MC
Mariaan C
Active since Jul 2012
4
Reviews
0
Industries
Reviews
4 reviews18 months ago
Must be a **** or very bad service
Terrible service.. Ordered early Sept and still waiting for delivery. Many emails later and still no goods.. Do not trust them under any circumstance.. They guarantee delivery within 2 - 7 working days yet I'm on day 17.. False advertising.
0 replies
30 months ago
I do not recommend them!!!
On Mondaythe 10th of July 2023, I contacted Electrosales Television repairs for an urgent quotation to have my LG TV Screen repaired. I stipulated that I required the job to be done by Friday the 14th July 2023. Sean was initially very helpful after quite a bit of up and down, It was agreed and I was quoted R2150.00 of which I paid a R1200.00 deposit. The repair would happen at my premises on Friday the 14th July. On Friday 14/07/23 at 7h24am, I watsapped Sean for a progress update, at 15h28 pm he sent me voice note that he was still at the supplier. I watsapped Sean and asked him if he is on his way. All this time I am waiting for him to come and fix my TV. At 17h07pm I tried to call him - no answer. At 17h16 and until way after 21h00, I tried to get hold of him to no avail. His supervisor Peter Mputu was also trying to assist me and confirmed that he could not get hold of Sean. These failed attempts continued deep into Friday evening. By Saturday morning (a day after my deadline) I again tried to get hold of Sean but he did not answer his phone. I also spoke to Peter and he could not raise him either. I wastapped Sean and told him that by now I found another supplier and that he had to refund me. He eventually called me after 9am that morning and he told me he lost/broke his phone the previous day hence him not responding. I had a deadline. It was not met.. I also spoke to a supervisor called Peter and said that I would need a refund and it was agreed - Of course by then I had found another supplier and had the TV repaired. Sean said on a number of occasions that the supplier would only refund once the ordered screen is sold? That is not my problem - Sean did not honor our agreement and did not communicate any difficulties to me. I have watsapped and e-mailed them my proof of deposit, my account number for the refund more than once - still nothing. Today is the 25th October 2023 - at least 100 watsapps and emails later and promises of refunds and I am yet to be settled. They did not stick to their agreement and did not communicate at all even though I paid the deposit. They have taken my money They have no intention of refunding me Do not ever use them, they are not honest. I received bad attitude when I threatened to take it further and received no response to my almost daily emails that I send them.
0 replies
65 months ago
Vodacom Incompetent
We received an LTE unit that was not what we ordered, we cancelled it immediately and was told by Marisha Naidoo our representative at the time that the courier company would collect it. It took them almost two months to collect the unit. We were assured via e-mail that there would be no charges as we cancelled within the 7 days. Our business lines were suspended yesterday and every and all attempts to have us reconnected has failed. After hours and hours on the phone, we were eventually informed that we were billed for this LTE unit and they suspended our lines due to non-payment. This should never have been charged. Disgusting service, no assistance, call centre calls dropped, advertised customer care lines are not in service, a massive run around that we can ill afford. Received an sms that said we would be reconnected 2 - 5 hours later and still no connection almost 24 hours later. Vodacom.. I have 10 lines with you. I am going to cancel each and every one.
56 replies
131 months ago
Ongoing query from March 2015
I migrated from 750 to top-up 500. In march 2015 I never received my airtime though I was billed for it. I also had to settle my handset before I could migrate but am still being charged for it . This month I didn't receive my recurring data. Five phone calls later I said all I want is to to be credited- I had to buy my own data. None of the credits have been passed, Nobody can help me and I have asked for a supervisor or manager to contact me at least 5 times - NOTHING. MTN has shocking service and treat their customers with disdain and bad attitude. My last ref no is 130091069. the consultant blamed it on the strike. So have they been on strike since November 2014?? Now that I refuse to settle my account unless this is sorted out, they threaten to suspend me??? I am not in the wrong here... I must have placed at least three to four calls to the call centre monthly since March. Still Zero result and no managers calling me. I can't believe they are still in business!! Disgusting!!
76 replies
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4 Star
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3 Star
1 (25%)
2 Star
1 (25%)
1 Star
2 (50%)