DK
Dianne K
Active since Jan 2013
3
Reviews
0
Industries
Reviews
3 reviews125 months ago
Excellent Service WRT to faulty RAM
I bought RAM for my husband for Christmas,emails were very prompt from the beginning. Within a few hours of installing the RAM the PC began to crash and showed errors, we reported this to Graeme who assisted us with manual settings. This did not help, the RAM was unfortunately faulty out the box. Within two working days the RAM was collected at Techstop's expense and within another two working days a full credit was passed for the faulty RAM. <br> <br> I was assisted with other RAM which was also sent at Techstop's expense.<br> <br> My husband is very happy with his present.<br> <br> Thank you for the excellent service and I will definatly use your services again.
0 replies
133 months ago
Impressed - 380292884
Hi, I ported my number from MTN to Vodacom yesterday. In the usual Vodacom Style my port went through without a hiccup. Today I called the call centre to have my clip activated and the agent who assisted me Thabo, his computer froze up. He apologised so much I almost thought the building was on fire. He promised to call me back within a few minutes he just wanted to reboot his system. Within five minutes he called me back and my CLIP was activated and my request to have my statements emailed DONE. .<br> <br> In my opinion, my previous service providers should come to your call centres for training. The calls actually get answered.... Well done, I am glad to be back at Vodacom!<br> <br> Thank you Thabo
76 replies
134 months ago
Cancellation of Contract - 125968608
Hi, I am trying to cancel my contract. I have logged a call with the call centre (see above reference) and emailed the customer care twice. I have not received any notification regarding the cancellation of my contract and my request to move to prepaid as I would like to move to another service provider.<br> <br> I would also like to note that I struggled for two days to get through to customer care (808) and was on hold for 45 minutes until I was cut off approximately 6 times. Also the call centre agent was rude.<br> <br> I also have read and delivery receipts for the emails sent and I do not receive any response. <br> <br> When attempting to contact MTN head office I was automatically placed on hold for approximately 10 minutes and when answered the receptionist was rude and put me through to customer care and the call was also dropped 30 minutes later after being put on hold.<br> <br> Also I have not been refunded from a previous contract cancellation for which I have email and statement confirmation. But it's OK it seems MTN needs the money more than I do.<br> <br> Thank you, Dianne
76 replies
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5 Star
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4 Star
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3 Star
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2 Star
1 (33.333333333333336%)
1 Star
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