RM
Ross M
Active since Aug 2012
70
Reviews
0
Industries
Reviews
70 reviews1 month ago
Interest charges higher than debt
I have asked for an updated statement for my vehicle and have been waiting for a few days. Also how is it possible that 3 months ago, I owed R20 000 im paying more than the principal debt owed. So how can the balance now be R22 000. Make it make sense to me
106 replies
2 months ago
Pathetic
I dont know why I need to keep chasing your company to allocate payments correctly. Please may i have an email address to start escalating this issue. This has now been 5 weeks and still no allocation or remedy
53 replies
2 months ago
NO RESOLUTION
I am still waiting for feedback regarding my previous complaint which has had no other response, but your automated complaint resolution generic response. 27 Jan 2026 at 18:36 pm Dear Vodacom Accounts / Customer Resolution Team, I refer to my Vodacom contract account, which has recently been suspended despite my account being up to date with payments being made into the previous account number. As previously communicated (email sent
112 replies
3 months ago
Misallocated Payments, Account Suspension and Request for Immediate Rectification
Dear Vodacom Accounts / Customer Resolution Team, I refer to my Vodacom contract account, which has recently been suspended despite my account being up to date with payments being made into the previous account number. As previously communicated (email sent approximately 14 days ago), two payments were made to my previous Vodacom account number in error. Proof of payment was provided at the time. These payments were valid, successful, and received by Vodacom — they have simply been misallocated to an old account. This is not a new issue, as Vodacom is already aware of the existence of the previous account number, and this exact situation has occurred before. Despite providing full payment history and notifying Vodacom timeously: The payments have still not been correctly allocated My account has been suspended I am now being incorrectly advised that a further ±R10,000 is outstanding This ongoing failure to allocate confirmed payments and the continued suspension of services constitutes a breach of Vodacom’s contractual obligations, particularly given that Vodacom has been in possession of the relevant information for more than two weeks. I hereby formally request that Vodacom: Immediately allocate the misdirected payments to my correct account Lift the suspension on my account without delay Confirm in writing that my account is up to date or to what balance is actually owed with these payments being allocated. Please note that if this matter is not resolved within 48 hours of receipt of this email, I will have no option but to formally escalate the matter to Vodacom Customer Resolution and, if necessary, ICASA, and to consider my contractual remedies should the breach persist. I trust this matter can be resolved urgently and amicably.
56 replies
10 months ago
Handover of Account but Vodacom is the negligent party!!!
I did a change over from my mom being the owner of the account to myself being the owner of the account, I have a credit in the current account but because of your staff's inability to actually complete the action I now have to deal with issues that is all on your company's inability to action account transfers and allocate payments correctly. I transferred all my mother’s Vodacom accounts to my name in-store, in the presence of an agent and my wife. I’ve been paying consistently, and asked Vodacom to allocate the funds from the old account (I0750370) to my new one (I9604279), which now has a credit. Despite this, Vodacom handed the account to HP Attorneys who are now threatening legal action, blacklisting, and disconnection — yet their letter shows R0 outstanding. I’ve responded to their attorneys three times with no reply. I demand: A full reconciliation of both account numbers An apology and withdrawal of legal threats Immediate closure of this matter If not resolved within 7 days, I will report this to ICASA and the Consumer Ombud. I have full proof of payments and communication attempts. This is appalling customer service from Vodacom.
106 replies
12 months ago
Close tickets when issues Arnt resolved, ignore the issues blatantly
You escalate a matter on Hello Peter, they are quick to respond, you send all relevant information and supporting documents and they then just close the query without updating any information, account is still in arrears even after sending balance statements and proof of payments. they ignore the request completely, maybe this needs to be escalated to an external agency to resolve.
58 replies
12 months ago
Allocation of funds non existent
I have emailed countless times and get no response from anyone in Vodacom's department, I just get ignored. I have sent a balance sheet showing the payments made to account number: I07503708 which was in Deborahs name, I then changed the account over to me and the account number changed over to I9604279-4. From October 2024 till April 2025, you have received a total of R21 605, allocate this payment to the correct account immediately. I have been patient enough to wait for over 1 month for this to get resolved, please resolve this matter within 14 days of this complaint.
58 replies
13 months ago
Debit order stop, manual payments request
I have requested previously to remove debit orders from my account, my account is always in a credit with Vodacom, so remove the debit order as per my previous requests, you are affecting my credit score with something that is system generated, please do this with immediate effect.
212 replies
13 months ago
Debit orders run even after cancelation
I have canceled the agreement over 6 weeks ago and requested return of their device which you have accepted, this morning I wake up to your company debiting my account. You have agreed to cancelation and collecting of the device, so your debit order is an ******* transaction, please remove my debit instruction from your company and reverse that payment.
106 replies
14 months ago
Cancelation doesnt exist
I have sent numerous cancellation requests and instead of communicating with me, I just keep having your company try and debit my account. Please terminate this contract and come collect your device.
212 replies
Review Distribution
5 Star
3 (4.285714285714286%)
4 Star
0 (0%)
3 Star
2 (2.857142857142857%)
2 Star
1 (1.4285714285714286%)
1 Star
64 (91.42857142857143%)