MC
Marcha C
Active since Sep 2012
14
Reviews
0
Industries
Reviews
14 reviews14 months ago
Best Bargain Books branch
Bargain Books Canal Walk’s staff consistently maintain a genuine, friendly, helpful demeanour. This isn’t just one staff member, all who I’ve encountered there have the same focus: to make sure you find your way. Plus they’re just genuinely nice too!
0 replies
39 months ago
Disgusting discrimination and disregard
Good day Sunday the 15th of January I visited Woolies Cafe, like many times before, for a meal and to do some work. I noticed it was busy, so I waited to be seated. I waited a good 10-15 minutes, without being acknowledged. After greeting the hostess and 2 waiters who were busy at the station next to me, I only got acknowledged by the waitress. I still waited, thinking they will help me when they get a chance. An old white couple passed me and walked towards the tables, and one of the waiters, who was standing close to me, jumped towards them to help them. The man walked in and the waiter spoke to the woman. I looked at the hostess and asked what was going on here and I said this is ridiculous, at which she smiled and laughed at me. I’ve been there before, so that makes me part of the furniture? I told her that it’s not a joke and it’s unacceptable. She then said, “oh, okay uhmmm” turned around and started looking for a table for me, fully aware of what was going on. At that point I just lost all desire to sit there for even a second. I turned around and left, scared that my words might betray me and I say something harsh. I enquired from another staff member where I can make a complaint. It’s been 3 days - I’ve laid my complaint where I was told to and left my contact details. Not so much as a phone call was returned to me. I am sure that this is NOT the way Woolworths is known to do business. In all my time going there I’ve never faced such blatant disregard and dare I say discrimination. I felt awful, being looked over and ignored just to be sidestepped for another group of people, and that is just not right. I expect to have adequate and timely response from Woolworths, who pride themselves on quality, service and responsible trading. My last experience there was unacceptable.
0 replies
43 months ago
Can I have my confirmation email please, Vodacom? That’s all I need.
Getting hold of anyone who can help you resolve a SIMPLE problem, is like looking for sausage in a dog’s kennel. I was phoned with an upgrade offer, and eventually found the offer that seemed to suit me. The biggest concern or request was that I PLEASE get an email as soon as possible stipulating the terms and conditions clearly. I was PROMISED multiple times, as I asked AGAIN to be sure, and the person took my new email address, to be sure they have they correct address to send it to. Up til now, about a WEEK later, no email. The delivery has even been made to me, but I have seen no contract whatsoever. To make matters worse, I’ve tried multiple channels (on the Vodacom sites and devices) to make contact and JUST ask for the email, and to date I’ve just been transferred from one person to another. The last person’s line was SO BAD, it’s hard to believe she works for a cellphone service. She could not help me, that’s how bad the line was. I’m tired of chasing people who was offering ME a deal and now I have to chase them up. No one can just take my query and investigate or SEND ME THE EMAIL, it’s just transferring calls all the time. It is ridiculous and makes me doubt whether I even want this new contract. Trust is everything.
266 replies
44 months ago
Superdry unbasted chicken
We ordered 3 x quarter chickens for supper and asked for extra sauce, as usual. When we arrived home and opened the package, where was no sauce, not even basting sauce, nevermind extra. It was the most tasteless chicken we've ever had and obviously had none of the flavours we asked for. This was so disappointing to discover that Nandos could even deliver dry unbasted chicken in the entire order.
74 replies
47 months ago
EXCELLENT MANAGEMENT SKILLS displayed by Tyson
I've recently visited Mugg & Bean in Canal Walk for the first time in ages. I needed to finish some business and was looking for a place to conduct a meeting. The visit was a bit of a flop, to say the least, but this review is not about that. It is about the way in which the manager, Tyson, and his waiters handled the situation eventually. When I got to speak to the manager, he was patient, listened and was in NO way defensive or irritated. He handled the situation with so much patience and was genuinely listening with an ear of "How can I assure that this does not happen again". It was apparent that he had a solution based outlook, being a genuine peoples person with a high EQ. Regardless of the initial complaint, which was just basic human error anyways, I would now actually want to go there more, as I used to in the past, knowing the type of people that are running the place. The waiter involved, even after things went badly, he came and addressed the table with such professionalism, I couldn't other than be impressed. This had the possibility of being such a bad experience, but the sheer way the situation was handled turned the entire situation around. I appreciate that.
