SC
Shontay C
Active since Apr 2013
5
Reviews
0
Industries
Reviews
5 reviews36 months ago
Vodacom/Pathetic
On Thursday evening (Fibre Specialist) Keaton Benjamin approached us at my house with regards to a Fibre special that Vodacom was running and asked if I would be interested, I then proceeded to tell him that I currently have fibre with Vox and don't have any problems with them,, he then proceeded to say that we can save money with this special, I said he was welcome to take my details and email me the necessary info. He then took my details as well as my I.D then asked for my banking details which I was not comfortable with and asked if I may take a photo of his name tag as well as his drivers licence, which I did. I said that I wasn't comfortable with giving him my banking details, to which he rep**** (its purely to send it to Vodacom to see if I qualify or not) I asked him on 3 occasions if he was sure that I was not accepting any deal and that I won't be debited for anything, to which he rep**** (No not at all, if Vodacom approves me then I will receive an email, which I need to either except or decline) To my surprise I received an sms from Ram Couriers that they want to deliver the Router, I then contacted Vodacom on Saturday and spoke to a consultant who confirmed that I did indeed have a new contract with Vodacom for fibre, I id not agree to this and am highly upset that this gentleman **** to my face by saying that this was purely the process and that I was not binding myself to anything. The fact that business is conducted in this way is disturbing,, how many other people have been caught out this way. After contacting Vodacom about this on Monday I was told I would received a confirmation email for cancellation....I'm still waiting and in the mean time technician has phone me to come install the fibre line. This is absolutely pathetic of Vodacom. I have been on the phone with the call center for almost an hour and still not able to speak to anyone.
212 replies
52 months ago
Pathetic service Vox/Vumatel
After numerous emails and phone calls, still our fibre is not connected. How pathetic is your service, there is clearly a problem and we cannot sort it out ourselves, we have requested for a technician to be sent out, but still no one is making contact with us. I have never experience such bad service and will without a doubt take this matter further. You have charged us prorate as from 21st December for a service that is not working. Your call centre keeps saying that the line is active, so why the hell are we not able to connect. Your website clearly states installation and setup included, so why must a struggle like this every evening for the past 5 days for almost an hour at a time, just to be told that they will escalate it to another department. I am having to buy data every second day which is costing a fortune, I will never recommend you to anyone, thats for sure. SEND A TECHNICIAN OUT ASAP.
53 replies
56 months ago
Best Service Ever
Bertus I have no words to explain how thankful my husband and I am for all your help and guidance. Two weeks ago I spoke to you for the first time and yesterday we became home owners. I would never have been able to go threw this stressful process without you. Highly recommended is an understatement. within two weeks you made us home owners. Thank you once again Bertus. It was an absolute pleasure walking this road with you.
0 replies
56 months ago
Best service ever
Bertus, I don't even know where to begin or how to thank you for all your assistance with the purchase of our first home. Two weeks ago I spoke to you for the first time and yesterday we became home owners. My husband and I would never have been able to go threw this whole process without you. You are amazing and would without a doubt refer anyone to you. Thank you one again.
0 replies
128 months ago
Best Service Ever
I would like to thank all the guys at Rothmans Autos for the outstanding service I received when purchasing my car, Ron Kenyan, you are the best, thanks for my new baby. Gordon Erasmus thanks for all your help in getting my deal approved and for you awesome personality. I have never experienced such professional service, never once did any of you hesitate with any queries or concerns I had. In the few days it took me to sign the deal and finalise the whole transaction, I was able to meet the whole Rothmans team, You guys are the best, I will NEVER deal with anyone other that ROTHMANS AUTOS in the future. I could go on for ever about the great service I received, but unfortunately Hello Peter only allows me to say the minumum. Keep up the good work guys, Ian Rothman you can be super proud of the team you have. Will catch up with you all soon
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)