RS
Rolf S
Active since Jan 2013
6
Reviews
0
Industries
Reviews
6 reviews14 months ago
awesome service
I was helped very professionally and kept in the loop all the way, while my Motorhome was looked at and the claim processed. Thank you for awesome service.
53 replies
33 months ago
**** stay away!
Please stay away !!! offered to one of our employees discounted introductory order of 2 x 5L containers and gift voucher. Invoice came later. Then without having ordered any more than these first 2 containers another delivery which was according to them part of the order also arrives - also invoice later and we paid!! Now they have sent another lot without our order and demand payment of R5770. They hide their **** in the small print which only arrives after the first delivery. We offered to have the products returned. They then call and say that is not possible as this would be part of the discounted deal and we would have to go back onto the full normal price!! Don't take delivery and don't answer the phone!
0 replies
56 months ago
PT Online
I bought a Lithium battery from PT online. Ordering an expensive item online is always risky, but all went well and trust worthy. The seller is on the other end of the country for me (WCape-Pretoria) and I was a bit anxious to not fall for a con (as there are so many now). But, they were responsive and efficient. I checked out their VAT and business registration before buying. I recommend buyers do check registration and VAT of online shops to minimise the risk. I can recommend PT online for both price and service.
53 replies
68 months ago
Linde Forklift damage
My Linde forklift needed a service and it had an uncontrolled engine revving problem. A friendly workshop manager at Linde Material handling Mr. Kudzai send out a mechanic to service the forklift in August 2020. The facts: 1.) The problem was an uncontrolled revving of the engine (not idling correctly) 2.) In the mechanic's attempt to narrow down the root problem he identified a sensor probe (excuse my layman terms) made from metal and plastic 3.) Before attempting to investigate any alternative cause he laid into that probe. 4.) The part was stuck so he tried to remove it with brute force, in the process breaking the probe deep inside the engine. 5.) He restarted the engine some 30 times and in between starts pushed the broken probe downwards by means of an old *****driver and a 5 pound hammer so that the flywheel would grind away the plastic. 6.) In my presence he declared that all metal parts of that probe are removed (never showed it to me) and only a little plastic piece would fall through into the sump (sic). 7.) After the last attempt to push down the engine would not start again. 8.) He was confident that he would just need to manually turn the engine backwards in order to free the stuck part (at this stage he admitted the stuck part caused the engine not to start !) 9.) In order to manipulate the engine manually he attempted to remove the Forklift's right side cover plate. He refused my offer of a drilling machine and drill bits to drill out that ***** that was holding the right side cover plate 10.) Instead he used again the old *****driver and a 5 pound hammer to break the ***** and in the process buckled and badly damaged the side cover. 11.) Despite his efforts he could not turn the engine either way even with brute force 12.) He gave up declaring that unfortunately the engine has seized and since the motor oil is old and that he noticed a clacking sound before he diagnosed the engine is basically F… and that it wasn’t his fault and had nothing to do with that little remaining plastic part he pushed down earlier. 13.) he wanted to leave the forklift as is with parts scattered all over the floor. I had to beg him to at least put parts back. I refused to sign "job done to customer's satisfaction" form. 14.) I asked a local mechanic, Mr. Rautenbach for help. He found evidence (photo's available) that the broken probe part was indeed metal and was blocking the engine from turning and after a lengthy operation removing it the engine runs smoothly again. 15.) The cause of the revving was not the probe (which wasn’t faulty after all). The Linde mechanic was simply covering his behind and straight faced lied. So far the evidence. I approached Linde to reimburse R 4850 being the cost of recovering the dropped in part. The cover plate not even included. I am not happy with their flat refusal to my legitimate request of being reimbursed for the damage caused by their mechanic. It is the worldwide understanding that one calls the manufacturer’s representative workshop for their superior skills and knowledge regarding their products. As a customer I expect a higher work ethic from Linde and a proper backup of the machine I bought from them. I asked them to overthink their response and come up with a more accommodating answer but I received not even an answer. Something positive to say is that the tone remained cordial and the parts sales department was helpful and efficient. With kind regards Rolf Schumacher
0 replies
129 months ago
Stay clear of Club card scam
On Sunday 13th we went to watch Everest (only 2 D available) at the Imax Cape Gate. Arriving at the counter the sales lady asked \do you have a club card?"my answer \""no"
75 replies
131 months ago
POOR AFTER SALE SERVICE
I had ordered (waited for 5 month)and fetched a three phase 20 KVA generator from Cape Town to the Winelands. My electrician said he can't install because the switch over box is a single phase. Some phone calls later an apology for the wrong item and it turned out the generator was also the wrong one. Next we did receive the new 3 phase generator and the switch over box. since the distance to the Eskom box is 20 Meters away we needed a longer connection cable than the one supplied with the box. <br> For an entire week I was promised the cable to be couriered to us. I had to send away the technician three times because the cable did not arrive. Many sms, emails calls and I still dont have the cable. <br> Very disappointed by the after sale service. Not recommendable
76 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (50%)
1 Star
1 (16.666666666666668%)