0 replies
52 months ago
Trust in salon broken
To date I have had the worst experience at this salon. I came in for a blow out, considering to have a treatment as well. Seeing as I have had treatments multiple times before at this salon, I knew what I was letting myself in for price wise. As the lady applies my treatment I ask her how much it is, and she says 500 and something. I told her, that’s weird, a moisture treatment, right? She says right. I say usually that is around R300… last time I checked, I’m sure it didn’t go up by that much? She kept quiet. As we spoke we also speak about how they now do blowouts and have the diffusing option, as they are now more inviting to curly heads, which to me was super impressive. I opted for the blow out I came in for nonetheless. When it was time to pay, I ended up paying R300 more than what I came in and asked for. I was charged R220 extra for a booster (on top of the moisture treatment I asked for) and R80 for having extra curly hair??? Like in all the years that I went there with my curly hair, I’ve never encountered this and I consider it ridiculous. When I arrived home, I was told to have a look at the back of my hair. I felt it and on a photo I saw how thick it was… To add to my initial disappointment of being done in, my hair wasn’t even done thoroughly even after the surcharge. Needless to say I feel conned and like someone was trying to upsell during Christmas and took advantage hoping I wouldn’t notice.
0 replies
67 months ago
Just plain friendly, helpful and accommodating staff
In the beginning of 2020 I bought a pair of sunglasses from the Canal Walk branch. Unfortunately, the glasses broke a month or so after and we went into lockdown thereafter. I was ready to just write it off as a loss, when a friend suggested I go in and exchange it. I went in, and without much effort or heartache, I had my glasses exchanged after explaining the situation. This was so painless and the staff was so accommodating.
53 replies
79 months ago
Efficient service
I just had a log in problem after changing a few details on my account. Not looking forward to the call, i had to phone the service number. Whitney answered and helped me SO promptly. I felt free to ask about other questions I've been having and she could help me right away and had so much patience with the added questions. This was a quick and prompt call in which I was helped efficiently.
105 replies
79 months ago
No food delivered, but marked delivered by the delivery person...
I ordered food for lunch and did not receive the order. The app showed delivered, yet we did not receive the food. Trying to concact the service immediately is a FUTILE exercise, as I first was referred to a chat site that closes down midway through the chat, then the chat person tells me to use the HELP section on the app... (Where do they think I got their link from?) Eventually (the app is counter intuitive, btw) I found a way to send some correspondence. I get a questionnaire and no feedback there after... No UberEats No, that's not how you do business when people are hungry. Also, I noticed that when they deliver, you dont need to sign anywhere to çonfirm you received your food... I don't get that. Part of the problem?
0 replies
81 months ago
Money held hostage by Edgars
After losing my Edgars account card, I went in store to have it replaced. I did verification (ID number, address, phone) and thereafter came questions I felt were unrelated to my business with Edgars. The lady on the phone asked to speak to the store representative, to explain the way forward, I guess. Amid our business, the Credit Manager came and ordered the lady helping me, to go to the accounts counter, and to put the call she is busy with, on hold... I'll skip the drama and attitude that followed and get to the point. After the dealings with this branch I decided to rather phone the accounts department directly to speak to people who KNOW what they are talking about. At this time, because I did not want to answer the question about other shops, I was declined a replacement card. I phone the accounts department to find out what I need to do to close my account (seeing as I am not allowed a card) and to get back the money I overpaid. A lovely lady helped me with all the info I need to close my account and to get my money back. She then puts me through to the department who is supposed to close my account, and I hear that this lady can NOT close my account, I must go BACK TO THE STORE... I asked her if, in the store, don't they just phone the accounts department anyways? I have no trust in the store staff, so I might as well just settle the problem here and now. I realise that it all comes back to me not answering ‘if I do business with other clothing account stores...’ (btw, this has nothing to do with credit checks, I asked) ... I needed a replacement card, I did not want to tell them which other stores I do business with, they reject my card request. I respect that. I decide to close my account and take my money and spend it anywhere it's welcome. Now I cannot even get MY money if I don't answer their questions, that holds NO bearing over my business with them? This is UTTERLY ridiculous and feel like my money is being held hostage. I’ve been jumping through hoops, I showed my identification in store, ID, passport, verified on the phone, everything, and they STILL doubted that it is me? How is that 1 unrelated question going to make ALL that difference? I just want to be free of these store account prisons and use my hard-earned money, where no one can hold it hostage.
105 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
3 (21.428571428571427%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
5 (35.714285714285715%)