JR
Jacqueline R
Active since Sep 2012
4
Reviews
0
Industries
Reviews
4 reviews42 months ago
Team Leader Yasseera Yasseera and Manager Dingase Lungu is just ignoring my mails
I am receiving no feedback from Standard bank Credit Life, the Team Leader Yasseera Yasseera and Manager Dingase Lungu is just ignoring my mails and when I phone the only answer I get is to send a mail to Yasseera. I've even sent mails to the call center asking for them to stop deducting with all the necessary documentation because we have cheaper insurance with Momentum but they just ignore all . Originally the auto mail confirmed that we would receive feedback in 5 working days but it has been a entire month and still no feedback. Can Standard bank really be this pathetic with their services or are they doing it on purpose because they know that THEY ARE LOSING MONEY . What more as a Client can I do. THIS IS THE WORST EVER. HOW BLANTLY THEY JUST IGNORE ME!
132 replies
42 months ago
Excellent Service
Thank you Marco ****son for the excellent service received! I wish I could get the same excellent customer service I received today from all the other companies. And thank you to Tawfeeq Saint for assisting me on the renewal of my insurance and saving me money as well! Bonus! Thanks guys keep up the good work. Great customer service these days are hard to find!
133 replies
42 months ago
3days later and still no payout.
Applied for a loan and was approved on the 26th and still to date no payout. Everytime I just get the same response from the consultants. "Please note that finance department is busy with the disbur*****t, Please check the fund later in your account. I apologies for the delay." It a copy and paste answer without checking. It seems like there is some inhouse problems if I read the other comments. I am getting no where with the consultants and no one can give me a straight answer.
397 replies
133 months ago
No Pick up bad attitude
We have an account with Xps and every time we request them to collect a parcel we tell them that we close at 3:00 (we actually close at 04:30pm) then the driver never come to collect the parcel when I phone your office the driver John says that he was here just after 3:00pm I mean if we close at 3:00pm then you should be here at 3pm but the best part is that John is lying because we where here every day till 04:30pm. I spoke to the branch manager James who promise every time he will monitor the account and bla bla,. This is now the 4th time in 2 months I am going to start looking for a other courier company that actually what our business.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)