NM
Nicholas M
Active since Apr 2013
5
Reviews
0
Industries
Reviews
5 reviews84 months ago
Telkom wipes their bums with client requests
My wife opened a new Telkom Mobile contract at the end of November last year. The request was simple. The new contract number must be switched with her old number. Then the new number becomes prepaid. It has been 7months worth of phoning and going into the branch. In between, I was RICAd as the owner of that number illegally as I gave no permission or supporting documentation for Telkom to legally do so. The service from Nokuphiwa via the call center was left wanting as I am still waiting for her team leader to phone me after a month and a half. Nokuphiwa has not even responded to the latest emails. Samkela at the Three Rivers Branch Vereeniging said he would follow up numerous times but this has not happened. Besides these issues, there are billing issues too caused by Telkom because the call center did not honour the request to have the debit date moved and now we are being penalized. Their surveys mean nothing. I responded to it and requested that someone call me... weeks have passed. This is **** poor Telkom. **** poor.
0 replies
122 months ago
Great service!
I was on a course at Three Rivers Lodge this past week and I must compliment them! The food was excellent! The staff were always friendly and helpful. The venue was beautiful yet professional at the same time.<br> <br> I would definitely recommend that anyone uses this facility for a conference or for training!
0 replies
122 months ago
Credit where credit is due
I would like to compliment the staff of the Paediatric ward at Vereeniging Mediclinic. My son was admitted to hospital twice in March. The first time through referral, the second from going through the casualty unit. Both visits were as pleasant as they could be. The nurses, the helpers, the kitchen staff and last but not least, the cleaning staff. Everybody was always very friendly and helpful.<br> <br> We left there feeling that we had received great service! <br> <br> A huge thank-you from my wife and myself.
0 replies
124 months ago
Absa rewards not rewarded for speedy responses
Long story short:<br> <br> I investigated an issue on my Absa cheque account and saw that I was being charged for Absa rewards long after I had cancelled the credit card to which it was attached. I cancelled the account and zeroed the account after my wallet was lost and I cancelled the cards due to moving to FNB as my primary bank as they would have been redundant.<br> <br> Since the only way that I can use Absa rewards is with a card, the operator that helped me could have informed me, the non-product expert that cancelled the credit card with Absa rewards that I will not be able to use Absa rewards. Instead, I was billed for it for over 2years until I decided to investigate. <br> <br> I was then told the best they can do is pay back the last 3months that I was charged for Absa rewards. I felt this was unacceptable as I could have been informed that without any cards I won't be able to use this facility. After chatting to a few folks they agreed that they will pay me in full for all the money that was taken for a service I was unable to use.<br> <br> I have been waiting for over 3weeks now and no-one has contacted me again. Though I am not surprised, I would like to see the prompt conclusion of my complaint.<br> <br>
75 replies
127 months ago
CellC violating consumer rights. POOR Service!!!
After suffering for very long with poor signal and service due to having a contract with CellC and a prepaid number,the contract expired on the 22nd of October.I subsequently requested that I get a refund for the remaining airtime that I have(R450) on the prepaid number as I will not be using their services any longer and I did not sign anything that binds me to them with the prepaid sim.They say no, there is a policy(no proof of my agreement) and in a week they have not been able to show me this. I lodged complaints over the period but to no avail.They are dragging their feet now and bullying the consumer(me).I am very unhappy and my request was not unreasonable at all.That money is mine,if I do no wish to use their services I must get a refund.Prepaid=you buy credit,they consume credit in exchange for services.Contract/postpaid=you use services and they bill you at the end of the time period AND you agree to this agreement.Prepaid is not the same.I simply wanted to get my money back and move to a better network.They are forcing me to stay on their network. If I port my number, I forfeit my airtime. How fair is this?<br> <br> Extremely displeased.I supported them for over 2years!
75 replies
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0 (0%)
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2 Star
2 (40%)
1 Star
1 (20%)