RK
Ralph K
Active since Jan 2013
5
Reviews
0
Industries
Reviews
5 reviews22 months ago
Worst follow up service ever, been weeks now with the same issue
Worst follow up service ever, been weeks now with the same issue. Told I'd get call backs, then people just go home and I'm left with reset router and none of my WiFi devices working. Pathetic service!!!!
53 replies
36 months ago
HMG Group Klerksdorp dishonesty
Bought a used BMW X6 from HMG Motors (Highway Motors Group) in Klerksdorp on the 4th November 2022. I financed it through Standard Bank, and proceeded to drive it back to Durban the following day Saturday the 5th. On entering Clarence the sound system just freaked out and was crackling so loudly that my wife and I had to get out the car. Switching the engine off and locking the car from the outside did nothing, and only after Googling how to disconnect the sound system in the boot were we able to continue our trip to the guest house. I notified the salesman Gavin right away of this issue on WhatsApp, and he said we would address it on Monday. Sunday we continued down to Durban, and about 10km away from King Shaka airport where my wife parked her car to fly up and join me for the drive back, the X6 lost all gears and I had to pull over on the N2. Only after I restarted the car were we able to continue on. This has been happening ever since. On Monday I sent an email to the dealer and bank saying I wish to return the vehicle for full refund as it was faulty. They then came back to say they would not accept the return and would repair it, something I'm not happy with so opened a case at the motor industry ombudsman. The ombudsman ruled very quickly in favour of the dealership closing the case and saying they must simply fix the problem. Here's where it gets crazy. While the ombudsman was deliberating we also worked out that the car had had some major bodywork done to it, and been resprayed on both front and rear bumpers. Water was now also filling the rear tail lights up when it rained, water was trickling into the drivers side footwell, passenger side mirror was not adjusting, passenger fog light was now falling out, overspray and paint runs and various other smaller issues had come up, all of which I reported to the ombudsman. After they ruled and closed the case, I highlighted all the other issues to them once again, and they reopened the case just to close two days later for Christmas. While they were closed I got quotes from 3x panal beaters, 3x gearbox repair agents (one of which HMG Motors referred me to as their prefered repair centre in Durban) to address these issues, as well as reports from BMW Durban on the overall status of the car, all sent to the Ombudsman. During this whole investigation process, I got hold of the previous owner who confirmed that he knew about these issues as well as showing me photos of the car before he sold it to HMG motors where you could see the previous body damage. Let it be known that HMG Motors did tell me that they repaired some scratched above the one sides front and rear wheel arches, but never mentioned the bumper repair and respray. It's now been 3+ months and I have no answer or feedback from the ombudsman, I just get told to wait as these things take time. All while I'm paying for a car and insurance there of without being able to use it... HMG Motors have zero commitment to customer service or integrity what so ever. https://www.highwaymotorgroup.co.za/ https://www.facebook.com/highwaymotorsklerksdorp/ https://www.facebook.com/HighwayMotors2 HELP ADVISE PLEASE??
0 replies
36 months ago
Amazing service every time
Amazing service every time. Third car sent to them, and always happy with the service, well done guys!!!
60 replies
40 months ago
Honestly and integrity means nothing to Highway Motors
Worst experience ever! Bought a BMW X6 from them on the 9th December 2022, asked to return it three days later after discovering there was a major gearbox issue. They then said they will not take it back and offered to repair it. During the course of the next few days I took it to Rex Diff and Gearbox, BMW Durban and PJ's Auto (their mechanic in Durban) to find that the gearbox, transfer box both had faults. Added to this the multimedia system was faulty, AND the front and rear bumpers had both been completely resprayed after they had told me that only the wheel arch holding had a small touch up done (overspray all over the place as well). Now the rear tail light is filling with water, the passenger mirror won't adjust vertically or fold in, the passenger fog light is completely loose, and the amplifier has been disconnected as the noise the audio system makes even with the car off is so loud you cannot sit inside. Ive since been in contact with the previous owner who sent me photos of the vehicle as it was sold to Highway Motors, and its VERY clear that there was significant damage to the front and rear bumpers, something that is now just "gone" and was never disclosed to me!! He also told me in writing that the Audi system was a problem all along. Highway Motors also only provided me the NATIS papers a month and a half after I got the car, in the last two weeks I asked Gavin the sales manager on a daily basis where the papers were as I was going to get a fine with an unlicensed vehicle. This has now happened to the tune of R1800.00!! All they do is duck and dive, and have basically told me to take them to the ombudsman as its not their problem they have offered to repair the gearbox (their offer was to change the transfer box oil, nothing to do with the gearbox in fact) WORST DEALERSHIP EVER and in my opinion a bunch of crooks, SHAME on you Highway Motors!!
0 replies
73 months ago
Discovery Health Debt Collecting IDIOTS!!!
WORST SERVICE EVER!!! I refuse to pay for any fees as I asked your team on every phone call to send a statement and banking details for me to make payment, and only after it was handed over and I had received about 5 phones calls did the lady assisting me escalate this request to her manager who then sent details of the account. Team, what is the point of A: having an email address to send stuff to, if it just bounces back? B: responding demand letters over and over if the account has been paid C: having a WhatsApp number if it is not going to be manned??? Get your act together, your company really doesn't know how to conduct business. As I said before, I refuse to pay any penalties or "fees" as from day 1 I requested a statement of account and banking details on the phone and only recieved them months later after demanding to speak to a manager!!!
105 replies
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1 Star
4 (80%)