Active since Jan 2013
Shocking communication, no delivery, no refund and plenty of empty promises. My order 3625 was gifts for family leaving town, so they and I have been bitterly disappointed. Customer service keeps promising to resolve and still nothing, weeks and thousands of rands later. Stupid me to trust without reading reviews here first.
Very quick response, caring and personal advice. Would recommend to anyone that has pets that are loved.
Vaughn talks the talk, but when he has your money you will not get a good thing from him again. He speaks to his workers in such a disgusting way, I was so embarrassed when he was yelling Edward on the phone so loud I could hear him from meters away. The pool cleaner he supplied is faulty and he refuses to do anything about it until I pay him what he now (5 months later) says I owe him for work he did me "as a favour" (I never asked for any favours, I asked for a quote, I accepted his quote and now he says I owe him more money) and therefore refuses to do anything until I pay the extra he is claiming. He left rubble that I had to pay to get removed. He didn't even supply the correct colour tile I asked for, but I decided to let it go as it would cost him too much to rectify it. I even tried to meet him half way on these apparent costs, but he insists all or nothing, without understanding that if you do work without a client's approval, then you cannot expect the client to just pay up what you think, after the fact?! He has become arrogant, rude, plain nasty, and has completely forgotten that I am a client that paid what I was asked to pay on the same day it was invoiced without a single argument. I have never in my life been treated so badly and I am going to make sure as many people as possible know to avoid him. Do NOT be conned by his friendly attitude, it is a front, and he is rude and unethical. How he is still in business amazes me.