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Nick S
Active since Jul 2013
5
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5 reviews39 months ago
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0 replies
39 months ago
I'm happy with their customer service
I'm happy with their customer service. I spoke to Samkelisiwe who is based in Durban and she's the best. I also spoke to Reshma Harilall, the best you could find 👌 Thank you Budget Insurance
56 replies
61 months ago
Robbed my money through a sales of a non funtional car which only lasted less than 20hours from delivery.
My Name is Nick Sibanda from Pretoria. I write this letter with a heavy heart due to experiences of heartless people that I’ve came across who have nothing but a focus of milking innocent people their last pennies that they have worked very hard for. Just a brief story about my painful journey which led me to losing a +R100k from a car dealer. I am under debt review due to financial difficulties and I was hijacked on the 28th of December 2020 on gunpoint. I had two insurances (one for car replacement should I lose the car on an accident or through a hijacking and a second one which is a comprehensive insurance) to ensure that I am covered should I experience anything with my financed vehicle. Losing my car caused me lots of trauma as the insurance rejected my claim after they did their investigation. I fought and fought against the insurance and eventually my claim got approved. The motor replacement insurance that I had only focused on customer under debts review and they were only able to assist with an amount of R100k which I was covered for, for me to get wheels to be mobile again. I looked around for a vehicle which met my interest with an aim of making an arrangement with the dealer should the vehicle be more than the R100k from the insurance. I visited Boksburg to search for cars and eventually found a dealer back in Pretoria to which the sale’s person found his way into charming me to buying one of their vehicles. The dealer’s name I visited in Pretoria is called Triple V Motors, Address: 42 Zambesi Dr, Annlin, Pretoria, 0182 where I met a sales manager by name Deric who really made sure that I looked no further but to buy a vehicle from them. He test-drove the car himself and myself sited on the driver’s seat and a friend of mine sitting at the back. He shut off the radio as he confirmed that is works(I later knew why he shut off the radio as the car would keep making warning sounds of being unhappy about something. This I picked up only after collecting the car) and drove around the block for me to see that the car drives well. I noticed an engine light on the car and I told him that I wouldn’t buy a car like that and he confirmed that they will have the car fully serviced and also get rid of the engine light. We tested two vehicles which were both C200 Mercedes Benz ( a diesel car and also a petrol one) and advised us into buying a diesel one which they were going to do a full service on. I spoke to Deric about my past negative experiences with other dealers when I was buying from them and asked him to ensure that I don’t experience the same thing with them and he gave me his word and that the warranty will be there to assist as well. I explain to them that my insurance would only afford R100k on the car and asked them if they would allow me to save up the balance as the car was R139K and with a warranty of R10k on-top to total R149k. They introduced me to a rent to buy for the balance of R49k to which I didn’t hesitate to accept. It took days for the insurance to release funds and during that time the dealer confirmed that they were busy getting the car ready for me. I was called to sign the contract before taking the car so that they can secure the vehicle for me. On the 23rd of March 2021 the insurance paid the dealer and on the 24th of March 2021 in the afternoon I had to collect the vehicle. It was the first time that I was driving their vehicle on collection (as Deric was the one on the first day to test drive it for me) as I later picked-up some warning signs which I reported to them immediately after leaving their dealership which was less than 9miters . A day or two before collection the warranty company called me to take my information and gave me a brief description of how they work and even disclosed that the warranty was of a value of about R8100 and not R10k. I questioned the dealer and they said yes that’s true and confirmed that the balance they had to use it to get the car ready for me!!! This was not communicated to me when I agreed to buying their car!!! On collection I was not happy with few things (both rear and front bumper not being aligned, boot not being aligned) which I did indicate to the dealer when I first saw the car to which I was promised that they would sort-out but on collection then decided to only align the boot and told me that the bumpers get mis-aligned as the car gets old!!! The passenger headrest was damaged and I showed this to them and they added glue to it and requested that I come back on a Monday to have it fixed. As I left the dealership getting to the road I had the radio on to which the car made a warning noise lowering the radio to alert me of what was happening with the car. I took a picture immediately and sent to the dealership (Deric) to advise and the he called me back to say I must not worry about the signs and that the car was fully serviced and that the warning signs would be dealt with either on Sunday if I’m free or on a Monday the 29th March 2021 to which I agreed. The first sign said top up coolant and the second one showed a picture of the car with something red on top of the bonnet and I asked the Deric via phone to find out if it could be a bonnet that was not properly closed or what and asked them to tell me where to open the bonnet to