CJ
Charles J
Active since Jul 2013
164
Reviews
0
Industries
Reviews
164 reviews1 month ago
Always great service from Echo's
Time for a positive rating today :-) A very big thanks to Echo's Record Bar for their impeccable service. I have ordered many items from them over the years and have asked them many questions about obscure releases and they have always gone above and beyond to give me feedback or try to source the material. I am sad about the decline of physical media and the lack of options in South Africa to buy media, but Echo's Record Bar is my lifeline :-) Thank you.
0 replies
2 months ago
Flight Centre Travel Expo - no deals for single travelers
I apologise for using this platform. But I've realised that companies do not take suggestions seriously. This is also not just about Flight Centre, but a larger travel industry problem. I picked up Flight Centre's Travel Expo Pop-up from a branch. Of the about 80 deals on offer, there are NO deal for single travelers All of them are per person sharing or family packages. How in this time when companies struggle to survive can any company just ignore an entire subset of the population? Do you think I feel welcomed at Flight Centre? Do you think I will go out of my way to use your services over anyone else's? You cannot foresee that there are single travelers also looking for specials? I did subscribe to your newsletter, but I please only want to see travel offers for single travelers. I want you to create travel packages for single travelers too and actively promote them. Or lose my patronage. Thank you.
53 replies
2 months ago
Woolworths Communication Preferences
I am getting Woolworths "MyDifference" emails. There is no option on those emails to unsubscribe. I tried logging into my profile to update my communication preferences, but that didn't work. I requested Woolworths to delete my profile. Now I'm still getting those emails and I am not even a MyDifference Loyalty member anymore. Can you please stop sending me MyDifference emails?
0 replies
2 months ago
DSTV Agency/Branch may not accept Power of Attorney
My mom is sick and unable to move due to an operation. I have Power of Attorney. Her decoder is not working. I visited a branch of DSTV or agency in Mossel Bay who absolutely refused to assist if she is not there in person. This is just ridiculous. You cannot foresee that a client may not be able to be present with her decoder? If I rent out a holiday home and there is a problem, I have to fly down to sort it out? Can you recognize and acknowledge the absurdity? I did go online to change ownership of the devices. You tried phoning me twice, a Friday evening at 20:00 and a Saturday evening at 21:00. May you please acknowledge the absurdity of that too? I am sick and tired of this world and its rules that prevents good honest people to get service. I’m fed up with all companies that cannot show compassion. You do not deserve my loyalty and I request that you cancel my mom’s contract. Oh right, yeah, you cannot without causing her the pain and stress of having to go through this ordeal. She is 78 and cannot talk on a phone or use a PC. The branch in Mossel Bay is Lighthouse Electronics.
56 replies
3 months ago
I have had enough nonsense now.
Over the past few days I have had problems with my internet connection. I have reached out to Vox a few times, but the problem does not seem to be resolved. This complaint is about your technical support using WhatsApp, I have done troubleshooting a couple of times now and I'm not going to do that every time. At 21:26 I was connected to an agent, that is what you said. I was asked for an email verification. I uploaded a video that shows that even though I'm connected to the internet I have 0.00 Mbps download and upload speed, connected via LAN. At 21:32, 6 minutes later, I have had no response. At 21:36 I asked if I could please just have an acknowledgement. At 21.37 I noted that I am yet to receive a message from a human. This may be acceptable to you, it is not acceptable to me. You provide a channel for support, that you honestly don't care about. You will hear from me on Monday to cancel my subscription. I am done with this nonsense.
112 replies
3 months ago
No response to web queries
Another company that doesn't provide email addresses for support. On their https://www.tracker.co.za/contact-thank-you page only phone numbers are provided. I'm trying to use the chat, but I've been number 5 on the queue now for 30 minutes. I did reach out to Tracker using the web form, twice now, with no acknowledgement or response. Please can all companies provide email support channels. There are numerous reasons why a person may not be able to call a call centre.
168 replies
3 months ago
Lacking support channels from Discovery
Today my complaint is against all of Discovery although I will narrow it down to Discovery Vitality. 1. It's extremely difficult to find an email on your site for correspondence or queries. You push all your traffic via phone numbers or your chatbot. 2. You are forcing your clients to use HelloPeter to get a complaint through. 3. In the 10s of times I tried to use your chatbot, the results were laughably bad and it just doesn't understand what I want. Same with WhatsApp 4. You do not quote nappi codes and/or tariffs on your statements. That is ridiculous. You claim privacy concerns but you can password protect them like any other document. My mom of 78 is completely and utterly incapable of understanding her statement. You literally drove her to tears. She felt powerless to understand what was going on. 5. You do not allow me to change her email address on her policy to mine even though I have power of attorney. I don't want her to get her statements by email, it seriously upsets her. While you are there for her health, you contribute to both her and mine mental degradation. 6. Many people have larynx surgery and literally cannot speak, but you other channels of assistance is utterly incapable of dealing with written requests.\ It just feels as if your business analysts have not properly thought this through. If, in case, you try to reach out to me, please don't phone me. Please refer to the above.
112 replies
3 months ago
Include Nappi Codes and/or Tariff Codes on Medical Scheme Stateme ts
Please kindly explain to me why medical schemes may not include nappi and/or tariff codes on their statements? It is almost impossible to reconcile my statements, especially with a hospital visit. Privacy is not a concern, they can password protect those documents, like any other document. You know full well my elderly mom of 78 won't be able to reconcile with original provider statements. Please revise your policy.
0 replies
3 months ago
All companies should make emails for branches available online
Unfortunately Ampath is first on my list. All companies should make email addresses available on their website for branches. It is becoming more and more common that all customer engagement is forced through phone numbers. This morning I sent a complaint to Ampath to please make an email available for their Mossel Bay branch. I have spent probably 30+ minutes trying to find an email address. Your response was the following. This is not what I was asking for, it does not help me and just increase my agitation and stress dealing with admin. Good day Kindly find number below for the branch in Mossel Bay -044 *** ***x Kind regards ******
56 replies
3 months ago
Disappointed in Hollard as a loyal customer
I have been a client of Hollard for many many years. For some reason my debit order was deducted this month but was returned by BankServ. Even before the email in question, I phoned Hollard to understand what happened. Discovery said the debit order didn't fail for insuffient funds, otherwise it would not have been deducted in the first place. The Discovery agent did not understand why the debit order would have been returned by BankServ. She suggested I contact Hollard to understand. Of course I would get a threatening email from Hollard about this single incident: "We haven’t received your latest premium on your Hollard Life policy 5927085. As a result, you could lose your valuable cover." This is insulting frankly. It leaves a bitter taste in my mouth. If I don't lose my cover from them for being ******** or even trying to investigate before sending me this email, I will probably cancel my policy myself. I just don't deal well with these kinds of threats. I proud myself on my integrity. I have a reference number from Discovery which they are very welcome to follow up on where it was verbally established this is not due to insufficient funds. When I phoned Hollard I offered to pay the debit order immediately. The agent asked me to hold so she can give me the next debit order date. She put me on hold for probably 10 minutes, after which I cut the call. Please treat your customers with respect. Please don't threathen them. Please don't assume there are nefarious intentions. Will I now recommend Hollard to my friends and family (where previously I would and actually did) - no. Absolutely not. I don't have time for this nonsense.
112 replies
Review Distribution
5 Star
15 (9.146341463414634%)
4 Star
0 (0%)
3 Star
2 (1.2195121951219512%)
2 Star
10 (6.097560975609756%)
1 Star
137 (83.53658536585365%)