NN
Natasha N
Active since Feb 2013
12
Reviews
0
Industries
Reviews
12 reviews54 months ago
No signal and service for 8 days
WI-FI down for the past 8 days and counting. Empty promises of "escalating" for attention without resolve. Ticket nr #948437.
53 replies
59 months ago
Eugene Marais Hospital Account Disgrace
Utterly disgusted at the way this hospital accounts is handling me at the moment. My son had a shoulder operation in February at Eugene Marais Hospital. April I got a statement from the hospital for an amount of R1 804.03. Upon querying the account from them and my medical aid, it clearly states on my statement MEMBER NOT LIABLE. Since April nobody from the hospital gave me an answer after numerous e-mails. Now, 4 months after the operation, the hospital insist that I pay the amount. Pure thievery. If I am not liable why must I pay? It was pure negligence on the hospital's side to not notify me or the Dr that the equipment he was going to use in theatre, was on the exclusion list that the medical aid send them annually. I am highly disgusted about this whole situation. This was a scheduled operation, so they must have known what will be used in theatre, and notify me and the Dr prior to the operation about this exclusion. It is highly unacceptable that I must pay for something that clearly states MEMBER NOT LIABLE.
53 replies
61 months ago
Fast Shipping & Great Products
I am very pleased with the fast and prompt shipping thank you! I placed an order on the 8th of April and received my parcel on the 13th of April. I started using the products on the 14th of April, and it has only been a few days, but the shake is delicious. Keeps you fuller for longer as well as the mixed berry tonic, tastes delicious and takes away the cravings, gives me energy and I am not so irritated, keeps me in a good mood. can't wait for the results after 30 days! Thanks!
0 replies
61 months ago
Member NOT liable - Then member have to pay?
I have been with Bestmed for many years, and didn't have any problems, even recommended alot of my friends to bestmed, until now. My son had shoulder surgery on the 4 Feb at Eugene Marais Hospital. On the 09-02-2021 I received an audit letter from Bestmed, Letter Ref: 214653513, which stated CHAIR BEACH KIT TRIMANO 0 MISC (125205001), ITEM OR SERVICE NOT COVERED -MEMBER NOT LIABLE. So on the 29-03-2021 I received an sms from Eugene Marais Hospital, stating that I owe them R 1804.03. I requested an account which I send through to Bestmed on 01-04-2021 service department to tell me what exactly this account is for. So today, Chanvileé Finestone ,CLIENT RELATIONS OFFICER: CORRESPONDENCE, answered my e-mail and said that "Kindly be informed that the shortfall on the claim is for the "CHAIR BEACH KIT TRIMANO" an item no funded by the Scheme. A non-funded list is sent to hospitals annually." This AFTER I received a letter form them stating that MEMBER NOT LIABLE?! How is this even possible? How can they say I am not liable and then I have to pay? She even attached that same letter stating that member is not liable, and in the email she said I have to pay the exact thing I am not liable for? Very disappointing at the level of service I received today.
106 replies
71 months ago
EXTREMELY POOR SERVICE FROM GEPF
My e-mails to you, documents delivered to you by hand at your Sunnyside offices and your e-mail to me dated 2 June 2020, have reference. I have notified GEMS & GEPF that my father, LT De Beer, died on 20 April 2020. I have also emailed and hand delivered all the necessary documentation with regards to:1). the Application For Spouse Pension, 2).Application for my mother (the Spouse) to remain on the Medical Scheme and 3). the Application for the Funeral Benefit Claim. I have tried to contact you by telephone (0800 117 669) several times, but without success. We did receive this Reference No: PR34/ CP27717131, but since then, nothing has happened. It is crucial that my mother (the Spouse) now starts to receive her portion of my father's pension from GEPF, in order for her to meet her monthly financial obligations. (I take it that her pension will commence from 1 May 2020 onwards). Obviously, her continued medical aid membership and funeral benefit is of utmost importance seeing that she is 89 years old. Can someone please assist as this is of utter urgency, seeing that my mother needs this pension to fulfill her monthly obligations! It has been 2 months now since all the documents were hand delivered as well as e-mailed but to no avail. Poor service at it's best. PLEASE ASSIST URGENTLY!!!!
