JB
jody B
Active since Jun 2012
6
Reviews
0
Industries
Reviews
6 reviews12 months ago
Payfast (PaySLOW)
Really pathetic. They took over a week to approve my profile. I had to phone and email about half a dozen times and just got told "we have escalated your matter". Since then, i have tried to use their Live Chat. The website says "we're online". You have to go through multiple questions and answers like input name, phone no, email address (information they already have), type in your query. At the end of the entire process, you get told, "we're terribly sorry, call volumes are too high .... have a nice day.... blah blah blah" The session just ends. This applies during office hours and after hours.
58 replies
41 months ago
Terrible experience
I really don't like doing this but I have given Kobus (owner of Thyme Kitchen) 2 opportunities to respond to my emails over the last 2 months and still nothing. He was however very quick to respond to quoting and invoicing. For starters, their website shows that they have had 182 reviews and ALL 182 people have given them 5 star ratings. This is impossible for any business not to have a few lower ratings. So, I went and gave them a 1 star rating. Needless to say, my review was either never recognized or it was deleted. I am sure there are some legal implications about such misrepresentation. My issues were simple: - Insufficient food, cutlery and crockery was sent. I was assured that their would be left overs. - there was one small garlic roll (size of a hotdog roll) to be shared by 2 people -they just left the food on a table in the cold breeze outside and went off to another more important function. The food was cold, fatty and unenjoyable. The fact that the owner could not be bothered to apologies or even respond to my emails is simply inexcusable. There are many spit braai companies out there. I suggest you choose one of those rather than have these guys compromise your special occasion.
0 replies
70 months ago
Woolworths worse than Telkom
Do you anything less than 1 star? I can't even rate Woolworths a 1 star. My wife reported her WW card lost over a year ago and paid off the balance that she owed. Woolworths continued to allow the fraudster to use the card and now expect my wife to settle that debt. You called her 21 times today alone to harass her with debt collection calls. This has been ongoing for months. She has all the proof of the emails that she has sent you over the last year, which you claim not to have records of. She has asked for a statement for the period during which her card has been used but you have never sent it. She can never get hold of anyone that will take responsibility on your call center number. It either places her on hold, cuts off or just gets to repeat the same mundane conversation time and time again. You clearly have a fraud issue, which is evidenced by the signage that you have up at some of your stores, which reads "due to fraud, no payment may be made by woolworths card unless you have photo ID with you" . We spend a lot of money at your stores each month but will no longer do so after today. I never thought i would see Telkom level service from Woolworth. How sad.
0 replies
112 months ago
WindorWorks pathetic service
<p>WindorWorks confirmed a time and date for my front door and security door to be installed. They agreed to install both doors on the Thursday and then return on the Friday to paint the plaster work. They didn't bother to install the security gate and never returned the next day. They also disconnected my alarm and left it disconnected. A week later, I have not managed to get them to return to install the security door or repair the alarm. I have spoken to the owner, Leon Hendricks and their office a number of times to no avail. They don't seem to care about the security risk that they have created by removing my old door and security door and failing to replace it for more than a week.</p>
0 replies
117 months ago
Acccount frozen
<p>FICA</p> <p>As a Platinum Card holder, I am horrified at the level of service (or lack thereof) from Discovery. I was informed by Discovery Card that I need to supply them with FICA documents and was very impressed that they sent a courier to pick up the documents.</p> <p>However, 3 days later, they froze my account. Do you know how embarrassing it is to have your card declined at the point of sale? After calling Discovery, they reactivated my card only to have it frozen the next day. This went on for 2 weeks, as my card was frozen and reactivated repeatedly.</p> <p>Eventually I asked their call centre agent to escalate the matter to managers and they promised to call me back within 24 hours. Needless to say that nobody has bothered. I mailed them (after they failed to call me back) and they have not had the courtesy to reply. Two weeks later, my account is active again but I have to now deal with the reinstating failed debit orders, paying penalties for missing payments, etc. Why is this my problem and how are you going to compensate me for the hours spent rectifying your error? The customer experience was terrible.</p> <p>I spend a fortune on my platinum card each month and will not accept this level of service (lack thereof). Fortunately, I have a number of other card options. I insist that a manager call me to explain what went wrong and to apologies for the inconvenience. I suggest that you waive your annual card charge, at the very least, if you wish to keep me as a customer. Alternatively, I am happy to invoice you for the time spent dealing with the issue that you created. </p> <p> </p>
53 replies
132 months ago
Forcing customers to use their service
Initially i was extremely impressed with PayFast's offering and ease of implementation. They must have a very talented team of Developers on board. However, i noticed that when my customers try and check out/pay, things get complicated. PayFast sees the customer's email address and detects that at some point the customer used PayFast's services (although none of my customers can recall doing so in the past). Payfast then forces my customers to log in to their PayFast acounts (which most people dont even realise that they have) before they can complete their payment. This is likely to have a negative impact on my own business as it creates addedd complexity for customers (especially if they dont have a Payfast password) who are simply trying to make a quick payment with their credit cards. <br> <br> The response Payfast was very blunt and dismissive, contained poor grammar and spelling and delayed. They are unwilling to give customers the choice of payment options. In fact they even have a drop down menu asking why you wish to cancel the payment and one of the reasons is \ I want to pay with credit card".<br> <br> Come on guys. You have great potential but you are dropping the ball.<br> """
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)