GB
Geoff B
Active since Jun 2013
5
Reviews
0
Industries
Reviews
5 reviews21 months ago
Annoyed
I never gave permission for them to call me and it is bordering on harassment. I told them to remove my number but no luck. They need to be held accountable for his and fined or shut down
0 replies
83 months ago
Vodacom stole from my account and wants 14 days to give it back
Fraud/theft of money through unauthorised debit orders on my account for new lines I did not sign for nor receive. Sometime in the middle of June 2019, on or around the 13th, I phoned Vodacom Online and placed an order for a 2-for-1 deal (two Samsung phones). When I received the email from RAM Couriers pertaining to the delivery, the address was one I have never lived nor worked at previously. It was certainly not the address given to the operator when I called in (you can listen to your recordings of that conversation). I phoned RAM immediately and updated the address, but was then told I also need to phone Vodacom and change the address with them (and also fill in a form and send it to them). They couldn’t just change the address without a form in order to prevent fraud. The irony….. I called Vodacom and, after realising the effort that I had to go to in order to fix Vodacom’s error, decided to cancel the order. I also could not wait another few days at best to receive the order as by that time I needed a phone urgently. I was told that if I do not sign for the package it will not be delivered, and the order will automatically be cancelled. This week I started receiving SMSs informing of new line activations, etc. I called the after sales number (1945) twice and was told it was a system error causing the SMSs. I was also told that the system shows that the package was returned to Vodacom (again, you can listen to the recordings). This morning, I was charged R125.01 and R150.01 for these two new lines. I was informed by the call centre that it will take 14 days to refund the money (insignificant amount, but I want the interest on that money as a matter of principle). This is totally unacceptable. Vodacom steals money from me, then wants 14 days to give it back? If I am not the only one then possible a class action suit against Vodacom is something to look into. Totally unacceptable.
149 replies
100 months ago
Parts availability issue with Sorento
I own 2 Kia Sorentos (2013 and 2016 models). They are absolutely fantastic vehicles to drive - comfortable, plenty of great features and value for money. But.... parts availability is proving to be its downfall. I have had cause to replace the rear window and was told the part had to come from Korea. It took 10 days to get a window replaced, and that after some helpful people at Kia SA assisted in rushing things. Now I have had a boot unlocked for nearly 2 weeks due to unavailability of a replacement lock for the boot. Again, waiting for parts from Korea. While I love the car, I cannot recommend this vehicle to others until Kia SA get their act together with regard to after sales service regarding availability of parts. It is a deal breaker for me when I come to renew vehicles.
0 replies
101 months ago
Apple Watch/Discovery Card requirement roadblock
In trying to obtain an Apple Watch for my daughter on the Vitality offer I was informed I needed to have a Discovery Gold credit card (which I did not have). I went through the application process to obtain the card (a seamless, efficient process). I then phoned Vitality again to obtain the watch, believing I now met all the relevant criteria, only to be told that the account needs to be open for 3 months before I can apply for the watch. This was never conveyed to me when I first inquired and was told I needed a Discovery credit card. It seems Discovery have misled me and will be able to charge 3 months of card charges for a card I don't need.... I am now debating whether to wait out the 3 months or cut my losses and close the account. Discovery should make you aware of this requirement upfront! I find it shocking that they don't.
0 replies
123 months ago
Platinum Voyager card delayed, AGAIN
I am extremely frustrated, yet again, at not having received my new Platinum card before my current card expires. It is the same every year, to the point that I have diarised it to phone SAA in January to check on the progress of my new card. I am now told I SHOULD receive it in the first 2 weeks in March. This is UNACCEPTABLE!!! I have paid a fortune to fly on SAA in order to earn the card. It is owed to me, it is not a favour that SAA is doing me. <br> <br> I am travelling on Sunday and again the following Sunday, with my wife. I will be unable to access the Senator lounges in Germany as a result of not having a valid card. They also do not accept letters from SAA, as I learnt previously. <br> <br> SAA knows on 1 January who qualifies for which card. Surely they can be printed and sent immediately? Why the delay? <br> <br> I would appreciate an urgent reply.<br>
0 replies
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4 Star
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3 Star
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2 Star
1 (20%)
1 Star
4 (80%)