VB
vanyah B
Active since Mar 2013
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Funds loaded and later declined
I have no problem with the service or the explanation I received on WhatsApp regarding my query. However, would it not be better to decline the members request to load funds for a dental appointment as they have already used all their benefits? Then telling them after the appointment when they upload the documents. This will assist members that are new to the scheme, assuming sometimes there are oversights in their understanding of their benefits. Just a suggestion
53 replies
7 months ago
I was assisted by two wonderful consultants today
I was assisted by two wonderful consultants today. Both took the time to understand my request and went above and beyond to assist me. I am very grateful for the kind and patient assistance. Thato Lenyanyabedi & Rutendo Adelaide, great Job!
53 replies
10 months ago
Great service from Janine
My dealings with Janine have always been good. Always ready assist with clients and information.
0 replies
11 months ago
I’m so disappointed with the way the customer service agent Keoagile handled my query yesterday
I’m so disappointed with the way the customer service agent Keoagile handled my query yesterday. I was dealing with Nompumelelo on Tuesday to change my banking details for my debit order to go off on the 1st of June. She confirmed that she had changed to details. I again confirmed that the new bank will only be debited on 1 June. Only to find out they went and debited it on 2 May. I was treated like an idiot by Keoagile who did not read my question and gave me a dumb reply. Both agents did not do their job, and on top I get a lame apology for “inconvenience caused” Agents need to lean to take responsibility for the way they interact with clients.
174 replies
29 months ago
Excellent customer service
Excellent smart metering company! Customer service is outstanding even when problems come up they do their very best to resolve issues.
0 replies
29 months ago
**** **** *******
****!!!!!!!! Don’t waste your money. ******* *******!!!!! Bottles broken, everything **** smells nothing like the original!!
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
2 (28.571428571428573%)