KA
KEROSHA A
Active since May 2013
14
Reviews
0
Industries
Reviews
14 reviews114 months ago
INCORRECT CHARGES ON NEW CONTRACT
<p>I TOOK OUT A NEW CONTRACT PACKAGE ON 26 NOV 2016 , A R99 TOP UP, J1 ACE NEO, AND AS PER THE CONTRACT, ITS FREE SUM CONNECTION, 1ST MONTH FREE SUBSCRIPTION, PLUS FREE FAMILY COVER 6 MONTHS, PLUS FREE TOP DOG VOUCHER. BUT I RECEIVED AN AUTOMATED CALL TO SAY IM IN ARREARS AND I MUST PAY R400 IMMEDIATELY TO AVOID DISCONNECTIONS.</p> <p>I HAVE SPOKEN TO CALL CENTRE, NO JOY, I HAVE BEEN TO VODASHOP, THE CONSULTANT SENDS AND ENQUIRY,AND AFTER 2 DAYS THE ENQUIRY IS CLOSED WITH NO FEEDBACK AND I AM STIL LIABLE FOR ALL CHARGES. I THEN ENQUIRE ABOUT THE OUTCOME BUT NO JOY, THE SYSTEM SHOWS I NEED TO PAY IT, THEY HAV NO RECORD OF MY CONTRACT PACKAGE, EVEN THOUGH I HAVE A HARD COPY OF THE CONTRACT DETAILS. NOW I NEED TO REVISIT THE STORE COZ CUST CARE CNT HELP. THE INCONVIENCE AND COST TO GO UP AND DOWN AND SPEAK TO PEOPLE THAT CNT ASSIST.</p> <p>QUOTATION NUMBER: 1- ********** 68339, I NEED MY ACCOUNT DEBITED AS IM NOT GOIN TO PAY A CENT, AS WELL AS SORTING OIT MY PACKAGE ON YOUR SYSTEM.</p> <p> </p>
112 replies
124 months ago
bis inactive - 3rd tym im complaining - deaf ears
THIS IS THE 2ND REPORT AND THE 2ND MONTH MY BIS IS OFFLINE, EVEN THO TEH 1ST TIME IT WAS SORTED OUT BY GAZEEM FROM HEAD OFFICE ON MY LAST HELLO PETER COMPLAINT ON THE 3 JAN 2016. HE ASSURED ME THAT IT WAS A SYSTEM ERROR AND THAT FOR THE NEXT 24 MONTHS ON MY CONTRACT MY BIS WILL BE FREE AS I ORIGINALLY HAD IT. PREVIOUS REF WITH GAZEEM IS S3-GJ927-7Z9OH; I BELIEVE THIS IS HAPPENING EVERY MONTH END AND IS BECOMING FUSTRATING. I LOGGED ANOTHER ENQUIRY S3-GK332-2SDHT ON 31 JAN 2016 AT 18:30PM WITH LEHLOHO NOLO SUPERVISOR OF CALLCENTRE AT THE TIME. PLEASE SORT THIS OUT ASAP AS THIS IS THE 3RD TIME IM LOGGING A COMPLAINT ON HELLOPETER.
75 replies
124 months ago
2013 cliams not sorted and im begging like a dog
i lodged an enquiry on 18 November 2015 for a claim in 2013, I had been placed under bad debts for negligence on Netcare and discovery behalf. the ref for the enquiry is 4131513007, and no one bothers to contact me back, each time I call the call centre I get the same response. Dimaa adoro was handling my query after I initially reported it on hello peter and now she dnt answer her calls no reply to emails.<br> <br> I am fed up with the long wait, wen this problem is not actually mine. I had to pay the outstanding amount and now I must beg for my own money back.<br> <br> I am utterly fed up.
