TT
thembi T
Active since Aug 2012
8
Reviews
0
Industries
Reviews
8 reviews85 months ago
Bad service
The service from the two ladies at 18:37 was really sad/ bad. I did not expect that from forever new. Firstly I wasn't welcomed when I got into the shop and the one lady was standing by the door. Then i want to pay, i must wait atleast 3 mins before being assisted without being told what's the delay being the only customer in the line. Then I am told fill in your name and number. Their should have apologised first that the systems are offline and that a manual transaction will take place. Why should I ask,why am i giving you my details before being told whats happening. The ladies attitude as well is very disappointing to say. This happened at centurion mall.
56 replies
93 months ago
Bad service at Hyundai Hatfield
I bought a new car with Hyundai Hatfield and was told that it comes with a memory card. When I went to collect my car as I drove off I noticed that the card is not there and I was informed by the sales man Steve that I'll get it a week later coz it wasn't invoiced. Now it's almost 2 months later and I am still without my card. I called in today to follow up on him and no luck of me getting my card. I spoke to Steve and requested him to put me through to his manager and I was told that his white and the matter will come back to him. The service I got from that branch was really unpleasant from the collection of the vehicle being told its ready and next its not and now the card is missing. I wouldn't recommend them to anyone because you can't even speak to the manager to escalate your matter.
0 replies
96 months ago
Bad service
I went to Woolworth Centurion mall on the 30th April requesting for shoes to be brought there from jhb. I was assisted by kagiso the week before and he forgot to get them for me so I had to go back on the 30th to find out what is happening as he never got back to me. I was informed that it will take 2-3 weeks. Till date I am still waiting for my shoes and haven't heard anything from them. I went again on the 7th to request for shoes for my son to be brought from jhb and I was assisted by Ivy and still nothing from them till date. I went again there on the 21st of May to be helped by Ivy and she informed me that they are still on the way. This level of service I don't expect from Woolworth. I told Ivy that and she didn't even bother to apologies or anything. I am really disappointed in you.
0 replies
98 months ago
Bad service
I called them on 17th of March requesting for a debit order review and i was informed by Sandile that its a Saturday and no everyone is in so he will send his team leader a mail immediately and he will get back to me monday, tuesday morning the latest. I call them on friday the 23rd asking for feedback and Phumzile informs me that Sandile is busy on the line but he will get back to me with feedback on friday. I call again on Saturday still no feedback. What is the point of me trying to keep my insurance with you and this is the service i get and i get told thanks for speaking to us first before considering other insurance companies. What is going to happen when i have a claim? I dont feel i should stay with you.
106 replies
102 months ago
Bad services
We made a booking with them and now we are unhappy with the services because of the way they treating us and decided to cancel our booking with them a week before. We are not aware of any cancellation policy hence why we cancelled with them. We are now told that we are supposed to assume that coz we made our first booking through booking.com the same terms and conditions apply with them. The manager and the admin lady even walked out on us while we were busy talking to them. Sad service from them as the manager herself doesn't know the cancellation policy.
105 replies
107 months ago
Bad Telephone Service
<p>Called in at centurion mall to try and find a shoe for my child after being told by them on Saturday that they don't have the shoe in store even if it's showing on the system that they have 7 pairs. I was told I will find them at mall @ reds as they have 3 pairs. Drove to mall @ reds and nothing. I took my time to go and check for them at woodlands and nothing. I called in today and I was taken from pillar to post and then had to hold for someone at kids section. The lady that I spoke to is the most rude person ever as I asked for her name she didn't want to give it and told me I will find the shoes at customer service. I requested for her name again and she put the phone down on me without me finishing what I wanted to say.</p> <p> </p> <p>I am really disappointed in the service I got over the phone don't expert that from woolworths.</p>
0 replies
109 months ago
Bad service
<p>I called vodacom cancellation/retention centre to cancel my contract with them as it was ending I spoke to Masilo who assisted me. He offered me another contract which was a nice deal, I took up the offer. I informed him that I haven't used my sim card for over a year as the phone was stolen and he said that he will get the phone and a new sim card delivered as well.</p> <p> </p> <p>My package got delivered on Monday morning only to notice that my sim card is not in the package meaning that I won't be able to start using the phone. I call in on Tuesday twice requesting to speak to Masilo and both consultants inform me that they will pop him a mail and he will get back to me. I called in before 9 in the morning and after 5 in the afternoon and also requested to speak to his team leader but I was refused to speak to them. I had to call in on Wednesday after 12 to speak to him and I had to hold for over 5 mins.</p> <p> </p> <p>I am being in convinced now as I am unable to use my phone.</p> <p> </p> <p>This is really bad customer service as feedback is not given and no effort is being made to get my sim card to me quicker.</p> <p> </p> <p> </p>
112 replies
127 months ago
Sad customer service tryin to activate my sim
We decide to call the call centre after doing a sim swap for our phone that was stolen. we try making a call and a voice messages says that call has been re routed and that we should contact our service provider to activate the sim. we get to speak to sasekani from the call centre where she ask us security questions which we are able to answer and fail to answer one about our vodacom account number. we request her to ask us another question as that one we don't have, she informs us that we need to atleast get 3 questions correct. she had asked us already 4 questions before asking about the vodacom account. as the cell phone number that I had given to her belong to me with my understanding I had gotten 4 questions correct and only failed with one only which means I can proceed with what I want to do. she informs me that we cant proceed because am failing the security questions. we request to speak to the team leader which takes over 10 minutes to get hold of. Melvin magaogo gets on the line with us. the least that the he could have done first is to apologise for making me hold for long. he informs me that the system says we have failed that security questions and he cant assist.
75 replies
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1 (12.5%)
1 Star
7 (87.5%)