Active since Jun 2013
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5 reviews29 months ago
Give and take on Black Friday
Despite giving Woolworths 5 stars, I am not uncritical of some of its services and promotions. I'll start by saying I am a Woolies devotee, for the most part I trust their brand and it earns my shopping loyalty. One of the best things they and other retailers have done is to make Black Friday accessible online. However, in my opinion, they give with one hand and take back with the other. In the spirit of the festive season, why not make Black Friday offers just that instead of making them conditional to spending a lot more money than the voucher's worth? To spend my R250 voucher I was required to spend R1, 200, which I duly did but similar offers followed the next week and beyond and my enthusiasm diminished. I would be more impressed with Woolworths Black Friday if a special offer was available without the conditional amount I had to pay.
0 replies
38 months ago
Speedy Bobs Lives Up To Its Name
What a pleasure to rate a company with five stars for excellent service. Speedy Bobs Vehicle License Renewal Services in Cape Town gave precise directions on what I needed to send them via email or WhatsApp. Ten days later I received photographic notification that my paperwork and disc had been collected and were ready for delivery. Only then did they require confirmation of payment of the R200 service fee plus the cost of the licence, a delivery address and a few options of when I could be available between 10:00 and 16:00. I was informed delivery would be on the day of my first choice but best of all was the SMS with detailed tracking advice including a countdown of the courier’s arrival time - something other delivery services would do well to emulate. (Note: I spell licence the British way.)
0 replies
38 months ago
TAKE IT OR LEAVE IT
Takealot is a convenience. It has the bonus of support from FNB - you can pay with Ebucks or you can earn EBucks. You can also return items. Delivery is mostly swift, though tracking details are fairly useless. Those are the positives. They claim to be passionate about good service. They aren't. It's impossible to talk to a decision-maker. New guidelines for reviews often make it impossible for you to tell the truth. Takealot rejected my review where I berated myself for not taking the advice of most reviewers who said not to buy a 45m expandable hosepipe.
0 replies
63 months ago
Unsubscribe me! Netflorist won't let me go
They say the best way to demonstrate unhappiness with bad service is with one's feet. Well, I have been trying to walk away from NetFlorist using their unsubscribe button but they just change their address and carry on relentlessly. If only their service reflected some of this determination but my most recent experience left me certain that I didn't want to support NetFlorist again. I had placed an order for a birthday boy in Cape Town and when I saw that NetFlorist gave me the option of a Sunday (the exact day) I confirmed my booking. However, with qualms about this likelihood, I phoned NetFlorist and was reassured my order would be delivered as promised. Near lunchtime on the Sunday in question, I received a phone call saying they wanted to change my order as it wasn't up to scratch. The chap who called me was in Johannesburg and he said he would have to get back to Cape Town ASAP. He called again to make a suggestion I really did not like and he said he would have to stop the driver who was on his way with their substitute. I made a choice of two plants. This entire interaction took place within an hour. The messenger bearing the news called me back to say there were now no drivers available. In other words they just didn't deliver. No-one called me to apologise and it was left to me to pursue my refund, which they planned to use towards my "next order". A grudging apology and reimbur*****t eventually followed but there was no attempt to redress my unhappiness at missing the birthday in question. My decision was easy, I thought. I unsubscribed. Now they won't leave me alone. Will a review on hellopeter succeed where all other attempts have failed?
0 replies
116 months ago
Rafeeqah Isaacs: A Star in the Maze of Mediocrity
<p>Some years ago, I stumbled upon a Telkom employee whose service surpassed all others. Over the years, her excellence persisted and I saved her email address to my little black book. I presumed she was in Durban because it was there that I called on her to sort out my mother's appalling telephony. Down the line, she took good care of all my Johannesburg telephony problems and it was only by chance that I eventually discovered she is based in Cape Town. As someone who demands and applauds good service, I rate her No. 1 among all service providers on whom I depend. Unfortunately for me, she can no longer solve my problems as we have migrated to fibre. Unlike the multitudes who are thrilled to sever their relationship with Telkom, I despair that we never will have such service again because Vox Telecom isn't a patch on Rafeeqah. I salute her and hope Telkom realises what a gem she is. Thank you Rafeeqah. (P.S. When Rafeeqah returned from maternity leave I asked where I could send a gift for the baby. In the politest terms she told me it was not allowed.)</p>
53 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
1 (20%)