MM
Mpho M
Active since Nov 2012
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
Minimal effort to resolve my issue
Minimal effort to resolve my issue. Very efficient and knowledgeable
56 replies
18 months ago
THE BEST!!!!
Nothing can beat their service. From the moment we dropped off my son's PS5 we were updated of the progress every single step. Their turnaround time was very impressive. We dropped it off at around 2pm and at 8am the following morning, we were called to say that the PS5 is ready for collection. They even cleaned it :). My son's friend PS5 needed repairs a few days after, he recommended Console Service Centre and he was also very happy with their service. I am so very much impressed with them
0 replies
31 months ago
I DID NOT CANCEL MY LINE
Vox Reference Number - VOX22484349. My line was cancelled without me requesting the cancellation. Since the 21st of September I have been sent from technical support to project management team and both teams are telling me they are not responsible for my query. I have been a Vox customer for over 2 years and I am being asked to confirm my address as they cannot pick it up on the system. So my question is, how have I been a customer for 2 years with a non-existent address. The most frustrating part is this is the second time this is happening and the last time it took over a week to fix. Vox, please speak to your support staff to assist me!!!!! We have not had internet for 3 days and it sound like nothing has been done with my ticket as no one wants to take ownership of the problem
524 replies
50 months ago
Line cancelled for no reason
On the 1st of March, we woke up to our internet not working. After speaking to about 3 consultants through out the day who could not tell me what the problem is, i finally got through to Craig P who was able to tell me that my line has been cancelled and it is being used by another ISP for another customer- why? I don't know. I must admit that Craig P has been helpful and updating me from Tuesday until today - Friday the 4th but nothing has been resolved. As I mentioned to Craig, I have been patient for the past 4 days but we are getting nowhere near getting this resolved. Craig mentioned that Vox is waiting for the other ISP to release the line back to me and has management working on this but this has been the story since Tuesday and every time I am being told this has been escalated and I don't understand why we have to wait for the other ISP to release the line when the line was mine to begin with. It was easy to cancel my line, why can't they cancel the line to the other customer and give it back to us? This is so frustrating and so unfair for me as I work from home. Please help in rectifying this .. I am beyond mad and inconvenienced
212 replies
66 months ago
MiWay Reduced Premium
I am an existing Miway client. Called them to see if they can reduce my premium. Thelma assisted me and in less than 5 minutes I received confirmation of a reduced rate. Thank you MIWAY.
56 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
2 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)