AB
Andre B
Active since Jul 2012
6
Reviews
0
Industries
Reviews
6 reviews9 months ago
This is theft!
No response to customer support request. Unauthorized deductions made from two accounts in one household. Subscription terminated by provider while monthly subscription was paid. No call center number available to get this sorted out.
0 replies
23 months ago
Sizwe Hosmed excels in incompetence
We cancelled the Sizwe Hosmed Medical Membership on 28 March 2024 giving them the required 30 days notice. We did not receive any acknowledgement from Sizwe Hosmed for this cancellation. During April 2024 we sent multiple emails and phone calls to confirm the cancellation was received. By the end of April 2024 we received an email to confirm the cancellation with final membership will be 30 April 2024. We were also assured that no premium would be deducted in May 2024. On 2 May 2024 Sizwe Hosmed deducted the membership fee again and we have had no success to get this refunded after multiple emails and phone calls to the Call Centre. We provided proof of the cancellation and debit order and all indications are that the process of refunding has not yet started after 2 weeks. It is so frustrating that you as a client must follow up every day for 2 weeks to make sure that the medical aid is cancelled. At last they confirm it is cancelled but now for more than 2 weeks you as a client struggle to get any assistance regarding the refund. The whole process started again to phone every day and to email every day. Not once did a Call Centre agent said they will phone back, not once did the team leader that I emailed contact me, not once did the Complaints department that I emailed contact me. I have reference number upon reference number. Unhappy customer Reply (4) Sizwe Hosmed Medical Scheme’s reply 16 May 2024 at 18:08 Dear Andre, Thank you for submitting your query and apologies for the inconvenience caused. Kindly provide the membership number and reference number of the query so that we can investigate and escalate it to the billing department for urgent attention. We appreciate your patience. Sizwe Hosmed team. Andre’s reply 16 May 2024 at 18:49 Membership number 91250305 N1753745, N1778301, N1780535, N1780924, N1781950, N1785767, N1785535 I did not bother to write down the other numbers as it seems it does not help to have a reference numbers. They just give you another reference number when you phone. Please let me know if i should forward all the emails. Sizwe Hosmed Medical Scheme’s reply 17 May 2024 at 11:23 Dear Andre, We're glad to inform you that the claim has been reprocessed for next week's payment run. The query is closed. Sizwe Hosmed. Andre’s reply 24 May 2024 at 17:27 7 Days after the reply above from Sizwe Hosmed claiming the query is sorted out I am now making it public that I have not received my refund. I was telephonically informed that my claim has been processed for payment. I had to phone the Call Centre once again to ask why I have not yet received my refund. Today I was informed that they can not refund to my bank account which was debited each month. I can not understand that Sizwe Hosmed debit my account but I can not get a credit on my account. Why could nobody phone or contact me in six working days to inform me that there is an issue with my bank account.
106 replies
23 months ago
Sizwe Hosmed excels in incompetence
We cancelled the Sizwe Hosmed Medical Membership on 28 March 2024 giving them the required 30 days notice. We did not receive any acknowledgement from Sizwe Hosmed for this cancellation. During April 2024 we sent multiple emails and phone calls to confirm the cancellation was received. By the end of April 2024 we received an email to confirm the cancellation with final membership will be 30 April 2024. We were also assured that no premium would be deducted in May 2024. On 2 May 2024 Sizwe Hosmed deducted the membership fee again and we have had no success to get this refunded after multiple emails and phone calls to the Call Centre. We provided proof of the cancellation and debit order and all indications are that the process of refunding has not yet started after 2 weeks. It is so frustrating that you as a client must follow up every day for 2 weeks to make sure that the medical aid is cancelled. At last they confirm it is cancelled but now for more than 2 weeks you as a client struggle to get any assistance regarding the refund. The whole process started again to phone every day and to email every day. Not once did a Call Centre agent said they will phone back, not once did the team leader that I emailed contact me, not once did the Complaints department that I emailed contact me. I have reference number upon reference number.
212 replies
40 months ago
Stay away from Rain. Support is terrible.
We have been without internet access for 13 days. I have called the Support Line number on most days since the internet failed. In most cases it was after hours and I had to deal with the ineffective Indian call center Rain employs. Eventually I managed to get hold of a supervisor who called back and arranged for a technician to investigate. They determined it was a faulty SIM which was replaced. It is now more than 24 hours later and the SIM card has not yet been activated and I have called twice and send an email to the supervisor but to no avail. They obviously have lost control of their support function and it will be better for prospective new clients to stay away.
528 replies
51 months ago
Dealhub doesn't deliver or respond
I placed and paid for order DH12805 which is for a ceiling fan control switch. Dealhub confirmed the order on 17 January by email and indicated that delivery will be 7 to 15 business days. The order was supposed to be delivered by 04 Feb at the latest but by 01 Feb I had not received any notification of the delivery so I wrote an email to Dealhub enquiring when I can expect the delivery and until today 09 Feb they have not responded or made a delivery.
0 replies
78 months ago
Discovery Vitality not able to do business
I have had terrible and confusing service from Discovery Vitality. The only reason for joining Vitality was for my wife to get the discounted rate at Virgin Active. Last year she tore a calf muscle and since she could not use the gym we decided to cancel both the gym and Vitality membership. In February this year when my wife was able to train again we again joined Vitality and Virgin Active. After a few months I noticed that the debit order for Vitality did not go off and called them to sort it out. I was told that it will be sorted out. We then saw that Virgin Active deducted R950.00 per month so when we could not get it sorted out we canceled our membership with both Vitality and Virgin Active. We then tried to get the invoices sorted out before joining again. We were told that before we are allowed to join Vitality we had to pay the arrears even though we had no benefit for those months. We refused to pay this as we had no benefit. In September we managed to get all the issues sorted out and we joined Vitality and Virgin Active again. The debit order with Vitality again failed to be deducted. Last month I spent 47 minutes on the phone with Discovery being transferred back and forth until I eventually got the understanding that the debit order is sorted out and I got an email with the instructions how to pay the arrears by EFT. On 24 Oct I paid R927.00 to Vitality to cover the arrears and bring us up to date. The Virgin Active debit order is active and each month we are debited the correct fee. Today on 14 Nov 2019 I got an email from Discovery to say that they have now canceled our Vitality membership effective as of 29 June 2019. No reason is given in this letter as to why it is canceled. Calling the toll-free number is a waste of time as they have no idea why our membership is canceled s who do I go to now?
210 replies
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