DL
Debbie L
Active since Aug 2012
9
Reviews
0
Industries
Reviews
9 reviews47 months ago
Apathetic Customer Service Representatives
Discovery Insure has become so big and it is almost impossible now to get any of the call centre agents to accept responsibility for a client's complaint. I am in credit with my premium and owed R1 800 but have been waiting 2 months for this to be sorted - my first correspondence being on the 19 April 2022. I have spoken to a number of agents with the last two being Thabiso and Lefo. My last call I was on the phone at my cost for 20 mins and 45 seconds trying to get assistance. My airtime eventually ran out but the agent did not even call me back although my contact number is detailed. Shame on the representatives of Discovery Insure!
134 replies
49 months ago
Stay Away From Avis
Shocking would be an overrated statement for Avis. Rather than go into a long winded description for others reviewing, my advice would be to stay as far away from this company as possible. In years gone by they were certainly a credible, trusted brand but sadly their trust rating and credibility has reached incredibly low levels. From the call centre to the individuals at the branch (I was dealing with the Pretoria Central branch) there is a total lack of customer interest, staff integrity or trustworthiness. I received a vehicle with low mileage but in a bad condition, and now am being blamed for causing damage which is a lie - I never received a copy of damages at the time and was told that it would be emailed to me. Avis is now trying to refute the damage was there when I took the vehicle.
74 replies
52 months ago
United Airlines Disappointing
We booked for our daughter to fly to America with United Airlines on 26th December departing today 11th January 2022. Woke up this morning to an sms advising “we need to take the plane out of service to address a technical issue”. We frantically began calling as it has huge impact on further travel plans in America, cost implications & the Covid test results window. Seems the plane is simply not full enough so is not flying but instead she is being bumped to tomorrow night with little regard from the airline for the impact this has on her or us (and ALL the other passengers who were booked to fly tonight on the same aircraft). Now we need to fork out more money for further COVID PCR testing etc. - and this kind of service leaves us wondering how the rest of the trip will go with United if this is just the beginning experience?
0 replies
58 months ago
Amazing In Every Way
Wow!!! Not very often a company gets a rave review from me any longer but That Bloke deserves every one of these 5 stars. I turned to their site whilst trying to find a special gift for my husband’s birthday - found a great selection available. Ordered a watch box in the morning (very competitive pricing), and to my amazement it was delivered the same afternoon!! #topservice. The watch box is a really good quality and was packaged so well. Thanks That Bloke - will definitely use you again.
0 replies
59 months ago
Infinite Property Management Apathetic Service
As a contractor it is truly a nasty experience to deal with this property management group. Having completed work and having sign-off from the board of trustees you are still given the run around when trying to get your final payment from Infinite. They make excuses - never received your emailed invoice, overlooked your invoice, payment being processed (not true), awaiting sign-off by Board of Trustees etc etc..... We have done projects at various complexes where Infinite has been appointed and the same issues - it’s not the client where the issue lays but with the apathetic service rendered by Infinite.
134 replies
61 months ago
Sage Cloud Accounting Poor Experience
Being connected to customers and prompt communication is a priority to stay ahead in business. Been trying to email urgent invoices and quotes to clients with no success. On contacting Sage Cloud Accounting was told they have a tremendous backlog so their server is not responding. I was told there is no timeframe for fixing the problem - it may be tomorrow or Monday (both of which are conveniently a public holiday!).
53 replies
66 months ago
Woolworths Financial Services Failure to Deliver
Have had a very traumatic 2 month experience with Woolworths Financial Services in trying to get the retrenchment benefit paid out correctly. Have had interactions with various call centre staff with no resolution. Employees are apathetic, lack accountability and responsibility and demonstrate no integrity. I have had electronic responses assuring me the matter is resolved and payment will be made but nothing happens. I escalated it via Social Media and the Woolworths Social Media Team responded with an apology and assuring me it was being attended to but once again no resolution. In the interim I continuously receive phone calls from the Woolworths Debt Collection Centre, Nationwide Recoveries, who ignore my explanations and electronic communications referring them back to their own Financial Services Insurance Department. Now going to refer to Ombudsman for intervention.
0 replies
83 months ago
Unacceptable Returns Policy
Unacceptable returns policy at Coachman Luggage! Polo wallet purchased 4 months ago has a manufacturers fault causing a broken zip of coin section. Store refuses to replace but will send back to distributor, Cielo, which will take 6 to 8 weeks. In the interim the store gave me a little white plastic packet to place my cards, coins, cash etc to use for 6 to 8 weeks! Shame on you Coachman Luggage!
0 replies
85 months ago
Hisense Does Not Make Sense
I purchased a side by side fridge freezer (through Hirsch) and started having problems with ice maker and electronics within the first 6 months of purchase. 18 months later and Hisense has replaced water pipes, motherboard and a new door but still giving problems! Hisense should of replaced the entire product but continue to send out substandard technicians (outsourced). Think carefully before purchasing this brand.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)