shame on you, but you fooled me twice now. So I am the fool this time around.
0 replies
17 months ago
Van Heerden's Pharmacy Lyttelton - What a Pleasure
Van Heerden's Pharmacy in the Highlands Shopping Center in Lyttelton, Centurion is hands-down one of the best. The staff are always friendly and Luan, the pharmacist, is extremely knowledgeable and willing to assist. No matter the issue, they are the people I go to.
0 replies
17 months ago
No More DSTV, Thanks
I have been a DSTV Streaming customer for a few years. Yesterday my streaming stopped working after I switched browsers on the same device. I contacted DSTV's live chat and the agents are beyond ***********! They keep asking me to try the same things over and over again. They kept insisting that I was doing something wrong on my end, even though I could prove to them that I wasn't. They even at some point tried to offer me a DSTV internet package instead of sorting out my streaming issue. I've literally now closed the chat window and cancelled my account. DSTV has lost another customer due to bad service and incompetence.
71 replies
34 months ago
Terrible Support
I am experiencing intermittent connectivity issues, my internet keeps dropping and I have to restart the router. Finally fed up from having to do this 5 times a day, I contacted WebAfrica support, my only option for that is live chat. I was connected to probably the most uninterested support consultant, Azasakhe N. He/she would ask me a question and then dissappear for 10 to 15 minutes at a time. Eventually they asked me to change one setting, but by then the session had expired and the router refused to let me log in again. When I made the support consultant aware of this, they just told me to use the password on the back of the router. The same password I had been using the entire time, but the router still wouldn't let me in. From the initial point of contact until the router login issue took an hour. If WebAfrica's support personnel aren't interested in helping their clients, I have no choice but to go elsewhere.
0 replies
38 months ago
DSTV Dropping the Ball Badly
In December I decided to finally take the plunge and subscribe to DSTV's premium streaming package, but since then it has been one disaster after the other. Firstly I couldn't set up a debit order, because they don't allow that on streaming packages, you can only set up a credit card debit order, which I didn't want to do. Then in January they *****ed something up in my account and had which caused all my channels to disappear and had to set it up again from scratch. This after an hour-long phone call to figure out the problem in the first place. But my biggest gripe with their streaming offering is that you'd be in the middle of sport or a movie when it will cut off with a message saying that something has gone wrong and you have to try again later. And there have been multiple times where the movie I was watching suddenly glitched and refused to play, always in the same place. I am paying for the premium service, but why the hell is it not working half the time?
56 replies
43 months ago
Vodacom Incompetence
I used to have a Vodacom contract that I only used occasionally, but I cancelled due to a fraudulent upgrade on the contract. I tried for weeks to get a recording of the call requesting the contract but no-one ever got back to me. Finally I just reverted the contract to prepaid, paid the outstanding balance and cancelled it. Now, two years after it was cancelled and paid off, I get hounded by debt collection agencies because my account was handed over. I called the Vodacom Legal department and they confirmed that the contract was fully paid up and cancelled and cannot explain why the account was handed over. After weeks of waiting for them to get back to me (and enduring more all-hours-of-the-day calls from MBD and the like) I called them to follow up. Apparently the call was closed because they couldn't confirm why it was handed over. They have now reopened it and told me to give them a few days. This whole situation was caused because of their incompetence, and now I have to endure more abuse from debt collection agencies because of their continued incompetence.
266 replies
48 months ago
TFG Payment Harrassment, but payment was made already
I have a TFG account which is paid every month by debit order. Last month they did not deduct the owed amount and started calling me to pay it. I got nowhere with their debit order department and eventually paid it manually. But even after payment I keep getting calls requesting that I pay the account, up to 5 calls a day. Explaining to them that payment has already been made doesn't help, I just get another call later in the day requesting the same thing. How one of the biggest retail groups in South Africa can't even sort out their internal departments is beyond me. I am at the point where I just want to close my account and be done with it.
134 replies
49 months ago
Raru - From Great to Atrocious - Avoid!
I placed an order for 5 blu ray titles (that they listed as in stock) on the 26th of November. These were supposed to be Xmas gifts. I eventually cancelled the order in February, as I had not received them yet. I went back and forth with their customer support and they blamed suppliers and delayed products. I requested a refund which was supposedly processed on the 23rd of February. It never reflected in my account. In response to my query about it, I was told to contact PayFast, only for PayFast to tell me that the responsibility lies with Raru and that they cannot assist me. As yet I still have not received my refund in spite of the support staff at Raru assuring me that it has been processed. I used to love shopping on Raru, but their service now is shocking. They have definitely lost a customer.
0 replies
62 months ago
Slow Service, Burnt Pizza
Today we decided to have some pizza so we stopped at Rebels Pizza in Lyttelton. After ordering it took more than half an hour for our order to come out, and one of the pizzas was so burned it was basically inedible. This is terrible service from a normally superb pizza joint. I am very disappointed.
0 replies
70 months ago
Juicebubble - Well Worth It
I discovered Juicebubble around 2 years or so ago and have been ordering from them since. Recently I decided to make use of their custom t-shirt design option for the first time. I was absolutely blown away by the quality of the end result. I will use them any day!
0 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (26.666666666666668%)
1 Star
9 (60%)