LM
Lucia M
Active since May 2013
12
Reviews
0
Industries
Reviews
12 reviews15 months ago
Horrible customer experience
My flight from Bloemfontein to Johannesburg on the 1st March was incredibly uncomfortable. The aircraft was extremely noisy, and I experienced severe ear blockage throughout the entire journey. The cramped seating and lack of legroom made the flight unbearable. The overall condition of the plane was very poor. It was a very unpleasant experience. The lack of communication regarding the delay was just the beginning. The flight was incredibly uncomfortable, noisy, and the plane was in a terrible state. I felt like I was riding in a poorly maintained taxi, not a commercial airline. I do not feel that the price I paid was justified. This was my worst flight ever. I feel I was completely overcharged for such a substandard service. Regards Lucia
0 replies
15 months ago
Challenges when cancelling
Good day. I have been a member of Isabells, but due to financial constraints, I can no longer continue my subscription. I initially requested cancellation via email last year but was unsuccessful. To comply with their terms and conditions, I settled all outstanding amounts, ensuring payment for the full subscription period. According to the statement I received, my annual agreement runs until March 27th. However, I recently received an SMS stating that a parcel was on its way. After receiving the parcel, I sent another email reminding the company of my cancellation request. The response I received stated that cancellations could not be processed via email and that someone would contact me. I later spoke to Nokuthula, who informed me that I could not cancel because this had already been explained to me twice. She further stated that the amount had already been generated and that I would need to pay the outstanding amount before proceeding with cancellation. My concern is that I have already paid upfront until March 2025—why am I being asked to make another payment when I have made it clear that I can no longer afford the subscription? I am willing to return the box, but after our call, I was left uncertain about whether my cancellation had been processed. I have not received any confirmation or communication regarding the status of my request. Instead of cancellation, I was offered a premium reduction, which only added to my confusion. I kindly request urgent assistance in processing my cancellation. I am not interested in receiving any further products, as I can no longer afford them. Please confirm that my cancellation has been completed. Looking forward to your prompt response.
1 reply
21 months ago
No sense of urgency
Submitted my query three weeks ago and to date I haven't received feedback. I asked for Sanlam to provide the correct directive as instructed by SARS on the 27th Aug. I called after a week to make a follow up, I was then told that they don't have an SLA and I must wait for them to respond. I asked how long it would take, was told that it could be a week, a month or 2 months. How can a big organisation like Sanlam not have SLA? In the interim I can't complete my filing with SARS because I am waiting for the correct directive. Today I called and waited on the line for 2 hours until I dropped the call. Who in their state of mind hold for that long, their call centre is also not useful because they don't have answers to most of our questions. Can I please get a response so that I can finalise my efiling. Lucia Malema
13 replies
30 months ago
The ETA is fast
The ETA is fast. I didn't think for a second that my parcel could be delivered before Xmas but it was. Their service is also efficient when it comes to responding to emails
1 reply
44 months ago
Policy premium
Good day I went to one of branches to amend my mother's date of birth on the 29th September. When I joined the policy in 2018 I missed a digit and said my mom was born 28 Jan 1953 instead of 22 Jan 1953. I went into the branch to amend but instead the consultant deleted my mom and added her again which means that because of age she is now paying a higher rate and that her cover is effective 29 Sep 2022. I asked Mbali how will they know that you were amending because you deleted and added again. She then said head office will fix it. I called headoffice the following day wanting to understand why my premium went high and what will happen to my mother cause she shouldnt be serving a waiting period. I was informed that someone will give me a call to sort this out. Indeed someone called me but only to conduct a survey. The question isbwhy should I pay a higher premium for amending a day. No one has called me or sent documents with the correct premium.
1 reply
49 months ago
No sense of urgency
Good day Yet again, I was admitted in hospital, sent my prescription through to pharmacy direct on the 3rd May for my chronic medication. I am still waiting. Their whatsapp is pretty much useless cause they answer whenever they feel like. When you call no one gives you a straight answer. Does this service provider understand the need for chronic medication. Can my meds be delivered as soon as possible. I cannot wait an entire month for medication when I was told that their turn around time is 10 days. I have to be sick again before I get my meds. It's really not fair. Lucia 0797964591 File number: 6CE5D5
3 replies
53 months ago
Pathetic service
As a person who takes chronic medication,it's important not to default cause then you get too sick. The staff doesn't understand the matter of urgency. Registered in their portal, submitted my script over a week ago,when you make a follow up no one seems to have the answer. The email is useless cause you have to repeat your issue ,give them the same information that you submitted. Made a call to the scheme for follow up,was told that they can't find my profile and they will contact IT and call me back. Sent emails,no answer, WhatsApp is very useless cause whomever is managing it responds after a decade. Made the call again only to be told that the system didn't generate an account number and the manager will call me. Been waiting and waiting. Even now I don't have my medication. Does one have to die first to receive a proper response or the actual medication. I'm so angry and very sick to be honestly. Worst service I have ever received. So sad to make so much follow ups for a medication you are paying for. Lucia Malema 0797974591
11 replies
95 months ago
Sasol shares pay out
My aunt bought shares in 2007 at Sasol Inzalo. We have not received any communication whatsoever that Inzalo was now Khanyisa. After we found out about the issue we then made follow ups to know what was going to happen with the shares. We were then told that as a compensation from Khanyisa , we will receive 5% . We have been communicating with several consultants who then told us different version of stories everytime. We had then sent all the necessary documents from Feb 2018 until June , up to date we have not received anything . On the 19th June we spoke to Keamogetswe Seloane who told us that our documents were outstanding, she then sent us the third party indemnity claim form , we then filled in and sent it back. Waited for Weeks and nothing happened still. On the 25 July, called and spoke to Melusi Dladla who then transferred my call to Thandiwe Langa who then confirmed that 5% is due to me but the rest of the shares will be claimable in 10 years. We then told that the money takes about 30 days . My problem again is I have not received any confirmation from them , and I am not sure that indeed the money will be paid on the given date. Considering that they did not inform that the shares were transferred to Khanyisa. I really need the money to pay for my daughter's fees. It is really frustrating to wait for something that you are not sure will happen. Can I get an assurity from Sasol that I will get my money . I have provided an email address for them to send that confirmation letter. Please help- frustrated mom
1 reply
101 months ago
Account Query- frustrated
So i have been a vodacom customer for a very long time now. i had a premature cancellation in december 2017 which i paid in full and sent the documents and proof of payment as requested. i cancelled and paid on the 20th dec but vodacom still debited my account on the last day of the month, and again in Jan. when i called voda in feb i was suprised that my line is still active, th very same line i cancelled and paid off. after couple of calls the line was cancelled on the 15th Feb 2018 - now just because someone didnt do their job and decided to cancell the line in feb, i then asked them to reactivate my line as i was due for an upgrade soon. that was done but i was not informed. after speaking to 5 consultants i was assured that i wont be billed for the handset but will be billed for airtime as i already paid the cancellaltion fee. i was confused to be told that i owe vodacom , i asked how? cause i paid off and you were still debiting my account. however after numerous calls i was billed an amount of R783 which bounced back leaving me with bank charges and all. i want to know debit the amount of R783 whereas i dont owe you anything. are you employees so incompetent or ignorant to our complains? i cannot be calling and talking about the same issue on a monthly basis. i want my refund , i want this matter settled ASAP. I am very angry and frustrated with your services. all your consultants promised me that my account wont be billed, but how did it happen, it means someone is not doing their job. this is frustrating as i cannot get answers as to why my line was not cancelled in dec as per the email and documents sent.
3 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
7 (58.333333333333336%)