AL
Anil L
Active since Jul 2013
5
Reviews
0
Industries
Reviews
5 reviews62 months ago
Frustrating experience
This is the most frustrating business I have ever had to deal with, 6 weeks of trying to get a claim paid sorted out. Their digital channels just don't work, no one responds to email as it's a "large" mailing group. Everytime you call in, it's a a wait and then get transferred to a random agent that has no clue or background as to the claim - they can't transfer you. I have the senior claim agents direct email, and I am still not getting a response. The claim has been approved for two weeks, but I have been given zero feedback on payment since then.
56 replies
65 months ago
Kids Emporium pathetic after sales support
Bought an Aqua Scale Childs bath from the Umhlanga store a month ago. After a few uses the scale function stopped working. Kids Emporium refuses to swap it for a working unit, according to the manager the "Bath is water damaged" and they have no recourse with the supplier and will not take any action, claims I should have bought a more expensive Stokke unit. This is in breach of the consumer protection act, and poor customer service from a store that should be differentiating to compete with the larger stores. Unfortunate really.
0 replies
114 months ago
Mtn mobile communications Gateway pathetic service
<p>3 days, and 2 visits to get a simple sim swap done, still waiting for it to be completed. No follow up from the consultants in the store - pathetic customer service. An indication of the culture of MTN, not impressed. </p>
168 replies
114 months ago
Parts department - Great Service
<p>Great customer service from Anton in the parts department!</p>
56 replies
115 months ago
Home loan assistance
<p>Much thanks to Santmay and the team at Ooba Durban for assisting with my home loan applications. A sterling example of how customer service should be conducted, always friendly, customer centric and willing to go the extra mile! </p>
56 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)