GL
Gary L
Active since Feb 2013
21
Reviews
0
Industries
Reviews
21 reviews6 months ago
What a complete bunch of idiots
Completely administratively ***********. Cannot get the absolute basics right. They cancelled the Debit order and then handed my account over on the day the final payment was due. Absolute debacle.
0 replies
18 months ago
Caveat Emptor
Will find absolutely any possible way to avoid paying anything, will lumber the patient with massively complex statement codes, rejection letters and undecipherable reams of figures and excuses as to why they wont pay, even while the patient is lying in a hospital bed after being admitted due to an emergency.
53 replies
18 months ago
Well done Suzuki Edenvale.
Great service from start to finish, Highly recommended.
0 replies
24 months ago
How a Dealership should be !
I have had a number of Vehicles from what is Now Haval Edenvale going all the way back to 2012 when I bought a New Steed 5 2.5TC Double CAB. That was back when they were in the first premises off the main road, and I dealt with an Old Scots chap who did sales back then. I got excellent service, and I ran that vehicle for 8 Years before finally selling it, I always got excellent service from them, including workshop, spares, reception etc. In 2021 I bough another 2 new Vehicles from them, A P-Series LT 4x4 DC, and an Haval H2, both gave me hassle free service for over 3years, and in all that time I got only excellent after sales service from all departments at Haval Edenvale. I recently Bought a TANK 300 HEV, and again got the same top class service from Estelle and Matt making the whole process quick and seamless, Literally 3 days from inquiring to driving away in the New Tank. I have dealt with Many other Car dealerships over my 41 years of driving, But none have been quite as thorough, fast, friendly and efficient as the team at Haval Edenvale. Keep up the great work Guys!
0 replies
24 months ago
MATRIX Vehicle tracking. Appalling Customer Service
Well where to begin, I have been a Matrix client for 12 Years, MX3 Trackers in all my vehicles over that time. I recently sold 2 of my vehicles and bought a 2 new ones, I informed Matrix with a full 30 days notice that this was happening, and to cancel the subscriptions which were month to month. No-one rep**** or made contact (other than the automated "your query has been recieved" email response). All fine and well, the Old vehicles go, I take delivery of the new vehicles, and again email customer care informing them that I now no longer have the other 2 vehicles, the months notice is up, but they are still active in my app, being tracked without the new owners permission, (about which he wasn't happy I might add). Then Someone from Matrix suddenly rings me, and says the "Contract" isn't up until the end of April, which is complete nonsense as I have had the trackers in the other 2 vehicles for over 3 years, and that was an extension of using MX3 trackers for 10 years before that. Not to be deterred they still debit their Payment at the end of March, and continue to keep the tracking active on the vehicles which I no longer own. Nary a question as to whether I might want install their product in my new vehicles. So I have now gone to Tracker. Matrix have lost a client of 12 years through a "couldn't care less" attitude to customer service, all they wanted was their R485.00 for April, well they got that and lost a lot of future revenue. I hope it was worth it to them, Que Sera Sera :-)
106 replies
26 months ago
Admyt, Great concept, Flawed execution...
This is a brilliant Idea, in theory, but its execution is still somewhat Buggy. Don't get me wrong, I like it and will continue to use it, but please guys, Iron out the bugs. Firstly, it doesn't always work, or sometimes takes so long for your vehicle to be recognised that after waiting 20 Seconds with the guy behind you hooting, you just take a damn ticket instead. My vehicles are always clean, number plates are not obscured at all, but some malls seem to have poor number plate recognition cameras, or very slow computer systems behind them. Additionally, I got a new card, what a nightmare to change the card on your app?? It would not work on the website, so I tried on the app, then told me my credentials were wrong?? but they worked on the web site...? Eventually it worked, but after four attempts over 3 days??
0 replies
26 months ago
Flaky Hake Bluff, great value, great food, great service.
Best fish n chips in the area, and good value too. I try to make a point of getting a takeaway from here whenever I'm in Durban.
0 replies
41 months ago
STEER CLEAR OF ZOOM NETWORKS
Seems like Zoom Networks have failed to pay their upstream providers, yet continued to collect from their clients while unable to provide any internet service at all. Frankly that smacks of fraud to me, so I will be consulting my lawyers. Cant even get the line released to change provider, and there is no longer any way to contact Zoom by phone, just an automated message after which you get cut off. Seem like there's no-one actually working there anymore.
0 replies
42 months ago
Matrix (Not) Vehicle tracking, and no customer service
As a customer of Matrix Vehicle Tracking for 10 years over multiple vehicles, with 2 MX3 subscriptions currently active, I have to say I am appalled by the lack of customer service, your numbers just ring out, or are just cut off, and I have been waiting 5 days for feedback on e-mail to an issue where I am apparently being billed separately for the one jump-start I have requested in all the 10 years of being an MX3 client, which should patently be fully included in my subscription according to the terms of my contract. I sent all information, got a call from a customer representative 5 days ago, and despite several attempted calls and emails by me since then, I have no feedback and no response. Additionally the tracking coverage on both the app, and the internet site is abysmal, very hit and miss, and showing vehicles out of trip when they are patently in trip, also trip records are incomplete with trips missing.
0 replies
Review Distribution
5 Star
6 (28.571428571428573%)
4 Star
1 (4.761904761904762%)
3 Star
2 (9.523809523809524%)
2 Star
3 (14.285714285714286%)
1 Star
9 (42.857142857142854%)