MB
Mariska B
Active since Aug 2012
4
Reviews
0
Industries
Reviews
4 reviews9 months ago
I submitted an insurance claim after my husband and I had to cut our trip short
I submitted an insurance claim after my husband and I had to cut our trip short. In summary, originally I was a bit confused when submitting the claims, not sure under which areas to claim, however, after submitting the documents, TIC kept on reminding me to submit the outstanding documents, then there was some confusion about the reason for claiming, where I had to phone them. After this phonecall everything changed, every person that I spoke to was so helpful, and understanding and phoned me back when they promised to do so. The claim was paid out within 5 days after final submission of the documents. Amazing company to work with! Will recommend them anyday!! Mariska Malan
0 replies
69 months ago
No Feedback/ Correspondence
On 30 July I sent an email complaining about an incorrect order as per email below: "Good day Hope you are well? My husband surprised me with two awesome Freddy Jeans – unfortunately one of the sizes does not seem correct. Both pairs was ordered in size Medium. Unfortunately the UP Flare seems like it is two sizes too large and you should be 2m tall to fit in them. The other pair fits perfectly. Can we please arrange for a return and refund? Thank you. Regards," I've received a mail on Friday saying they're apparently communicating to the suppliers - tomorrow 3 weeks has past!!! This is unacceptable!!!
0 replies
69 months ago
Useless Service- NOOOOO FEEDBACK/Communication at all!!
Ref: [OMWSC4480484] - Broker Service Centre [BSCD19492032] Useless Service - I've been trying to change a beneficiary, amend a policy payer and cede a policy since 27 July without success. I get absolutely no feedback correspondence on email and whenever I call in I have to hold the line for 30 minutes before someone decides to answer the call and then the call gets drop - MAGICALLY!!! To make everything worse I can never ever speak to a manager or get a working email adres. Old Mutual should really spend some money to appoint any senior management staff!! How is this possible? It is UNBELIEVABLE to say the least!! It's frustrating! I'll never deal with OLD MUTUAL in my life!! Horrible, useless, terrible service!!
53 replies
69 months ago
USELESS SERVICE OF ENTIRE VODACOM TEAM
I’ve been struggling since last week Monday morning to get a settlement letter out of Vodacom. I’ve been to the Store in Wonderboom Junction (last week Monday), where the assistant in store couldn’t pick up any outstanding fees on my account. She phoned the accounts department where Rachelle informed me I don’t have to pay the R20.18 she will sent me the letter immediately. After two hours I went back to the store as I haven’t received the letter as yet. I struggled until 16h30 that afternoon to get through to the Accounts department where Bukiwe assisted me and confirmed she received the payment after I made the payment and sent proof of payment to Vodacom. She confirmed that I will receive my settlement letter only after 24hrs, unfortunately once again I still have not received it. Today after numerous failed calls, Phillip assisted me and informed me that the request was not processed and I will have to wait another 24hrs for my settlement letter. I asked to speak to his manager and he informed he doesn’t have an email address I will have to stay on the line again – which I refused as I already wasted 100 of minutes on Vodacom and their extremely poor service. Once again on Thursday I had to phone in as I still have not received my settlement letter – Zenele then informed me Phillip never requested the settlement letter – he therefore didn’t do his job and he was extremely arrogant on the phone. Needless to say – I still haven’t received the letter – I find this ABSURD that I have to wait 7DAYS for a settlement letter!!!! I tried calling Vodacom again this morning and I was informed by the operating machine that they cannot assist me now????????? This is unacceptable service – please assist me with the settlement letter as I really would NOT like to call VODACOM ever again.
106 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)