JD
Jennifer L
Active since Jun 2012
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Think Twice Before Buying from WikiDeals – No Response When Problems Arise
I am extremely disappointed with WikiDeals’ lack of customer service and failure to resolve a refund matter. I purchased a spa voucher through WikiDeals on 12 December, and the booking was confirmed for 12 January at 10:00, specifically for my birthday. On 9 January, just three days before the appointment, I was contacted by the spa and informed that they would be closed on the day of my booking and therefore could not honour the confirmed appointment. This short-notice cancellation forced me to make alternative birthday arrangements at additional cost. I do not wish to reschedule the treatment, nor am I in a financial position to do so. Despite multiple emails to WikiDeals, I have received no response, no guidance, no update, and no effort to resolve the issue. This is unacceptable for a platform that positions itself as a trusted intermediary between customers and service providers. I also attempted to engage via their customer care Facebook link, which contains very little information, no clear support process, and appears highly unprofessional. This raises serious concerns about accountability, as it almost feels as though WikiDeals does not meaningfully exist as a customer-facing business, but rather as a middleman collecting payments with no visible support structure when issues arise. I am simply requesting a full refund for a service that was cancelled through no fault of my own. The complete lack of communication from WikiDeals has been frustrating and disappointing. I would strongly caution others to think twice before purchasing vouchers through WikiDeals if issues arise, as customer support appears non-existent once payment has been made.
0 replies
7 months ago
Poor Service from BP Customer Care
I have had an extremely disappointing experience with BP Customer Care. On 21 August, I reached out via email to register my BP Rewards card that I received at the Voortrekker Road, Parow station. The card kept giving me an error when I tried to link it online. I provided my card number and asked for assistance. After waiting five days, I eventually received a response asking for my cell phone number. I promptly rep**** with the required details, but since then I have been completely ignored. Despite following up twice (on 27 and 29 August), I have had no further assistance or resolution. It is very frustrating to see that BP has a loyalty program that does not work as intended, and even more disappointing that their customer service cannot resolve a simple registration issue or even respond to follow-ups. This level of service is unacceptable for a company of BP’s size. I expected much better support, and right now I cannot recommend the BP Rewards program to anyone.
0 replies
131 months ago
u upgrade me incorrectly now im left 2 sort it out
I have received this as a response:<br> <br> Hello Jennox6,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> I have sent a query to our consumer billing desk to investigate the matter and resolve.REQ:5229916.<br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Thabelo<br> REQ:5229941 <br> <br> To date: i have received absolutely nothing... no call. no email. no assistance whatsoever. <br> <br> I have also gone in store to log a call and received the REQ: 5228713... still nothing..<br> <br> Do MTN want clients? as it stands, i am ready to cancel this contract with MTN and go elsewhere
76 replies
131 months ago
Wrongly upgraded - do not get my data
I am a Nashua Mobile client and have been passed on to MTN service providers to be looked after.<br> <br> Since this move by Nashua Mobile, i have only been upset. I have upgraded (28-07-2015) and have agreed to go for the Sony Xperia Z3 Compact, R399 p/month, 300 MB data, 200 sms's, 100 anytime minutes<br> <br> I received an sms on the 2-07-2015, saying that i have been credited with 300 MINUTES.... where is my 300 MB data? <br> <br> i have tried calling the customer service, only to sit waiting 24 min plus with absolutely no answer. Tried the online contact, this page asked me to fill in my cell phone number, i do this and it gives me an error as if i am not an MTN Client.... then i try dialing MTN service via my MTN APP on my phone.... i get a \the number you have dialed is unavailable"needless to say"
76 replies
136 months ago
Poor service from MTN - Sony Xperia V
I have had my contract taken over by MTN. Currently have a Sony Xperia V and have sent MTN an email to complain that my touch/sense on my screen is busy giving in (only had this phone for 16 months) <br> <br> Its unacceptable for a phones touch screen (with no other options available to use the phone) to give in before its 2 year contract expires. Or to give up in general so early....<br> <br> I have had someone from customer service respond to my email and send my complain on to [Email Removed] only to have this email come back as a failure...<br> <br> I need my phone sorted out as i require it for work purposes.
77 replies
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