0 replies
71 months ago
EXTREMELY POOR SERVICE GEMS & GEPF
My e-mails to you, documents delivered to you by hand at your Sunnyside offices and your e-mail to me dated 2 June 2020, have reference. I have notified GEMS & GEPF that my father, LT De Beer, died on 20 April 2020. I have also emailed and hand delivered all the necessary documentation with regards to:1). the Application For Spouse Pension, 2).Application for my mother (the Spouse) to remain on the Medical Scheme and 3). the Application for the Funeral Benefit Claim. I have tried to contact you by telephone (0800 117 669) several times, but without success. We did receive this Reference No: PR34/ CP27717131, but since then, nothing has happened. It is crucial that my mother (the Spouse) now starts to receive her portion of my father's pension from GEPF, in order for her to meet her monthly financial obligations. (I take it that her pension will commence from 1 May 2020 onwards). Obviously, her continued medical aid membership and funeral benefit is of utmost importance seeing that she is 89 years old. Can someone please assist as this is of utter urgency, seeing that GEMS purely removed my mother from the medical aid without any notice, and this is very worrying seeing that she needs to stay on the medical aid! It has been 2 months now since all the documents were hand delivered as well as e-mailed but to no avail. Poor service at it's best. PLEASE ASSIST URGENTLY!!!!
105 replies
77 months ago
Network issues
Intermittent network issues in the Hartbee****rt area the past 4 days. No notification or communication from the service provider. What is going on? only private Facebook comments and complaints allowed on they're page, very transparent and convenient.
0 replies
82 months ago
Claim sorted out thank you
I have previously lodged a complaint, and now want to lodge a compliment. Thank you very much Kurt for sorting out my problem I had with my claim extremely quickly. I also want to thank Wonder Mjadu for helping me sort out my claim very quickly after the complaint. You really did go out of your way to assist me Wonder, thank you. I will not change my insurance to any other insurance company and will reccommend Santam to anybody who is looking for insurance.
105 replies
82 months ago
POOR SERVICE AFTER SUBMITTING CLAIM
I am extremely frustrated regarding the service after I submitted a claim. I submitted a claim on the 11 June 2019. Still today, 17 July 2019, 5 weeks later, still no clarity as when my claim will be paid out. They said my car is not economical to repair. The vehicle is registered on my fathers name. When I took out the policy, I specifically asked the consultant if he needs my dad's details, seeing that the vehicle is registered on my dad's name, and Mpho the consultant, said no it is not necessary. They did get the phone calls and this was the email response from Marwaan Brown, on the 11th of July: "Good day, Following the below, the sales consultant is at fault by not confirming who the registered owners are. We will have to uphold the claim. There isn’t any prejudice in terms of acceptability nor premium. For purposes of settlement we will either require a letter stating that the vehicle was gifted to the registered owners daughter (policy holders spouse) Alternatively the official registered owner will need to be captured on the system and he will receive the settlement and he would need to reimburse our client. Kind regards, Marwaan I asked the consultant, Wonder Mjadu, if this is the last documents they require to pay out the claim, seeing that I need a new car urgently, and he said that is all. So I submitted the letter from my dad stating that he gifted the car to me. Now today, 17 July 2019, I receive an email from Wonder Mjadu: "Good day Natasha, As per management ownership of the vehicle needs to be changed or you must submit two affidavits done by both insured and registered owner of the vehicle. " This AFTER he said the previous letter was ALL that they require then the claim would be settled. How many more documents do I have to submit????? This is extremely poor service. They surely do not uphold their good name I thought they had when I moved to Santam.
161 replies
126 months ago
ENDLESS WAITING!
I bought a car from squadcars, pta north, in the beginning of September. The first week I had the car, it would just \stop running". Turns out"
0 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
7 (58.333333333333336%)