75 replies
124 months ago
BIS STILL OFFLINE AND VODACOM GIVES EXCUSES
THIS IS THE 2ND REPORT AND THE 2ND MONTH MY BIS IS OFFLINE, EVEN THO TEH 1ST TIME IT WAS SORTED OUT BY GAZEEM FROM HEAD OFFICE ON MY LAST HELLO PETER COMPLAINT ON THE 3 JAN 2016. HE ASSURED ME THAT IT WAS A SYSTEM ERROR AND THAT FOR THE NEXT 24 MONTHS ON MY CONTRACT MY BIS WILL BE FREE AS I ORIGINALLY HAD IT. PREVIOUS REF WITH GAZEEM IS S3-GJ927-7Z9OH; I BELIEVE THIS IS HAPPENING EVERY MONTH END AND IS BECOMING FUSTRATING. I LOGGED ANOTHER ENQUIRY S3-GK332-2SDHT ON 31 JAN 2016 AT 18:30PM WITH LEHLOHO NOLO SUPERVISOR OF CALLCENTRE AT THE TIME. PLEASE SORT THIS OUT ASAP.
75 replies
125 months ago
NO CUSTOMER SERVICE INTERACTION
I CURRENTLY HAVE DSTV NORTH INDIAN AND EVEN THOUGH THE PREMIUM WAS R280.00 PM, I WAS PAYING R300.00, I HAVENT RECEIVED ANY CREDIT FOR PAYING EXTRA AND YESTERDAY, MY LINE WAS CUT. AFTER CALLING THE CALLCENTRE, I WAS INFOMED THAT IM IN ARREARS OF R280.00 AND WHEN QUESTIONED HER, I WAS NOT PAYING THE INCREASE. I HAD NOT RECIEVED ANY NOTICE VIA EMAIL OR SMS NOR ANY MSG ON THE DSTV, NOR ANY POSTAL LETTER TO INFORM ME IN ADVANCE. THE APPRENT INCREASE WAS FROM APRIL 2015. I ASKED THE AGENT AS TO Y DEY HAVE NOT CUT MY SERVICE THE SAME MONTH WEN I PAID LESS THAN THE INCREASE, AND Y AFTER 10 MONTHS, URL CUT THE LINE, HER RESPONSE WAS ISHE IS SORRY ITS DSTV MISTAKE. PLEASE CONTACT ME AS IM NOT WILLING TO PAY THE AMOUNT THAT I WAS NOT AWARE OF. CALL CENTRE CALL REF: 41236315/I33
75 replies
125 months ago
BIS WAS DEACTIVATED EVEN THO ITS FREE ON MY CONTRA
ON THE 30TH DEC 2015 AT ABT 2PM MY BIS SERVICE WENT OFFLINE AND I FONED THE CALL CENTRE, FIRST IT WAS AN NETWORK ERROR, DEN I CALLED IN AGEN, TEHY TEL ME IT WAS DEACTIVATED AND GAVE ME STORIES, I HAVE A 24MONTH CONTRACT WITH FREE BIS SERVICE FOR THE LAST 5 YEARS AND I DID MY UPGRADE IN OCT..SINCE DEN I HAD NO PROB. I EVEN WENT BAK IN STORE, TEHY CONFIRMED MY BIS ON CONTRACT AND ACTIVATED IT. BUT TEHY TOLD ME TO CONTACT HEAD OFFICE FOR MY ACCOUNT NOT TO BE CHARGED AS MY STATEMENT SHOWS IT FREE. ALSO I HAVE A REF NUMBER REGARDING A QUERY- S3-GJ927-7Z9OH. UP TO NOW I HAVE NOT RECEIVED ANY FEED BACK REGARDING MY BIS.
75 replies
127 months ago
VEHICLE DAMAGED AND NO APOLOGY LETTER RECEIVED
Hi, I complained about my vehicle been damaged during 2nd service of my car. It had grease on the bumper, grease on the 2 seat belts, grease on the sun visor and a dent to the driver side sill - ref: 300747547 from customer services and also my vehicle warranty dates are incorrect. The service mananger Clinton lacey from kingsmead Durban came out to inspect the car and accepted responsibility of the damage and it was agreed by him and myself that I trade the damaged car in for another exact vehicle for the same price. Also I requested a letter of apology, all I received is a email saying im sorry for the seat belts, noting stating the date my car went for service and no vehicle details, I have spent a lot of time begging as asking for a proper apology and each time I fone, the dealership gives me a different story about what happened. please sort this problem out asap as I am feed up with they service and noting up to now has been sorted onmy damaged car.
