NB
Natalie B
Active since Mar 2013
3
Reviews
0
Industries
Reviews
3 reviews59 months ago
Incompetent or thieves?
My phone had a cracked screen. For insurance purposes I took in my phone for an assessment. They contacted my insurance with the quote for a cracked screen and camera sensor. Insurance approved and paid them to fix. After 3 weeks they still did not have parts. Eventually took phone in and when collected they said there was an issue with the board and the phone was not repairable. We had to wait a further 3 hours in store to put the cracked screen back on the phone. I was told to contact insurance again. Insurance needed another quote/assessment with photos. WeFix phoned to say I must bring in phone to be assessed AGAIN and I must bring my new device as this phone will be selvaged. I would not be claiming or paying insurance if I had the means to just go purchase a new phone. They refused to continue unless I left the phone with them. My insurance company instructed that they would selvage the phone from me directly. When I took the phone in again I was told to leave it there until the following day. When I collected the phone I was told to save everything quickly because the phone was unable to be charged and the phone immediately switched off in the store. My phone went from a minor cracked screen, but functioning perfectly, to a paper weight. Every time it went in for assessment my phone somehow lost more function. Either WeFix completely damaged my phone repeatedly until it no longer switched on, or,I suspect, the parts that they wanted were selvaged without permission, knowing I was insured for another phone. If you ever take your phone to WeFix in Mall of Africa, know that you will never be able to use it again. They are either highly incompetent, or just thieves.
0 replies
69 months ago
Loyal teacher hurt by Vodacom during Covid
I was told on my last upgrade that my contract would remain the same after 24months, however, I would not have a new phone unless I migrated or upgraded to a new contract. For the last 4 months I have been charged R1100 more as they say this is what the contract is valued at now. This is completely contrary to what I was sold on and asked them to retrieve the call, since all calls are recorded. I was told billing was correct. I made these queries in July. I am still trying to get a refund as this is contrary to what I was told and I was not informed of any changes. When I saw the debit order still go off this month I thought I had better upgrade before I lose my house or my car. I am living on a teacher’s salary so this is a possibility. I was told that the same contract is R600 less than what they have been charging me, and, they will appeal to get that reduced further. How can I be charged more than the actual contract price? When I asked if that would apply from this month I was told that it was too late, August had already started. I said that I had been trying to resolve the issue and the delay was no fault of mine. I was told there was nothing I could do and I would be charged for a fifth month an extra R1100. I still use my old phone. I have been with Vodacom for 22 years. Is it the loyal paying customers that take the hit during our darkest hour?
106 replies
135 months ago
Only company that repairs Fondi won't fix device
My son got a Fondi for Christmas. It slipped off the couch and the screen smashed. The only company that repairs Fondi is Sahara. I took it in on 19/01/2015. They said they were getting new prices the next day, then it would take 40 mins to replace and they'd call me to collect the device. It is now 01/03/2015 and I have still not received a call. I have phoned twice only to be told they are waiting for stock to arrive. They said they would find out what was happening and call me back. I have still not heard from them. They won't replace the screen or the device which renders the Fondi tablet as useless as them. We spent a lot of money on the device as a Christmas present for our son and he has not been able to use it.
0 replies
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