MN
McJoseph Tungamirai Tinashe Ngwerume
Active since Jun 2013
4
Reviews
0
Industries
Reviews
4 reviews12 months ago
Reimbur*****t Sort for ( MADE TO MAKE ANOTHER BOOKING AS eDreams BOOKING WAS NOT VALID)
I made a book to Harare from Johannesburg scheduled for the 11th of April 2025 and returning on the 13th of April 2025, booking reference number being 22166446145. On getting to OR Tambo to check-in I was then told as much as my booking is confirmed , its invalid as Cem Air indicated that they did not receive payment from the Agent. I called the agent , for 10mins on the call nothing could be done as Cem Air staff were adamant and stood their ground. I was then given a choice to buy another ticket or be left behind. I then made another payment. The new reference for the other booking is 2252301149315/1 The sole reason for writing this is for me to get a refund of the flight to Harare. The Return Flight it was ok.
0 replies
44 months ago
Incompetence at Vodacom Insurance- 2 months to resolve a phone replacement
I have been a client of Vodacom since 2018 , both the Network and Insurance. I even have two 3 Vodacom numbers , 2 being contract and the other being a prepaid. Combined cost of my contract phone is R8k per month. All my phones are iPhones. The problem started when my iPhone 12 , 256g failed to switch on the following morning after almost 19 months of usage. Previously I had an iPhone 11 before the upgrade to the IPhone 12. The day that I went to the store to book in my phone I was told that the system shows that I’m using iPhone 11 , phone 13 pro max and iPhone 6. I explained to the service consultant that the iPhone 11 was upgraded to 12 , 19 months ago. I was then sent to where I did the upgrade. On getting there i was shown the paper work that showed that the Vodacom store indeed sent the new changes from the iPhone 11 to iPhone 12. This meant that for the period of 19 months I was paying for an iPhone 11 ,thus insurance. They changed in 72hrs and my phone was booked in that’s is early July, 1st week . My phone came back after 2 weeks with an approved claim to be upgraded to iPhone 13 since it could not be repaired . On the system, I’m only being covered for R18690 and the iPhone 13 ,256 g is R21000. The insurance policy is that I can’t top up more than R1500. I was then told to call the insurance so that they can Up the cover to R20 000. Please note this is now mid July 2022. I was told that the changes will take between 48-72 hrs for changes to R20 000. 72hrs later you are then told the matter is being attended by the superiors. To date no increase has happened by a decrease to R17600 which was effected on the 7th of August 2022 instead of the increase. It’s now more than 2 months without my phone , I have been paying between R6000-R 8000 for the past 48 months that’s R300000 to R400000 over the said period for me to be treated like this. Only I’m requesting is for an increase from R17,6k to R20 000 on the IPhone 13, 256 g. Soon I am expected to upgrade from the current iPhone 13 Pro Max, 1 Terra to iPhone 14 Pro Max . Again insuring the same. This is a pity and poor customer service. A loyal client being treated as if I top up R12 per month. Can I have this resolved ASAP.
534 replies
55 months ago
Unfair Blacklisting
I am not happy with the unfair treatment without even direct communication. I am an owner of a bottle Store.When I purchased the bottle store as I am a business man i hired a manager to run the bottle store – however he is now late-However when he was in charge the deceased committed fraud using the machine, which was never told until the Ikhoka machine was blocked. I tried to engage Ikhokha however I was told have advised that Mastercard blocked and blacklisted me and I have to engage you, I have been sending emails with no response. It should be noted that i purchased the bottle store from the now deceased, and have discovered that he was under investigation for Fraud with the speed point machinery as well only upon his death. I am is not guilty of fraud and we hereby request that I must not be blocked from the use of Mastercard and or any speed point application as same is prejudicing me.
0 replies
55 months ago
iKhokha
<div>I’m not happy at all, got blacklisted without being told reasons . Only enquiring after a week of the machine not working I was told that there are some cards that were used in the shop by clients that were stolen. Owners made the transactions to be flagged and directly came back to the machine. It’s now 6 months and I’m failing to get assistance. My manager who did this apparently was secretly attending court cases with Ikhokha about this, I don’t know how when it was in my name. Manager, committed suicide in April 2021. How can I be assisted as I’m blacklisted and I can’t get a machine.😞 No training was conducted to the myself on how wo conduct.</div>
53 replies
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