BM
bongani M
Active since Jun 2013
41
Reviews
0
Industries
Reviews
41 reviews18 months ago
Useless Private Banking Service/ No response
Good day FNB I'd like to understand how exactly do these private bankers that you assign to your account holders work? They don’t respond to emails and yet you pride yourselves with their services. The private client suites chat room has restricted services, so what exactly am I paying the private banking for? Maybe it will be best if I downgrade to a basic cheque account because this private banking service doesn’t serve me right. It doesn’t make sense to pay so much so for such poor service.
53 replies
19 months ago
Refund query
Good day On the 30th of August 2024, I paid from my capitec account into my credit card but I selected African Bank as the capitec beneficiary instead of fnb. I called your bank on the 4th of September requesting the reversal of the funds (reference 9460590488). They asked that I submit proof of payment and my account details, which I submitted. On the 8th of September I went to your East Rand Mall branch they issued a query number 9460639538. I've contacted the bank twice already and they keep saying my matter is with finance.
265 replies
35 months ago
Funds reversal
I requested fnb to reverse funds from a capitec account that was paid in error. I haven't had feedback since and the banker allocated to our budiness account doesnt respond to my mails. I just want to know how far is the reversal? Im worried they might use my money. Why do we have bankers if they'll ignore mails.
53 replies
35 months ago
FNB app useless
It's such a struggle to connect to this new FNB app, I don't know why there are always issues with internet connection issues. The old app never use to be this stressful
53 replies
40 months ago
Debited twice
Good day I recently joined your car insurance and for December my account was debited twice. The debited amounts are not the same as the quoted amount. The call center agent says that I was debited twice because I'm suppose to pay the premiums ahead. My contract states that I will be debited on the 27th of every month. I just need clarity with the double debit this month.
132 replies
41 months ago
Bad service
My car insurance was canceled with dotsure and they said my premiums would be refunded. They keep saying the refund has been actioned but I still have not received the money. the call center agents are useless and I can't get assistance from them.
132 replies
47 months ago
Reverse and block a transaction
Good day FNB I've been struggling to get assistance from your call center regarding a transaction that needs to be reversed and blocked. They keep transferring me to the wrong departments and my call is being hangup. what am I paying this private suit nonsense for if I cant get simple assistance? I emailed the private banker and haven't had feedback from her.
134 replies
52 months ago
Refund from rewards not resolved
I have submitted the documents for withdrawal for membership of rewards on the 20h December 2021 and was informed it takes two weeks to process the refund. I sent an email again in January to find out when the payment is going to be made or if there are any missing documents. I got no reply. I've made calls and I would be put on hold with no answer and asked to dial 1 for a call back still nothing. today I called their call center at 7:45 and still no answer I doubt the call center works.
53 replies
63 months ago
Temporary Loan Settlement Letter
Good day FNB Could you kindly assist with a settlement letter for these two FNB temporary loans that were paid (amount R1582 date: 11/08/2020 & amount R2260 date: 08/07/2020) loan account TLN01014037683. The bank usually deducts the loan immediately when there are deposits in the account. My Experian credit report reflects these funds as outstanding. The account should reflect as closed on my credit report but they can only update it once a settlement letter is received. Kind regards
61 replies
72 months ago
No refund in over 10 weeks
Good day We booked return flights to cape town but had to cancel due to COVID 19. We were given the FlySafair voucher immediately after canceling but haven't received a refund for the kulula flight. I'm was told my refund was processed and it takes 3 to 8 weeks. The last time I followed up, the weeks had changed to 12weeks. it's my 10th week now waiting for my refund, I really hope my refund will be in my account on the 12th week. I'm tired of waiting for my money. Kulula informed us that travel agents must pay us they don't have any refunds to process on their side.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (4.878048780487805%)
2 Star
19 (46.34146341463415%)
1 Star
20 (48.78048780487805%)