try and close it again. Deric said I would have to look for myself on the car on how to open the bonnet in order to close it properly and see if the warning disappears. I had to go to YouTube to check how to open and close the bonnet!! I had a family meeting on the 27th March 2021 and I had to go collect my family members on the 26th at Ennadale Gauteng to which when we were on our way back the car started to lose power. I called the dealership and they said I must check if the bonnet was properly closed and that the car would drive well after that. I asked them if it could be the tracker device that could be configured to lower the car’s speed and they said its possible. The car after sometime gained its power back with the same warnings driving normal as when I collected it from the dealership and I alerted Deric about it and it was assumed that the car is now 100% but will still be checked on the 29th of March 2021. As we were about to drive pass Mall of Africa, the car decided to shut down. We experienced a funny smell coming inside of the car and we open the bonnet and noticed a smoke. Myself and the family members thought that the car was running without oil as there was a strong oil smell and we also took a video and sent to the dealership (Deric) to advise. We reported to the dealer and after few hours they sent a bakkie to come check on the car and noticed that the car was driving without water (the car service history book showed a stamp that it was recently serviced a day or two ago by the same dealership). The car was pulled using a rope (an automatic car!!!) and I was left with my family on a freeway (I have proof of the pictures that I took) helplessly and there were kids onboard and police kept us company to make sure that we were safe (all this I captured on my phone). During the time when the car was being pulled the owner of the car dealership (Pieter Venter) called me and he was very heartless and didn’t care of how we would get home as he confirmed that it was not his fault that the car broke as they did have it fully serviced. I had to arrange a bolt to take us home (more that 100km away) and that was not budgeted for as I had other financially commitments. Since the car was taken from me the dealer never called me but I was the one doing numerous calls. I was getting emails from the rent to own company (called CarGet) saying that the car dealership said they told me to fill the water bottle of the car with water but I ignored them and for that they wont take responsibility and they declare the whole thing as client negligent. I called the dealer to find out why they lied about this whole thing and they said it wasn’t them who give such false information. I made arrangement to see them on the 1st of April 2021 and when I got there I was told that the owner has left for the day. I took a voice recording of the conversation I had with the Sales Manager (Deric) who sold me the car to ensure that I have proof of whatever conversation we had. I went again to the dealer on the 3rd of April 2021 without notifying them and the owner was not at the dealer but showed up after some time. Deric went to have a moment with the owner (Pieter Venter) before they could sit with me and the person that was accompanying to discuss the matter. The discussion was very terrible and I made sure that I recorded it to which at the end they used an Afrikaans language saying lock the gate so that they call the police on us as we were recording them without their permission and the dealership owner was verbally violent. They confirmed that they told me during the time I sent them the warning lights to bring back the car but claimed that I said I was rushing somewhere and that I cannot come back to the dealer!! Lots was said that did not match with the email from CarGet and also with the recordings that I took and what I was told over the phone that was not recorded. Myself and the person I went with to the car dealer fled for our lives as we didn’t know what the dealer’s intention was but it looked like they wanted to grab my phone away from me if not to harm us. I engaged with other members of a political party (which I wish not to disclose) to assist me and parallel to that I have been receiving calls from Tracker to say CarGet (Planet24) instructed them to call me to have a tracker installed on my car!! I emailed and whatspped Planet24(CarGet) (as there’s no number to call them) to alert them about this and they pretended as if it was a first time I was indicating to them about the issue at hand. They take nothing that is being said by the customers but the lies from the dealership. The dealership doesn’t talk to me directly but with Planet24(CarGet) as a middleman to try and destroy me. I’m depressed and I really wish I was never born because this is just too much. I ask myself questions as to why do we have people who would do anything to just keep money that they don’t deserve through destroying innocent families who just wanted to be happy in life after working so hard to archive what is of value for their hard work? Not this dealership communicates with Planet24(CarGet) about storage and doesn’t talk to my representatives or me directly about the vehicle to show guilt about their wrong doings. I’m depressed, I’m not doing well at work because of this. I can’t get to work as I have no proper wheels to get to work. I have kids that I’m no longer able to put full focus on because of this matter. I have a chronic mother whom requires visiting a hospital on regular basis and I’m unable because of Triple V Motors and the culprit being the Sales Manager Mr Deric (and a surname that was never disclose to me). I ask for HelloPeter to help me with this and the rest of the world to assist to put down heartless and brutal dealerships like Triple V Motors Zambezi (42 Zambesi Dr, Annlin, Pretoria, 0182 Pretoria).
