VF
Vick F
Active since Jul 2013
4
Reviews
0
Industries
Reviews
4 reviews93 months ago
Tempest not informing the public of its rights!!!
Dear Tempest, Shame on you ! Why are you not informing the public of there rights when renting a car from you???? You should tell the public that it is your right to use your own Insurance when renting a car. Proper insurance not your waiver that is not insurance at all. The reason is simple you make huge profits from using your waivers, and still when using the waiver you make customer pay huge payments plus this charge and this fee and that handling fee etc etc etc.When an “Incident” occurs. Please don’t reply with you will contact me personally or via this or that answer here in this public space, were everyone can see your answer. Also don’t come now with long stories about Terms and conditions etc etc etc. The question is simple WHY DON’T YOU OFFER CONSUMERS THE CHOICE OF USING THERE OWN INSURANCE. You never tell consumers its there right to use there own insurance. Or simply just mention it somewhere. Looking forward to your reply.
106 replies
94 months ago
Ford Figo not Safe
Dear Ford, I was involved in an accident on the 5th of August on the R27 on the West Coast NEXT to the National Park. The Vehicle I was driving was a FORD FIGO BASE MODEL VIN NUMBER MAJFXXMTKFHM88398. I rented this car from Tempest Car Hire. A small buck (Duiker) jump in front of the car colliding on the left hand corner. I could feel the alignment was affected and visually the bumper cracked. And the left wheel cover was covered in Buck **** and some of its hair. I informed the rental Company and as per there instructions , continued to my destination Langebaan. About 20k, a driver brought a new car and took the Ford Back to Cape Town about 140kilometers. Tempest has now send me an Assessment Report of the damage, to my shock and horror I am amazed that we are alive. According to there report the car sustained ADVANCED STRUCTURAL DAMAGAE AND IS NOW UROADWORHTY. And just about the whole left corner of the car needs replacing, Wishbone, shock absorber, Wheel Hub ,Wheel Cover, Headlamp, Fender ,Bumper etc etc etc. Are you aware that a small animal colliding with this vehicle can cause so much damaged ? Moreover seeing that the car suffered Advanced Structural damage why did no airbag deploy? I shutter to think what could have happened if the animal was larger say a Kudo or a Springbok ? Or even worst another car? And to make matters even worst according to Tempest the incident is considered an Act of God and I must pay for all damages. Are you aware that a small animal can cause so much damage to your car? If one is involved in an collision were Advanced Structural Damage is caused should the Airbags not deploy? The conclusion from the Assessment Report Received from Tempest is that this car is not safe at all when colliding with ANYTHING.
0 replies
94 months ago
COMPANY PROFITS FIRST !
To whom it may concern, I am Vicky Furstenburg, I rented a car from Tempest Rental Agreement TCTIA ********** RA2. On Sunday 5 August , 2018 we were traveling on the West Coast towards Langebaan on the R27. Next to the West Coast National Park. A buck jump from the left side of the road in front of the car, hitting the left side of the car bumper and wheel. The Bumper was cracked, and it was obvious that the wheel alignment was affected due to the collision. I immediately informed the call center and was informed that I have the choice of the contract being cancelled and that an amount of R2400 will be deducted from my deposit. OR a new car will be sent the contract continuous my deposit stays intact and the R2400 will be charged to my card. I agreed to the latter seeing we were in the middle of the West Coast, and being without a vehicle would for obvious reasons be a problem. About 2 hours later the new car arrived (Thank you very impressed with that service). The amount of R2400.00 was deducted even before the new car arrived from my account. No discussion happened after the car was delivered or when I returned the second car assuming the matter was handled and taken care of. I was astonished when a Invoiced arrived ( ********** 5) for the amount of R9742.27. The amount for Assessor Free R830.00 + Claim admin fee R672.00 + Damage R6053.00. Total R7555.00. Needles to say I wat totally chocked and surprised to find I am being held reliable for a wild animal running in front of the car. With the huge National park situated on the West Coast , and numerous warning signs for wild animals crossing the roads. I am dumbfounded that this is not a standard warning from the rental company. And an obvious problem hence the numerous warning signage. I also do not understand how a huge company like Tempest do not have cover for “act’s of God”. Furthermore, I was charged for refueling the vehicle after I filled up the car as the instruction was from the rental office at the airport to fill up at the BP Garage at the airport. What happened was an act of God no doubt , and for Tempest to make the client pay is VERY UNFAIR. The vehicle belongs to Tempest , Tempest should make sure they have enough cover for all eventualities. Simply pushing the cost for the client to pay is very dishonest and very convenient way to make sure the company makes huge profits. I paid for the use of the vehicle and the fuel , if some uncontrollable incident like a wild animal causing damage I should not be held responsible. You are massive big company operating all over , and pushing cost for uncontrollable incidents on to customers is a disgrace. As a rental company you should know and be aware that YOU take a risk renting out your vehicles and that something/acts of God can and will happen. To simply make the customer pay is appalling. And simple corporate greed. Hopefully you will have a look at this matter, and rather put your customers experience before company profits first. I hope to hear from you at your soonest convenience. You can contact me on ********** 718 Kind Regards Vic Furstenburg
264 replies
122 months ago
DashPay - Card Machine only work with ONE sim card
Dashpay is one of those companies that looks great but taste terrible. First of all there point of sale machines only have one Sim Card installed. So let's say Vodacom is having problems you won't be able to do transactions. We suggested they supply us with a Different Network sim. They can do that but then you have to PAY FOR A SECOND MACHINE.<br> <br> Really you pay Dashpay to be able to do transactions - how they make that work should be there problem. And to resolve the problem they should not make the customer pay for it. When we informed them that we are not happy with this, and to intend to cancel the contract they also IMMEDIATELY SUSPENDED the machine.<br> <br> But stupid if you ask me, because surely the more money (Being able to do transactions) you make, the more money they make. But off course the arrogant people in there call centre don't gives a rats ass.<br>
0 replies
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2 Star
1 (25%)
1 Star
3 (75%)