NH
Nicole H
Active since Mar 2013
5
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0
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Reviews
5 reviews101 months ago
Investing into Old Mutual fund - 1 month wait for correction costing me thousands and still waiting
On 15 Dec I Invested online, wanting a lump sum and debit order into the old mutual global equity fund. I selected the fund for the debit order, and then saw that a fund was populated for the lump sum, so moved on. It turns out they default the fund selection to one of their other funds so my large lump sum was set to go to the wrong fund. On the confirmation email it gives you an email to make amendments so I IMMEDIATELY emailed to correct. After 2 business days I didnt hear anything so I phoned, after 20 minutes on hold I get told that I was communicating the issue too late, even though I originally communicated it on time. So now they have to invest my large lump sum into the wrong fund, then switch it the right fund. Other service providers (namely Allan Gray) would admit they received the communication on time and would perform the switch with the original date's price, but no, not Old Mutual. This was also before they had even taken the money from them, so they not only refused to correct the problem but also refused to not take my money in a few days time to do the wrong thing! Cut to , 10 Jan, I now get an email saying they have received my request. A MONTH LATER they want to do the switch, after the rand has tanked from its high streak, I am now losing thousands purely because of their incompetency! AND I cant get my money back! I am absolutely shocked that this a business that is allowed to continue. I'm thinking about complaining to consumer protection, FSP licence board, anything to try and get some accountability!
420 replies
124 months ago
Bad customer service, wrong responses to questions
I emailed Client Services on 21 Jan and asked a question about a new international investment, quoting my client number so they knew I was an existing investor. They then responded talking about my existing investment (retirement), and not the one I was actually querying about. This is weird since I only mentioned the new investment and not what I currently have. <br> <br> I then emailed Transact on the same day hoping that they would be more helpful. I still have not received a response. <br> <br> Today I emailed client services again, trying again to start the new investment, and again received a response on my existing investment (even though i didnt mention it) and not receiving any info on the investment I was actually enquiring about, except this time they managed to also spell my name wrong despite it being in my email signature and in the database they obviously looked up my current investment in.<br> <br> It seems the help desk does not read emails well so when they look up your client number and details they just respond to your questions on your current investments and not on the only one mentioned in your email! Coronation could definitely learn from Alan Gray.
75 replies
124 months ago
Bad customer service, wrong responses to questions
I emailed [Email Removed] on 21 Jan and asked a question about a new international investment, quoting my client number so they knew I was an existing investor. They then responded talking about my existing investment (retirement), and not the one I was actually querying about. This is weird since I only mentioned the new investment and not what I currently have. <br> <br> I then emailed [Email Removed] on the same day hoping that they would be more helpful. I still have not received a response. <br> <br> Today I emailed client services again, trying again to start the new investment, and again received a response on my existing investment (even though i didnt mention it) and not receiving any info on the investment I was actually enquiring about, except this time they managed to also spell my name wrong despite it being in my email signature and in the database they obviously looked up my current investment in.<br> <br> It seems the help desk does not read emails well so when they look up your client number and details they just respond to your questions on your current investments and not on the only one mentioned in your email! Coronation could definitely learn from Alan Gray.
75 replies
128 months ago
Outrages pricing
I ordered a burger, charged R88, extortion alone, then with tip came to R98. Only to be charged R20 for delivery on top of that, for a less than 5km distance. R130 for one burger, absolutely ridiculous! Mr delivery is cheaper! What's worse is the food was super average, burnt bad meat patty and hardly any bacon, of which was mostly fat. Seriously disappointing.
0 replies
134 months ago
*Trying* to return a kettle/toaster set
I bought a toaster/kettle set. The kettle was faulty, so after a 2 week wait they picked it up. I got an email saying they needed the toaster as well. That was over a month ago. I have emailed twice and have still had no correspondence. I cant buy a new kettle or toaster until I get my refund so I have had no kettle, and a toaster that has to be packed up and ready to go... for over a month!<br> <br> Shocking service. So glad this place is closing down, and I'm not surprised that it is.
76 replies
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