MM
Mlungisi M
Active since Jan 2013
3
Reviews
0
Industries
Reviews
3 reviews55 months ago
authorization of service plan claims extremely slow and communication problems
I am taken aback by the sloppy response from Motorite Administrators. I sent my car for service yesterday 29.09.2021 at 06:45. Today at 14:18 my claim has not been processed. The Mercedes Benz consultant sat on the phone for 2 hours to try and get the claim authorised. From the front desk she is redirected to the queue holding the line. The same experience happened today; she spent an hour on the phone without any response. She then asked me to call Motorite and I got the same bad experience, The front desk personnel would ask, "Do you have a claim number, let me put you through the claims department, etc.", then you are subjected to music for an hour. This is a second day not going to work because of the car issue and counting.
106 replies
97 months ago
Appalling service and disregard for customers
On the 10/04/2018 I placed an order for a school project which was due on the 19 April 2018. Mr. Muhammed(one of the senior team member) promised during the phone conversation, that they will receive the order either on 12 or 13 April 2018. I will then be able to receive it on the 16th, latest 17 April. The order did not arrive and he tried to pin the blame on me, his explanation is that I should have sent an email indicating that the order was due on a particular date. He then a half-hearted gave an apology when he realised that I have a recorded conversation where he made that commitment claiming that the telephone conversations do not hold weight. He continuously asked me to understand their internal processes even as I offered to collect the goods from their warehouse, or for them to combine the project and deliver it complete to the school. I am advising everyone to be very wary of this company. I find them unprofessional, zero customer service, inflexible, internally focused on processes that do not help customers. I find no value in the company. Just appalling. My child and her friends got Zero their project.
0 replies
129 months ago
No electricity reconnection despite payment 6 days
The reconnection of electricity to my premises is taking more than 72 hours stipulated in their Disconnection card. Electricity was disconnected on the 18 September 2015, I paid the full balance on the same day shortly after. Joburg recorded the payment on the 21/09/2015. No request for connection was issued despite having phoned the call centre and faxed proof of payment as per their disconnection card. Only today, 23/09/2015, when I make a follow up call, do they request reconnection from their creditors department. Very bad service, I must say.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)