IN
Indhran N
Active since Dec 2012
5
Reviews
0
Industries
Reviews
5 reviews16 months ago
Discovery Insure - Great experience with Shafick Allow
I called Discovery Insure this afternoon (12/12/2024) to review my premiums. I soke with a gentleman by the name of Shafick Allow. Really must say, great experience dealing with Shafick. Knows his stuff, very friendly and great advice. Wish I had the same great interactions with all their consultants I speak with like I experienced with Shafick. Keep it and thank you.
56 replies
17 months ago
Biggest mistake using this lying cheating team
Would give zero stars if that option was available. Still trying to fix their mess with my patio roof. Poor construction and waterproofing. A contractor used by Sunpal the patio material supplier laughed when he saw the quality of work performed. The roof would need to be re-done. The sheet not overlapped correctly, incorrect fastners used, etc, etc.... Are extended, where the two roof joined, very poorly waterproofed, still leaks damaging my inside ceilings etc. Very unreliable, make promises they can’t keep and not to mention the LIES. Started off well and ended very badly for me after hundreds of thousands spent. Takes so many short cuts and then lies like you can’t believe when questioned. Unbelievably stressful working with them and a complete waste of money. Will be pursuing this via the courts....
0 replies
83 months ago
MM All Electronic Useless service. Samsung poor after sales and product quality
I contacted the Samsung appointed repair agents, MM All Electronics regarding my Samsung Fridge/Freezer not cooling properly. I was informed that the call out Fee was R550.00 which I had to pay prior to them coming out. The lady took ALL my details, Fridge model number, serial number, etc. I was never informed that my Fridge is no longer supported stage. The technicians came out, took a look and informed that the office would phone the next morning. NOTHING. I called at 11am and spoke to an arrogant young lady. She smugly informs me that my fridge is old, (if I remember correctly +/-7years old) and no longer supported. She further smugly informs me that I should purchase a new fridge. I ask for refund of my call fee as they should have know and informed me upfront that my fridge is not supported being the authorised service agents. I ask to speak to her manager, another guy phones me, same story, I ask for my money back, no luck. So, good luck to MM All Electronics I am sure they will get rich off my R550.00. This is the 3rd time in the past few years that the heating element and cooling element needs replacement. Completely useless service. Will not use them again and most certainly not purchase another Samsung Fridge.
0 replies
94 months ago
First Car Rental, Rude Customer Support Staff
The admin around renting the car was fine. The car was dropped off and picked up on time, very courteous staff, etc. My credit card was charged a deposit for fuel and etolls and upon returning the car, my credit would be refunded the balance after deducting fuel and toll charges.... Upon checking my credit card statement yesterday, an amount of R845.86 was again charged to my account. I queried this, this morning and was arrogantly told by the customer service lady that it was a refund and i should with my bank why it was the wrong way round:). I requested to speak to her supervisor, rather than continue a conversation with a "customer service" rep who had raised her voiced with me and adopted a very condescending tone. After holding on for 13 minutes odd, i ended the call. I checked my credit card statement again this morning and see that they have now credited me with -R845.86; impact zero. So now I am back where I started, awaiting my refund... Admin staff either incopetent, but most certainly rude and obnoxious.
0 replies
97 months ago
Contract Cancellation. Useless Custermer Service
I have a data contract with Cell and this contract should have been terminated last month as it has reached the end of term. I contacted the call center on the 6th of March 2018 and spoke to Nobutle. I formally requested that this contract be cancelled and notice was duly given. I was assured that all was in order and that the contract would end on the 30th of April 2018. Meanwhile, my bill from C Cell has escalated as follows : Jan '18 R211, Feb '18 R211, Mar '18 R253 and April '18 R311 . I contacted the call center once again on the 6th of April. I was informed by Hloni that my contract will be cancelled at the end of April 2018, all good. I then inquired as to why my bill was escalating as this ****le was not in use. Hloni was not able to explain why, well she mentioned content services. I asked to speak to her supervisor or a manager (Mr Jabu as Hloni referred to him, her supervisor); after what seemed an age; Hloni came back to be stating they (Mr Jabu) was unavailable. I then requested to speak to Mr Jabu's manager, again, Hloni had to consult with someone, came back to me after some time stating that they were all unavailable. I left my details, and later that day, Mr Jabu contacted me. I must say, for a contact center supervisor, his attitude stinks; leaves a lot to be desired. I mentioned to Mr Jabu that I want to talk to his manager, Mrs Nokwaba, as he was of no assistance. Mr Jabu, could not be bothered and said fine... Mrs Nokwaba called me back that afternoon. I related my story to her, she explained, again, like Hloni before her, that the additional charges were for content services. I tried my best to keep calm at this stage and replied, that I have not subscribed to any content services, the line is not really in use. I have Fibre at home, wifi at work, etc.... Mrs Nokwaba promised that she would direct my query through to another department who deals with content services and would personally contact me on Monday the 9th of April with a progress update. I guess I do not need to mention, I am still waiting for her call... I once again contacted the call center this morning (Wednesday the 2nd of May 2018) only to now be told that my account has been handed over to the legal department and I should contact them! I do not understand this as Cell C has a debit order on my account. I duly tried to contact the legal department, you are put on hold. I held on for an age; +10 min or so and ended the call. Please bear in mind, the call center rep was at pains to inform me that I would be charged for the call to their legal team! I am now fed up and thought to myself, well, maybe contact head office! What a joke. The number listed on their website just rings and rings. Tried a few times, just rings and the call goes unanswered. No voice mail, nothing! So now, after all this time, energy, money, effort, I am back to square one! Cell C continues to help themselves to my money, no explanations provided yet that makes any sense to me and I cannot get hold of someone to assist apart from junior call center operatives who have zero authority to make decisions...
53 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (80%)