LL
Lauren L
Active since Dec 2012
5
Reviews
0
Industries
Reviews
5 reviews40 months ago
Cell C changed my month-to-month contract to 24 months without my knowledge or concent
In November 2021 I went to Cell C in Kenilworth Centre as my contract had expired and the device I wanted was not available. They offered me a month-to-month contract in the interim, which I accepted. On the contract document I ask them why they put '24 months' if the contract was indeed month-to-month. They told me that 'they had to put it there but I can cancel at any time with no penalties as it is month-to-month'. As a customer, I accepted this as I am unfamiliar with how Cell C drafts their contracts. On 20 December 2022, I went back to the store to cancel the month-to-month in order to open a new contract. The store informed me that my month-to-month had been converted to a 24 month in November 2021 and that communication was sent via SMS. The call centre said that Cell C has the right to change the terms and conditions of their contracts and if I want to cancel the current contract, I will incur penalties. This is completely unacceptable: -Cell C staff had directly lied to me regarding the month-to-month contract and coerced me into entering into a 24 month contract by providing incorrect information; -Cell C does not have the authority to change the type of contract I believed I was entering into as this is a legal agreement to which I need to agree to and accept as this directly affects me as a customer; -The alleged communication with regards to the change in the contract terms and conditions was apparently communicated via SMS - This is completely unacceptable as there are legal implications and affects my rights as a customer. ALL contract documentation, statements etc. are sent via email, but yet this communication was not. -In order to be released from the 24 month contract, Cell C now wants me to pay a settlement amount. -Cell C has taken advantage of their position and taken liberties to change the terms and conditions of a legal agreement, which was not communicated effectively and violates my rights as a customer. -Cell C continues to offer month-to-month products, so there is no justification as to why they changed their terms and conditions on certain month-to-month contracts.
924 replies
65 months ago
You MUST try Freshly Delivered for the best fruit and veg
I discovered Freshly Delivered at the start of lockdown (www.freshlydelivered.co.za). They deliver fresh fruit and veggies to your door. The quality of their products are great and prices are below that of normal stores, pretty much as their name says. Recently they expanded their range to include bakery, dairy and oils. I highly recommend them and best of all, I’m supporting local small businesses through them.
0 replies
127 months ago
LIE ABOUT DELIVERY ATTEMPTS
I was contacted by RAM on Friday, 13 November to deliver a package. Unfortunately I wasn't available and they said they would deliver on Monday (16 November). I've been contacting them since then to find out where my package is and in summary they literally indicated that it has been driving around with the courier since Friday and they APPARENTLY attempted to deliver. What a load of BS since I was available at the specified address all day, every day this whole week. They also said it was suppose to be sent back to Cape Union Mart because they couldn't deliver. LIES, LIES, LIES - ZERO ATTEMPT WAS MADE TO DELIVER IN THE FIRST PLACE. All my previous queries during the week were left unanswered or \they would look into the matter and return my call"- MORE LIES & STILL NO DELIVERY. Maybe they would have better customer service if they didn't invest all their energy in messing up in the first place."""
75 replies
127 months ago
No communication and no delivery
I ordered an item on 10 November. Thus far I have not received any communication regarding my delivery. No e-mails and all attempts to contact them were useless - either the phone just rings, or it rings 3 times before going engaged (online store number) or I have to give my details for someone to call me back. I've been calling for more than 3 days now and have sent e-mails. So far nobody has called or even acknowledged receipt of my e-mails. This is not the service I'm used to receiving from Cape Union Mart. Previous orders were well organised and communicated. My account status hasn't changed since I ordered the item and still shows 'payment captured' - seems like they don't mind taking the money. PATHETIC.
75 replies
136 months ago
Told to wait 3 months before i can open a contract
I have been an MTN contract holder since 2006. My recent contract expired on 19 Dec 2014. I was going to be out of the country for the whole of January 2015, so I moved my number to prepaid on 2 Jan 2015. When I returned, I opted to take out a new contract at Kenilworth - I received an SMS (on 2 Feb) that I could renew. I applied on 3 Feb and was told on 4 Feb that none of my details were on the system. I went to the Waterfront branch on 5 Feb to open a new contract, including having all my bank statements, salary slip, proof of address and ID just in case it was needed, only to be told that I cannot take out a contract and keep my same number, instead I have to wait 3 months before I can take out a new contract. I was told that the reason was because I cancelled my contract and moved to prepaid - even tho my contract had expired the month before!?! The sales assistant couldn't provide answers as to why that is the case. Ironically, I can immediately go to any other cellular service provider and immediately port my number and take out a contract. Other service providers even offered me a temporary number during the porting process - another thing MTN can't do. Really pathetic
77 replies
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