FD
Francois P
Active since Jul 2012
3
Reviews
0
Industries
Reviews
3 reviews17 months ago
Stay far away.
This company should be called a financial admin company because there is 0 advisory, only assistance for signing up to policies. If you need someone to help you with paper work to sign up to Discovery, by all means, go for it. If you want actual financial advisory services, stay far away. This company cost me a lot of money due to their complete lack of care (or advice). I wish I left them years ago. I inherited Jeff because my broker left. Jeff signed me up and immediately changed my policy to be linked to my Discovery Bank spend (even though I didn't have an active Discovery bank account - just an old FNB card I was settling - Had Jeff asked, I would've told him this). This resulted in a 14 - 16% year on year premium increase due to an unavoidable blue status. Did Jeff ever speak up and "ADVISE" me to change this? No, Jeff didn't care. Jeff didn't do the thing that his job title claims he is supposed to do. I was left in a situation where my only option was to walk away from a policy I've been paying for 15 years because it became unaffordable. I ended up leaving Discovery because of this and moving all my investments and policies. I got very close to making a formal complaint against Jeff - I still don't know why I didn't go through with it tbh, I probably should have as it would've saved others from the same hell. Maybe the company is not that bad. Jeff on the other hand... My favourite part is when Jeff pointed out that the clause was on my policy from 15 years ago, I find this interesting seeing as Discovery bank was founded in 2018... Nice one Jeff. That's some Discovery math for you. Stay far away. These Discovery brokerages are everywhere as it's the easiest way for unqualified finance bro's to afford ill-fitting pinstripe suits to give the illusion of credibility they so desperately crave - just go for another one. This is not the one. 0/10 Would not advise.
0 replies
19 months ago
Just a terrible company.
Stay far away. Their insanely complicated, convoluted investment products is just another vehicle to feed their greed. My life insurance policy's premiums went up by almost 15% every year since inception. They have also automatically linked my Discovery Bank Spend to my Vitality which is interesting seeing as I don't have a bank account with them - never signed up for one. They converted my old FNB card to Discovery bank and then linked that "bank account" to Vitality. In other words, I can run and get blood tests until I am blue in the face but my premiums will still go up by insane amounts because I am not spending money using my non-existent bank account. I am busy moving all my Discovery Invest products elsewhere, I will no longer be taken advantage of. The best part is they shrug their shoulders and blame it on the broker and vice versa. Very convenient. Once again: Stay far away! Terrible company, this.
109 replies
96 months ago
Web Africa Double Billing
I've been with WebAfrica for about 8 years. Last year they upgraded my package from ADSL to Fiber. What they failed to do though, is to deactivate the ADSL package and ended up double billing me for a year, I only noticed this a few weeks ago and got in touch immediately. The agent I spoke to admitted that it was a mistake and immediately deactivated the ADSL package. I was told she'll be in touch with regards to my refund. I have been trying to get my refund for about two weeks now. I have to stay on hold for almost 30 mins every time I call and then I get promised that someone will be in touch within 48 hours. I have never received a call back from the WA billing team, I have to keep following up and then I get the run-around. I'm actually on hold while typing this - sitting at 21 mins already. SMH. My decision is pretty easy - If I don't get the full refund I'll just switch suppliers and WA will walk away from a loyal customer of over 7 years. This was not my mistake. I have tried the call center route but I can't see this ever resulting in anything as they simply don't follow up. Do the right thing guys, you *****ed up and it cost me about R5K in the process. #paybackthemoney ;)
106 replies
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3 (100%)