0 replies
61 months ago
Robbing customers their money by selling non funtional vehicles and lying to customers
My Name is Nick Sibanda from Pretoria. I write this letter with a heavy heart due to experiences of heartless people that I’ve came across who have nothing but a focus of milking innocent people their last pennies that they have worked very hard for. Just a brief story about my painful journey which led me to losing a +R100k from a car dealer. I am under debt review due to financial difficulties and I was hijacked on the 28th of December 2020 on gunpoint. I had two insurances (one for car replacement should I lose the car on an accident or through a hijacking and a second one which is a comprehensive insurance) to ensure that I am covered should I experience anything with my financed vehicle. Losing my car caused me lots of trauma as the insurance rejected my claim after they did their investigation. I fought and fought against the insurance and eventually my claim got approved. The motor replacement insurance that I had only focused on customer under debts review and they were only able to assist with an amount of R100k which I was covered for, for me to get wheels to be mobile again. I looked around for a vehicle which met my interest with an aim of making an arrangement with the dealer should the vehicle be more than the R100k from the insurance. I visited Boksburg to search for cars and eventually found a dealer back in Pretoria to which the sale’s person found his way into charming me to buying one of their vehicles. The dealer’s name I visited in Pretoria is called Triple V Motors, Address: 42 Zambesi Dr, Annlin, Pretoria, 0182 where I met a sales manager by name Deric who really made sure that I looked no further but to buy a vehicle from them. He test-drove the car himself and myself sited on the driver’s seat and a friend of mine sitting at the back. He shut off the radio as he confirmed that is works(I later knew why he shut off the radio as the car would keep making warning sounds of being unhappy about something. This I picked up only after collecting the car) and drove around the block for me to see that the car drives well. I noticed an engine light on the car and I told him that I wouldn’t buy a car like that and he confirmed that they will have the car fully serviced and also get rid of the engine light. We tested two vehicles which were both C200 Mercedes Benz ( a diesel car and also a petrol one) and advised us into buying a diesel one which they were going to do a full service on. I spoke to Deric about my past negative experiences with other dealers when I was buying from them and asked him to ensure that I don’t experience the same thing with them and he gave me his word and that the warranty will be there to assist as well. I explain to them that my insurance would only afford R100k on the car and asked them if they would allow me to save up the balance as the car was R139K and with a warranty of R10k on-top to total R149k. They introduced me to a rent to buy for the balance of R49k to which I didn’t hesitate to accept. It took days for the insurance to release funds and during that time the dealer confirmed that they were busy getting the car ready for me. I was called to sign the contract before taking the car so that they can secure the vehicle for me. On the 23rd of March 2021 the insurance paid the dealer and on the 24th of March 2021 in the afternoon I had to collect the vehicle. It was the first time that I was driving their vehicle on collection (as Deric was the one on the first day to test drive it for me) as I later picked-up some warning signs which I reported to them immediately after leaving their dealership which was less than 9miters . A day or two before collection the warranty company called me to take my information and gave me a brief description of how they work and even disclosed that the warranty was of a value of about R8100 and not R10k. I questioned the dealer and they said yes that’s true and confirmed that the balance they had to use it to get the car ready for me!!! This was not communicated to me when I agreed to buying their car!!! On collection I was not happy with few things (both rear and front bumper not being aligned, boot not being aligned) which I did indicate to the dealer when I first saw the car to which I was promised that they would sort-out but on collection then decided to only align the boot and told me that the bumpers get mis-aligned as the car gets old!!! The passenger headrest was damaged and I showed this to them and they added glue to it and requested that I come back on a Monday to have it fixed. As I left the dealership getting to the road I had the radio on to which the car made a warning noise lowering the radio to alert me of what was happening with the car. I took a picture immediately and sent to the dealership (Deric) to advise and the he called me back to say I must not worry about the signs and that the car was fully serviced and that the warning signs would be dealt with either on Sunday if I’m free or on a Monday the 29th March 2021 to which I agreed. The first sign said top up coolant and the second one showed a picture of the car with something red on top of the bonnet and I asked the Deric via phone to find out if it could be a bonnet that was not properly closed or what and asked them to tell me where to open the bonnet to try and close it again. Deric said I would have to look for myself on the car on how to open the bonnet in order to close it properly and see if the warning disappears. I had to go to YouTube to check how to open and close the bonnet!! I had a family meeting on the 27th March 2021 and I had to go collect my family members on the 26th at Ennadale Gauteng to which when we were on our way back the car