WV
Willie H
Active since Oct 2012
7
Reviews
0
Industries
Reviews
7 reviews51 months ago
Bad Service Experience
On the 21st of January I made an online purchase from the Snatcher website and paid using my credit card. I received my proof of payment and was confident that my purchase would be delivered soon. It has now been 10 days and I have received 2 emails from Snatcher that states that my payment is pending and that my order will be cancelled if I don't pay for the purchase. I have notified Snatcher twice and sent them my PoP, but I only receive the threat that they will cancel my order if I don't pay. This is absolutely shocking service and I don't think I will make any more purchases from the online site ever again.
0 replies
59 months ago
Well done Snatcher!
I recently bought 4 power banks for myself and my family and I was impressed by the price, as well as how easy it was to order, pay and receive my purchase. Great work Snatcher!
0 replies
78 months ago
Bad service from Telkom in East London, Eastern Cape
My home Telkom phone and ADSL stopped working on the 11th of November and I reported it to Telkom on the 12th. I followed up every now and then and even got a second reference number, as well as an escalation reference number. I have ended up calling them every day for the past week. Today it has been 3 weeks and my telephone line is still out of order. Every time I call I am told how sorry they are about how long this is taking, but not once did they offer to pick up a telephone and call whoever is in charge in East London and get the ball moving. I have no recourse but to call the same call centre every day and hope that they would actually react. This is the most pathetic service I have ever encountered in my life! And I still have to pay my full bill for my ADSL and my home telephone, even though I had no service for 2 thirds of the month. Shocking.
0 replies
94 months ago
Upgrade department not honouring their verbal contract
I upgraded my cell phone contract in the first quarter of 2018 and the Upgrades department (telephonically) offered me the phone I wanted with the data bundle I wanted (modified to my requirement at no extra cost for 24 months), which I accepted. 6 months later I am getting half of the data I was promised per month and when I call to try and sort this out they state that that is the contract I signed up for. It is not and I have no recourse but to see if Vodacom will respond if I follow this route. So disappointed.
211 replies
111 months ago
DO NOT ORDER ANYTHING FROM GLADIATOR FLASHLIGHTS ONLINE!!!
<p>On the 17th of February I ordered a Gladiator flashlight package online, which was offered at a discounted price (less 75%). The online transaction took my money - the full amount - NO DISCOUNT, sent me confirmation emails and that is that. My flashlight is still not delivered and any and all attempts at contacting this company is met with automatic reply emails. I have no idea where my goods are, I have no way of contacting the supplier that helps me in any way - and I am out of pocket. I believe this company is a fraud and should be investigated by the US cyber crime/fraud devision of the FBI. Other people have also complained about the "discount" offered by not given, but it would seem that no one cares about this. The deal is still offered online - stay away from it.... (https://www.gladiatortacticalflashlights.com/ss1t/order.php?AFID=103&SID= ********** 92&C1=194)</p>
0 replies
115 months ago
Service at its worst
<p>In August I received an SMS prompting me to FICA my Discovery credit card by the 5th of September. On the 5th of September I went to a FNB branch as instructed (Vincent Park Branch, East London) and completed the FICA process. After this my card stopped working due to the following error message "outstanding documentation". I followed up by emailing the required documents (scanned and of good quality) to the email address supplied by FNB. Still no luck. Since then I have tried - unsuccessfully - to get this process completed via the Discovery call centre, but FNB continues to reply to Discovery that the documents are outstanding. I have done my part twice and Discovery has checked and sent the documents to FNB on my behalf twice - without any success. How hard can it be to do a FICA on a person? Or how bad can a financial institution be at doing their jobs? I will never recommend Firstrand to any of my family or friends - your service is absolutely shocking.</p>
0 replies
122 months ago
No feedback received
I applied on-line for asset finance on the 23rd of March 2016 and received email confirmation thereof. I called the call center on the 24th to follow up and was informed that the application was incomplete. I redid it twice telephonically (system went down while on the phone with agent). On Saturday I received a call from the call center informing me that the application will be dealt with and that I would have an answer by Wednesday the 30th of March. I have not heard anything since then, even after querying on-line. What am I to do as the bank simply does not respond?<br> <br> Regards<br> WJ van Heerden
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)