KS
Katryne S
Active since Oct 2012
4
Reviews
0
Industries
Reviews
4 reviews100 months ago
Terrible, Slack, Pathetic Service
I stopped at at the machine in Randburg Square today to pay for my parking after taking my sick baby to the doctor. I tried to pay for my R3 parking with a R20 note (smallest change I had on me). The machine kept giving the R20 note back to me. I pressed the button for help. The lady on the other side was ****led and I could not hear her. I tried a few times to figure out what she was saying but seeing as I had my baby in the car I decided to speak to her from the boom. At the boom I could hear clearly but she said she could not help me there as I had to go back to the machine. I tried to explain to her that I would not be able to hear anything at the other machine but to no avail. By this time my baby was crying and cars behind me started getting abusive. I moved out of the way as they showed signs and swore at me. Back at the boom they said they would send someone. I asked how long it would take but got no answer. So I backed up again to let more angry motorists past. I called the Interpark SA number and was told management was in a meeting and could not help me. I was cut off a few times before miraculously the boom opened in front of me. I tried the Interpark SA number again to lay a complain but could not get through to a manager. I tried a few times again and there was not answer. Terrible, Slack, Pathetic Service that exposed me to abuse from other motorists and left me traumatized. Extremely disappointing!
0 replies
107 months ago
BAD Reception, BAD Service
<p>I have been a vodacom client for about 15 years and so has my husband. We have almost no reception at home in boskruin and are unable to make or receive phone calls/smses. This is a waste of money as well as a huge security risk. Our neighbour accross the rd is a Cell C client and Cell C has installed a booster for them with no questions asked. We have mentioned this to vodacom many times. We have asked for a booster. They have confirmed that they will not do this for us. They have plans to upgrade infrustracuture in the distant future but have no idea of the timeline. They are happy to take our money but not provide the service they are charging for. Its basically running a criminial business! Come on Vodacom, give us a booster! Your a rip off!</p>
112 replies
115 months ago
Cancelled Contract (March 2016) - Still Getting Billed. Exasperated by the disgusting service.
<p>I had a contract for an LTE ****le (R269 pm). The ****le was used in Sandton but the reception in the area got really bad until I could not use it. I sent through a cancellation form in March 2016 for the first time and numerous times since. Telkom kept debiting my account until 2 months when they debited my account with about R1000. This unexpected amount made my bond payment bounce. This is now affecting my credit rating. I was advised by one of Telkoms own employees that I can sue Telkom to correct this rating. If I do not get some kind of resolution this might have to be the option to go...or the ombudsman. Exasperated by the disgusting service.</p>
161 replies
132 months ago
Upgrade gone wrong
When my upgrade was due I did not know what I would need going forward so I told Vodacom I didn't want to upgrade. Vodacom kelp calling me to upgrade and they said I could always migrate later. So I stayed on family top up (did not take a phone). Now I want to migrate to a R1000 package. I will then have to migrate and not get the phone I need. This is unfair and bad business. After 12 years I think I should find another cellphone service provider. On top of all that I would need to pay 75% of my contract as cancellation fee. Disgusting!!
76 replies
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3 Star
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2 Star
1 (25%)
1 Star
3 (75%)