Active since Nov 2012
#Webafrica is complete ****!!!!! Customer Service is shocking, takes almost 2 hours sometimes more for them to answer as they now only have WhatsApp support! Probably because their service is so ****, then they blame everyone but themselves for no internet for over a week, after a week they suddenly decided to try fix something after all their excuses, just over a week of having internet and guess what…..it’s not working again! Never in my life….I tell them I want to cancel and they give every excuse under the sun and then tell me if I cancel I’ll have to pay all sorts of costs but they can’t give me the service I’m paying for and in advance nog al!!!! #Webafrica #****fibre #worstservice #useless
They are the worst and most dishonest rental company we have ever used! They take money off your deposit to clean carpets and they never clean them, they claim money off deposits to apparently fix the unit and never do the painting or repairs. We where with them for over a year and complained about a leaking toilet, roof and kitchen tap which never got fix even after we left. Now they want to take money off our deposit to fix these things and repaint the unit accusing us of putting in nails and holes in the walls that where there when we moved in! They are a bunch of sharks and people need to stay away from them and fight for their money that they are stealing. They think they have the monopoly in the area and are invincible against tenants!
I have called rain for 3 days now as we are without internet, 8 calls later and each time they have promised to call back and promise to resolve the problems and even refund my money! No one ever calls back, not even the manager as apparently they are too busy to help customers. This is the worst service I have ever had! We eventually went on the site and clicked the call me back service to apply for internet to see if they call and guess what, they called in less than an hour, they want your money right away if you’re signing up but can’t help existing customers who are paying for a service you don’t even get!!!! Absolutely pathetic!!!! I am totally outraged at how they make so many promises that come to nothing!!!
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