US
Ursula S
Active since Feb 2013
5
Reviews
0
Industries
Reviews
5 reviews56 months ago
Lack of contact from Holiday Travel - COVID travel restrictions
Company name: Holiday travel / Contact number: 0112853030 Address: Fortress St & Whirlwind St,Rhodesfield, Kempton Park,South Africa or 156 Bram Fischer Dr, Randburg, South Africa Due to COVID restrictions in 2020 our flight tickets were placed on hold and a voucher was then set up for 760 days by Lazelle one of the companies agents. We have been trying for the last few months to get hold of Lazelle or someone at Holiday travel to get an update on our booking that was made via vitality for an overseas trip. To date no one at the office returns your emails or responds to the "contact us" form enquiries. When you call they don't answer or the call gets dropped.. We are worried that we will be loosing our money in respect of the flights that was paid. At least if someone can contact us - and let us know what is happening.
0 replies
64 months ago
Inefficient process and systems at MTN - Account settlement
In March 2020 a friend of our family settled his account with MTN Westgate for an amount of R669. The account was settled in cash and closed. At the same time the account was changed from a contract to a pre-paid account and the same cell number 0837027096 was kept. While applying for a Bond with ABSA he was told that he still owes MTN and has been handed over to their legal department. He has received no correspondence or contact from MTN to notify him of any outstanding payment. In contacting MTN via email (no response), the called the contact centre who confirmed that the account was settled. However, the Legal team is unable to update their system to reflect that the account has been. Please can someone help to get this young mans record cleared as it is impacting his ability to obtain a home loan with ABSA! Ursula/Jared
0 replies
69 months ago
Admin fee (10%) for a refund due to customer - how UNFAIR!
How is it possible that an organisation wants to charge a customer 10% of their own money for a refund. We have a situation where 2 payments were made for tuition fees for the current semester. We requested a refund and have now been advised that the company charges a 10% admin fee to process the refund. I think this is unfair!. If we had to pay the fees late they would have charged an admin fee as well. Please can someone senior from the organisation, ie Lars please help me to resolve this URGENTLY
212 replies
124 months ago
UNEXPLAINED OVERPAYMENTS FOR JANUARY - WHY?
I am already so tired of having to go back and forth with your company.<br> <br> 1. On the 16/1 I got debited with an amount of R577.00 and to date no one can tell me what this amount is for. I get bounced around<br> <br> 2. On the 31/1 I got debited with an amount of R2115.75. I have three numbers on this contract of which the main contract 0825016110 was due for an upgrade. I changed my contract to a SMART M and was advised that there would be no additional cost to do this. To my dismay my bill was much higer than the previous month<br> <br> Please can someone at Vodacom advise urgently what is going on???? I want an urgent refund as this is not on. <br> <br> Ursula
75 replies
129 months ago
INCORRECT DATA BILL COLLECTED FROM BANK ACC
REF: S3-8EI2F-FWAHA<br> <br> On the 22/8/2015 I went into the Vodacom offices to complain about the my account for 0716123451. This account had a limit on it when it was taken out in Feb 2015. All of a sudden in Aug I get a bill for R1963.05. The lady at the front desk promised that within 2days someone would call to resolve my issue. To date I have not even so much as received a call or notification that the query is being worked on. The bill history of the account speaks for itself. W have never over used the data since its inception. I would like a refund of the over payment immedaietly.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (80%)
1 Star
1 (20%)