75 replies
127 months ago
ACCOUNT NOT SETTLED NOW 2.5 YEARS LATER
FROM 2013 TO NOW THERE WERE PAYMENTS DONE FOR ADMISSION TO HOSPITAL, SINCE JUNE THIS YEAR I HAVE BEEN PLACED ON BAD DEBTS WITH TRANS UNION WHEN I AM NOT RESPONSIBLE FOR THE ACCOUNT. I HAD SENT NUMEROUS EMAILS WITH THE HOSPITAL STATEMENTS REQUESTING THE ACOUNT TO BE PAID AND HAVE BEEN LIASING WITH THE HOSPITAL. NOW I APPLIED FOR FINANCE AND I HAVE BEEN PLACED UNDER DEFAULTING PAYMENT. WHEN I INVESTIGATED ITS ACTUALLY NOT MY PROBLEM. PLEASE SORT THIS OUT ASAP AS I AM FUSTRATED AS WHAT HAS HAPPENED TO MY NAME. ALSO ALL 2013 DOCUMENTS AND EMAILS HAVE BEEN SENT TO DISCOVERY AS PROF PREV SUBMISSION.
75 replies
127 months ago
VEHICLE WAS DAMAGED DURING SERVICING
I BOOKED MY CAR IN AT KINGSMEAD TOYOTA FOR A 2ND SERVICE ON 05 NOV 2015, AND MY ADVISOR WAS KEVIN, AFTER THE SERVICE WAS DONE I FOUND GREASE MARKS ON THE BACK BUMPER, GREASE ON BOTH FRONT SEAT BELTS, GREASE ON TEH DRIVER'S SUNVISOR AND DENTS AND SCRATCHES TO THE VEHICLE. I SHOWED IT TO TEH ADVISOR AND REPORTED IT TO HIM, AT DELIVERY AND WEN I REACHED HOME I FOUND MORE GREASE SO I RETURNED BACK TO THEM THE SAME DAY. THE SUNVISOR MARK HAS STAINED AND REFUSES TO COME OUT AND THEY ARE NIT TAKN OWNWESHIP OF THE SCRATCHES. THE VEHICLE WAS NOT CHECKED AS WEL ON THE SERVICE MORN, AS I HAD GIVEN THE VEHICLE IN GOOD CONDITION.
75 replies
128 months ago
POOR SERVICE
ON SATURDAY 10TH OCTOBER 2015, I DID AN UPGRADE AT PAVILION BRANCH VODCAOM WITH MR JUNAID, I TOOK AN SAMSUNG GALAXY, AND I STATED THAT MY CONTRACT BE THE SAME WITH MY FREE BIS AND INTERNET ON MY PACKAGE. HE ASURED ME THAT ALL IS IN ORDER AND ALSO GAVE ME A PRINT OUT OF MY EXISTN PACKAGE UPGRADE, I ALSO INFORMED HIM THAT MY SIM WILL BE USED IN MY CASH FONE, A BLACKBERRY CLASSIC, WITH I DID A SIM SWOP FOR IT. AFTER THE SIM SWAP WAS DONE, I NOTICED THAT ALL MY AIRTIME HAD DISSAPEARED WHICH I HAD R100 PLUS. AND THAT I WAS BEEN CHARGED FOR USING MY BBM SERVICE EVEN THO IT IS FREE ON MY CONTRACT. PLEASE RE-INSTATE MY AIRTYM THAT HAD BEEN LOST AND ENSURE THAT MY INTERNET IS FREE ON MY BLACKBERRY. I ALSO REPORTED IT AND REC A REF NO VIA THE CALL CENTRE WHICH IM STIL AWAITING FEEDBACK, FROM SATURDAY,ITS PAST 48 HRS SINCE.
75 replies
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1 Star
1 (7.142857142857143%)