Active since Jul 2012
I was nervous about using a workshop other than the agent for my Renault Duster, but I received excellent and friendly service. When I collected my car, the mechanic that worked on my car was just as friendly and informative. Thank you Kim and your team. Will be using you again :-)
My delivery was supposed to be made before 5pm. I normally leabe the opffice at 15h30 (I start before 7) so I waited for teh delivery. At 16h30 I phoned to ask where my delivery was and teh woman I spoke to said she will get the driver to phone me, while I was still speaking, she put teh phone down in my ear. Needless to say, there was no delivery and teh parcel tracking say they couldnt deliver my parcel at 16h28 - they didnt even try!!! So angry
Really bad service from service advisor (Edierioes) and the manager (Mumtaz) After having headlight issues from the time I purchjased my car, I finally demanded that they check the headlights rather than just replace the bulb. Getting Ederies or Mumtaz to respond is a nightmare! They just ignore your messages and emails. They have promised the car willbe fixed under warranty and they will supply a courtesy vehicle. Now they just ignore me.... I am beyond frustrated!
Excellent service! I purchased a special during lockdown and after lockdown placed my order. Efficient and always responsive to any of my questions while placing my order. I was kept informed in all the steps of the production line while my order was being processed. And they were perfect when they arrived! Will definitely order again!