AM
Amanda M
Active since Apr 2013
3
Reviews
0
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Reviews
3 reviews3 months ago
Refusal to submit accurate account information to Experian and Transunion
They are refusing to update my ITC profile to show that the account is active. I pay the account monthly but on Experian it's reflecting as a closed account. They are saying they will send me a letter of good standing, I don't want a letter of good standing I want my account to be corrected to reflect the correct status and payment history at Experian and Transunion. They are saying the don't have a control over what experian updates but experian receive instruction from them. The account numbers are not corresponding, the opening and current balance are not corresponding with information at Experian but no one is willing to fix and submit the correct infomartion at Credit Gateway even the Manager's cause yesterday I spoke to the manager who said an operations manager will call me. I don't want call I want then to submit the correct information to both experian and Transunion and send me a confirmation in writing that it's done.
0 replies
11 months ago
Telkom (Clearwater Mall) - poor customer service
I want to change my mother's contract to deduct from my account instead of her bank account. She is based in East London and I am based in Johannesburg and I went to both Telkom in Clearwater mall to request the change but they are saying we should both be in the same store to do the change. How is that going to happen when we are in different provinces? My mother get sassa grant and they don't get paid the same day sometimes when telkom deduct there are insufficient funds and then telkom add addition fees to her installment because of the failed debit order. When my mother was here in Joburg we went to telkom to change the banking details (twice) the banking details were loaded and we were told they could not be activated because the system is down. It's a matter of activating my banking details but we get sent from pillar to post. I asked the lady who was assisting me what is the way forward because my mother is in another province she called the manager and the both said they don't know. What kind of nonsense is that? Please sort this out the banking details are already on your system you need to contact my mother and I and activate the banking details. I'm sure this does not require matric.The guy that opened the account for my mother said I need to come with my bank statement to the store the the banking details will be updated now I am hearing different stories from different people without telling us what is a way forward. Even the store manager doesn't know anything but they still refused to contact the head office and enquire, what a shame and poor customer service. Sort this out urgently butch of useless people😩😩😩
0 replies
81 months ago
Vouchers - APM bus
I would like to redeem bus ticket my vouchers. I booked return bus tickets last year in October but I ended up not travelling. The voucher numbers were sent to me but I lost the phone with the voucher numbers. Kindly resend the voucher numbers to me as I would like to use them for travelling this coming weekend. I sent this email and attached my ID copy, I was told stories about the system not being able to retrieve the information. I spoke to a lady at their head office by the name of Vanessa who said she will contact me back by never phoned me. When I called again for several times no one was answering the phone instead they would answer and drop when their hear my enquiry. Their number is 012 001 1122
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1 Star
3 (100%)