LN
Lawrence N
Active since May 2013
3
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0
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3 reviews94 months ago
KEYDIRECT usizo247 stealing money from my account
On the 25th July 2018 I received an sms stating the below. "Your Usizo247 R115 debit will run on the 31st July 2018 sold by Key Direct ********** 235 refKEYDIRECTmyIDnumber ********** . respond to sms for help" I was suprised since I have never agreed to any products or services over the telesales calls since 2014. I called the number provided which was answered after 3 attempts. I asked what was it that I purchased and never got the answer, only told that they would cancel the debit order, I later received an sms: 'KEYDIRECT' lodged a R115 debit order for date: '180731' on your account ref: 'myID number'or for more information go to 'www.usizo247.coza" Now, on the 31 July 2018, R115 debit order went off from my account. I just want my money back and cancel whatever account I have with you. Today I am calling the same number and there is not answer. what in the world is going on here. These people even have my ID number. This is scary. These companies that are trading our data behind our backs. giving us more reasons not to buy on credit any more. ever.
0 replies
94 months ago
Money debited from my account without my authorisation
I am not impressed with FNB lately, FNB allows people to debit money from account my without my authorisation. FNB is a big bank, and I have been with them since 2005, It would be nice to be notified and have the option of approving or not approving any new debit orders especially those under R200. (and I think I read somewhere that, that was going to be possible) I'v just had R115. debited from my account by this annoying "KEYDIRECT usizo247" I dont even know what they are selling and as far as I can remember I have not been buying anything from the telesales people, since 2014, I know that cos I always say "not interested" and hang up when I get a call from the sales people. Now FNB is giving us the option to dispute the debit order and have it reversed, that’s all good, but being charged form it is not at all good, I work hard for my money, I am thinking may be I should keep switching banks for my salary and debit orders, perhaps that can be a solution.
159 replies
103 months ago
Wrong order delivered and a terrible customer service
Account number: 235 729 523 On the 28th at 11:57 October 2017 my mother ordered a Super luxury 28 piece linen bedding set from Homechoice, the confirmed instalment was going to be R248 per month. On the 7th of November a 31 piece set was delivered. Upon noticing that the courier waybill number sent to her by sms was different to that one on the actual package, she decided not to open it. On Saturday the 4th November we called Homechoice customer service to report that a wrong order was delivered, we also wanted to find out if there was a difference in the instalment confirmed, we were told that the instalment was going to be something over R300 (not sure of the actual amount). We then requested that Homechoice collect the incorrect order and deliver the items my old lady ordered, we were told that she would need to return that parcel herself cos they don’t collect, meaning she would have to find a transport to take to big box to the post office which would cost around R200 and pay also the postage fee. I mean really Homechoice makes a mistake and we must pay to take it back (I have seen Danone collecting a little box of “Inkomazi” to take it to their lab for testing and Homechoice is hoping to a miracle). My old lady is a pensioner, and we are the one ones who have to deal with her frustrations on the other side. I know she does not deserve to be treated this way because she is a good paying customer of Homechoice, I know that because even if she can’t afford to pay at certain times she would ask me to help her out just so her name would be in good books. If Homechoice values her business, I think they should correct this issue at their own cost. Then her account shall be settled as soon as possible and please me and my family a big favour, Never ***ever ever, ever, ever, ever, ever, ever*** call her again. Then, I shall not begin to talk about the terrible customer service agents who would act as if they can’t her us on the phone and put us on hold/ avoid us and screening our number whenever we call back. Talk about mistreating the very customers that pays your salaries. I wonder, how do you handle your bad payers, If you ill-treat good paying customers.
61 replies
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