started to lose power. I called the dealership and they said I must check if the bonnet was properly closed and that the car would drive well after that. I asked them if it could be the tracker device that could be configured to lower the car’s speed and they said its possible. The car after sometime gained its power back with the same warnings driving normal as when I collected it from the dealership and I alerted Deric about it and it was assumed that the car is now 100% but will still be checked on the 29th of March 2021. As we were about to drive pass Mall of Africa, the car decided to shut down. We experienced a funny smell coming inside of the car and we open the bonnet and noticed a smoke. Myself and the family members thought that the car was running without oil as there was a strong oil smell and we also took a video and sent to the dealership (Deric) to advise. We reported to the dealer and after few hours they sent a bakkie to come check on the car and noticed that the car was driving without water (the car service history book showed a stamp that it was recently serviced a day or two ago by the same dealership). The car was pulled using a rope (an automatic car!!!) and I was left with my family on a freeway (I have proof of the pictures that I took) helplessly and there were kids onboard and police kept us company to make sure that we were safe (all this I captured on my phone). During the time when the car was being pulled the owner of the car dealership (Pieter Venter) called me and he was very heartless and didn’t care of how we would get home as he confirmed that it was not his fault that the car broke as they did have it fully serviced. I had to arrange a bolt to take us home (more that 100km away) and that was not budgeted for as I had other financially commitments. Since the car was taken from me the dealer never called me but I was the one doing numerous calls. I was getting emails from the rent to own company (called CarGet) saying that the car dealership said they told me to fill the water bottle of the car with water but I ignored them and for that they wont take responsibility and they declare the whole thing as client negligent. I called the dealer to find out why they lied about this whole thing and they said it wasn’t them who give such false information. I made arrangement to see them on the 1st of April 2021 and when I got there I was told that the owner has left for the day. I took a voice recording of the conversation I had with the Sales Manager (Deric) who sold me the car to ensure that I have proof of whatever conversation we had. I went again to the dealer on the 3rd of April 2021 without notifying them and the owner was not at the dealer but showed up after some time. Deric went to have a moment with the owner (Pieter Venter) before they could sit with me and the person that was accompanying to discuss the matter. The discussion was very terrible and I made sure that I recorded it to which at the end they used an Afrikaans language saying lock the gate so that they call the police on us as we were recording them without their permission and the dealership owner was verbally violent. They confirmed that they told me during the time I sent them the warning lights to bring back the car but claimed that I said I was rushing somewhere and that I cannot come back to the dealer!! Lots was said that did not match with the email from CarGet and also with the recordings that I took and what I was told over the phone that was not recorded. Myself and the person I went with to the car dealer fled for our lives as we didn’t know what the dealer’s intention was but it looked like they wanted to grab my phone away from me if not to harm us. I engaged with other members of a political party (which I wish not to disclose) to assist me and parallel to that I have been receiving calls from Tracker to say CarGet (Planet24) instructed them to call me to have a tracker installed on my car!! I emailed and whatspped Planet24(CarGet) (as there’s no number to call them) to alert them about this and they pretended as if it was a first time I was indicating to them about the issue at hand. They take nothing that is being said by the customers but the lies from the dealership. The dealership doesn’t talk to me directly but with Planet24(CarGet) as a middleman to try and destroy me. I’m depressed and I really wish I was never born because this is just too much. I ask myself questions as to why do we have people who would do anything to just keep money that they don’t deserve through destroying innocent families who just wanted to be happy in life after working so hard to archive what is of value for their hard work? Not this dealership communicates with Planet24(CarGet) about storage and doesn’t talk to my representatives or me directly about the vehicle to show guilt about their wrong doings. I’m depressed, I’m not doing well at work because of this. I can’t get to work as I have no proper wheels to get to work. I have kids that I’m no longer able to put full focus on because of this matter. I have a chronic mother whom requires visiting a hospital on regular basis and I’m unable because of Triple V Motors and the culprit being the Sales Manager Mr Deric (and a surname that was never disclose to me). I ask for HelloPeter to help me with this and the rest of the world to assist to put down heartless and brutal dealerships like Triple V Motors Zambezi (42 Zambesi Dr, Annlin, Pretoria, 0182 Pretoria).
0 replies
63 months ago
Debtbusters is the best. I recommend them to everyone with financial difficulties
Debtbusters is the best. I recommend them to everyone with financial difficulties
56 replies
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1 Star
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