NH
Nathan H
Active since Jul 2013
5
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0
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Reviews
5 reviews10 months ago
bad services
It has now been over a month, and I am still without a clear answer regarding the status of my vehicle's repair. The continued redirection between Discovery and Island Auto Panel Beaters is unacceptable. Discovery attributes the delay to Island Auto, while Island Auto claims they're waiting on the mechanic. This constant back-and-forth has left me in an infuriating state of limbo for nearly three weeks. The service from Island Auto has been non-existent and thoroughly sub-par. There has been no communication, no estimated time of arrival (ETA), and absolutely no proactive updates. I am constantly forced to call or WhatsApp for information, and even then, I frequently receive no answers. Frankly, I would not recommend Island Auto to anyone. This experience has been incredibly frustrating and disruptive.
0 replies
11 months ago
Unsatisfactory Service & Delays
Following my accident on May 9, 2025, where a taxi side-swiped me, the service from Discovery has been unacceptable. Despite an immediate impact alert and lodging the claim the same day (May 9th), my car was only assessed and the claim authorized on May 15th. Now, nearly a month later, I am still without my vehicle. Two weeks ago, Island Auto informed me of a new issue: the gearbox failed after they supposedly completed other repairs. They stated they would advise Discovery about needing to check it. Today, June 4th, marks my fourth attempt to get an update. My call resulted in a 15-minute hold before being disconnected. My wife's separate call to an agent named Demi was also cut. The latest vague update is that Discovery is "waiting on confirmation to strip the gearbox." This prolonged delay and poor communication, leaving me without a car, is incredibly frustrating and falls far below the expected service standards from Discovery.
159 replies
60 months ago
Discriminating against me for being under Debt review.
I upgraded in 2019 while under debt review. Now in 2021, when I once again want to upgrade, I am told, that due to internal policies (ie) that customers under debt review are automatically barred from upgrading. Yet I pay them via debit order the amount of R1500.00 for my current contract. I have never missed a payment nor have I ever short-paid. My cellphone contract was never part of my accounts that was placed under debt review, nor is a cellphone contract deemed as granting/ advancing of credit in terms of the National Credit Act. This is discriminating against people of a certain class (ie) persons under debt review, which is what the NCA and CPA wants to eradicate. Another reason given to me by CELL C, is that due to people losing their jobs therefore not being able to pay there accounts, Cell C has taken the blanket approach to stop ALL people under debt review from upgrading. Is that NOT DISCRIMINATION in its truest form?
424 replies
76 months ago
DISGUSTING BUSINESS PRACTICES FROM BARONS VW SALES REP
A brief history: I went to view two cars today. After viewing the 2nd car and telling the sales rep at Barons that I was interested in their car, the sales rep and I agreed to a price. On agreeing to this price, I decided not to purchase the 1st car. When I received the OTP from Barons, it was at a must higher price than originally agreed to. I then contacted Barons and spoke to the sales rep, who blatantly told me he never agreed to the lower price. I was apparently "mistaken". After requesting to speak to the dealer principal, he also indicated that i was mistaken, and that his sales rep did not agree to this lower price (He wasnt even a party to this conversation). Now I am without either car. This is poor business practice from Barons VW and it would seem that they are not happy with a car deal, but would rather enter into a terms deal, because they would get more money out of it (ie) initiation costs, interest etc.
0 replies
83 months ago
pathetic service because of a closed 2014 account
I am a cell c user and for the past week or so I have been trying to upgrade only to get stoned walled about something that happened in 2014. The service has been nothing but moving me from pillar to post about the issue. Even when I presented them with a letter that I received from them in 2014, it did little to solve the issue. Their issue is not about the upgrade but the reason they can’t proceed with is because of a “legal status” on my name. Again this is about an issue that happened in 2014, which I thought was resolved. I’ve tried contacting their legal department, nothing, went to the store who called me back to say that it will be sorted in 15 minutes as soon as I send my ID, did so and still waiting for it to be sorted. Went to the store to find out what is going said that is the legal status ****. Even sent them the letter which they sent to their legal department, still nothing. Contact the upgrade department who said I can’t upgrade because it’s declined for whatever reason they can think of, or because they can’t get a credit score. Why do you need a credit score when I pay my bill each and every month. It would a different thing had a missed a few. Now my question is this, why has the issue not been taken off my name 5 years ago, why could I upgrade before on numerous occasions and not have any issue, and why was this never mentioned to me before? It’s pathetic to think that I pay my account every month never missing one and this is how you rewarded for that.
56 replies
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1 Star
5 (100%)